Not sure what further response is required, I believed this issue was closed.....Again in response to the customer, we believe Brad would have mentioned the size issue based on the fact that this is normally discussed when talking about this size of a custom tarpWe cannot say 100% what was discussed over the phone We also provided info from our website stating the possible variance if the size of a custom tarp.The customer received a tarp within a 1/2" of both the desired length and width, and that is well within are standards for custom tarps-Tarp Supply
Based on the information and pictures we received from the customer, it appears that weather/the environment damaged the tarpThe tarp provided to *** Farms (order number [redacted] ) was a brand new tarp in the package that shipped from our warehouseThis customer received this tarp June 15th, and contact us on Sept 5th, stating the tarp has become damaged ( [redacted] tracking number [redacted] * We could not repair or replace this tarp because per our return policy we have a day return policy, and additionally tarps damaged by the environment/weather are also not eligible for return.Per our Return Policy listed on our website: The following items are NOT eligible for return, refund, and/or exchange:Returns and exchanges must be made within days of delivery date based on official [redacted] or other carrier tracking or delivery information Items changed or damaged by usage or by other elements including but not limited to weather-Customer Service TeamTarp Supply
Complaint: [redacted] I am rejecting this response because: Because of there promise of item was not sent not only the first time but the second time the weather in the Chicago area became sub-zero and the hot tub I intended on covering and protecting froze and tore when trying to remove itI could have easily ordered another and received it well in plenty of time to prevent this from happening but they kept changing the time tht it would be deliveredNow I have to get a new hard cover for my hot tub to replace the one ruined by the weatherSo I was asking for to replace my coverI will send pictures if needed Sincerely, Terri [redacted]
Complaint: [redacted] I am rejecting this response because: This IS a dead issue...it was never verbally discussed with me But, I am done with it They will reap what they sow, again, shame on them I should have looked on the BB website first, since I do see a number of complaints One a month...not a great track record Sincerely, [redacted]
Not sure what further response is required, I believed this issue was closed.....Again in response to the customer, we believe Brad would have mentioned the size issue based on the fact that this is normally discussed when talking about this size of a custom tarpWe cannot say 100% what was discussed over the phone We also provided info from our website stating the possible variance if the size of a custom tarp.The customer received a tarp within a 1/2" of both the desired length and width, and that is well within are standards for custom tarps-Tarp Supply
Based on the information and pictures we received from the customer, it appears that weather/the environment damaged the tarpThe tarp provided to *** Farms (order number [redacted] ) was a brand new tarp in the package that shipped from our warehouseThis customer received this tarp June 15th, and contact us on Sept 5th, stating the tarp has become damaged ( [redacted] tracking number [redacted] * We could not repair or replace this tarp because per our return policy we have a day return policy, and additionally tarps damaged by the environment/weather are also not eligible for return.Per our Return Policy listed on our website: The following items are NOT eligible for return, refund, and/or exchange:Returns and exchanges must be made within days of delivery date based on official [redacted] or other carrier tracking or delivery information Items changed or damaged by usage or by other elements including but not limited to weather-Customer Service TeamTarp Supply
Complaint: [redacted] I am rejecting this response because: Because of there promise of item was not sent not only the first time but the second time the weather in the Chicago area became sub-zero and the hot tub I intended on covering and protecting froze and tore when trying to remove itI could have easily ordered another and received it well in plenty of time to prevent this from happening but they kept changing the time tht it would be deliveredNow I have to get a new hard cover for my hot tub to replace the one ruined by the weatherSo I was asking for to replace my coverI will send pictures if needed Sincerely, Terri [redacted]
Complaint: [redacted] I am rejecting this response because: This IS a dead issue...it was never verbally discussed with me But, I am done with it They will reap what they sow, again, shame on them I should have looked on the BB website first, since I do see a number of complaints One a month...not a great track record Sincerely, [redacted]