Tarpy Plumbing Heating & Air

Immediately after receiving the original complaint I contacted Ms [redacted] directly to resolve this problemAs perher original statement, we had accepted a deposit towards work that we felt to be necessary; and we were subsequently contacted by her to cancel the scheduled workWe agreed to refund her deposit of $640.00, and in-fact as I discovered while researching this issue, we wrote & mailed a check in that amount as a refund to her (#***, dated 10/16/15)What I was told by her when I phoned her after receiving the complaint was that she no longer resided at the address we had on-file - apparently her son now lives there and [redacted] expressed to me that mail did not always reach its' destination going through himAfter verifying that our original check had not cleared our bank I wrote and mailed her a replacement check (#***, dated 3/22/16) to the address she providedI followabout a week later with another call to verify that she had received my check and that she was pleased with our follow-throughUnfortunately I was only able to leave a message and she has not phoned or emailed me back.As I mentioned to your representative when I was phoned recently, I am extremely busy these days, short of staff & preparing to move our businessI believe we have done everything appropriately in our response to Ms [redacted] and then someI hope the Revdex.com can stand support us as well as they do those with complaints.Respectfully, [redacted] General ManagerTarpy Heating and Air

[redacted],This complaint stemmed from a misunderstanding generated by an employee in our office ... who was with us for a very short period of time. More importantly, we addressed the issues with Ms. [redacted] and serviced all of her needs to her satisfaction. She assured me over a week ago that she would...

advise you that she was, once again a happy Tarpy customer.Best regards,[redacted]

Immediately after receiving the original complaint I contacted Ms. [redacted] directly to resolve this problem. As per. her original statement, we had accepted a deposit towards work that we felt to be necessary; and we were subsequently contacted by her to cancel the scheduled work. We agreed to refund...

her deposit of $640.00, and in-fact as I discovered while researching this issue, we wrote & mailed a check in that amount as a refund to her (#[redacted], dated 10/16/15). What I was told by her when I phoned her after receiving the complaint was that she no longer resided at the address we had on-file - apparently her son now lives there and [redacted] expressed to me that mail did not always reach its' destination going through him. After verifying that our original check had not cleared our bank I wrote and mailed her a replacement check (#[redacted], dated 3/22/16) to the address she provided. I followed-up about a week later with another call to verify that she had received my check and that she was pleased with our follow-through. Unfortunately I was only able to leave a message and she has not phoned or emailed me back.As I mentioned to your representative when I was phoned recently, I am extremely busy these days, short of staff & preparing to move our business. I believe we have done everything appropriately in our response to Ms. [redacted] ... and then some. I hope the Revdex.com can step-up and support us as well as they do those with complaints.Respectfully,[redacted]
General ManagerTarpy Heating and Air