Hello, In regards to id *** this was turned over to our insurance company on 9/1/It is no longer in our hands and we have no control of what the insurance company determinesIf the customer wishes to dispute the insurance determination they should contact their homeowners insurance
and file a claimSo that the two insurance companies can come to a conclusion. Thanks,Tarvin Plumbing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Attached is the invoice that was given the day following the incident. Please note the following has been sent to Tarvin's insurance company and a letter of denial of coverage was issued. Below is a breakdown of the information Tarvin sent to their insurance company, and we believe it was their intent to falsify the information for denial of liability. Install customer provided lav faucet in master bathroom also (Line 1) replaced front and rear outside anti-freeze hose faucets. (Line 2) Roughly 10 minutes after water was re-pressurized a half (Line 3) inch 90 fitting blew off poorly joined CPVC pipe. This section (Line 4) of piping had not been previously pressurized for an unknown (Line 5) amount of time. This piping was in the vicinity where I was (Line 6) working but was not a direct result of my work. It appears that (Line 7) the glue joint was bad and this may have been why the line (Line 8) was never pressurized. Water Pressure @ 65PSI. Owner is (Line 9) advised based on this and the fact that other CPVC piping (Line 10) has previously failed- That all CPVC water lines should be (Line 11) replaced - ABSOULTLY NO GUARANTEES on existing (Line 12) piping or repairs to water lines in this residence. (Line 13) The following is as far as the Mueller's accord of the proceedings:(Line 1) True(Line 2) True (Line 3) True (Line 4) False. The straight section of pipe, from the pictures that have been passed on, is seen to be snapped and jagged with the 90 degree elbow intact. Opinion - poorly joined. (Line 5) False. The water was on to every aspect of the property when Tarvin Plumbing arrived on 9/1/16. This spigot was used to water the lawn. This spigot was used by Tarvin Plumbing to perform a previous pressure test. (Line 6) True - within 4" (mentioned above) of the work being performed. (Line 7) We believe this to be false. Brent specifically advised us that disturbing the CPVC piping in ANY way (shaking, bending moving at all) can result in failure, although we have not seen this to be true. The spigot was attached to the plumbing before it was attached to the outside of the house. Brent was outside the house attaching the spigot to the house when the incident occurred. Brent did not turn the water off to the property when he was making this piping change, he turned off the hand valve that is within 6" of the work. Brent also did not turn the water back on to check his work in the repaired area before he left. I found this out afterwards when I went to test the outside spigot. (Line 8) False. The pipe did not fail at the glue joint. Please again refer to the pictures provided. (Line 9) False and an opinion. The water was on to that spigot and to the property before Tarvin Plumbing arrived on 9/1/16(Line 10) An opinion(Line 11) False - no other CPVC line has failed at the property while we have owned it. (Line 12) This statement is troubling in itself as there was no mention of the guarantee being revoked on any work. (Line 13) - N/A see above
After numerous follow up attempts and hours spent on the phone pre and following the denial of coverage Motorist Mutual has agreed to re-look at the coverage details. Our complaint is now that Tarvin Plumbing changed the agreement AFTER the sale. There was never a mention of the guarantee being revoked. This is the reason we chose the company and their higher prices; their work guarantee. See line 12 above. We are requested full reimbursement of the paid invoice as Tarvin changed the contract after the sale was made (attached). We will not accept Tarvin to honor their guarantee on the work as we will not allow them back on our property following the conversations had and the outstanding issue. Tarvin's plumber never put any water / water pressure on the fix to check his work before he left. I am concerned we will have a water leak very soon by the look of the job done. This is poor faith on Tarvin for seemingly falsifying and fabricating insurance documentation in order to shed liability for water damage they directly caused, as it would have not happened on its own. Tarvin plumbing needs to be held liable and it is unacceptable that they have caused this much headache and work for the owners of the property they damaged. The business practice of trying to strong arm a customer into accepting unethical practices such as this and changing contract agreements post sale are deplorable. Tarvin Plumbing was contacted as soon as we received the attached invoice to correct the mistakes. The plumber was contacted directly as well. We were assured the statement would be corrected for accuracy. It was not. The owner was also contacted and claimed ignorance to the account of work being false, and said what was said above, that we (the home owners) could seek coverage from our insurance company for their damages resulting in us being out of pocket for at least an insurance deductible.
Regards,
[redacted]
Hello, In regards to id *** this was turned over to our insurance company on 9/1/It is no longer in our hands and we have no control of what the insurance company determinesIf the customer wishes to dispute the insurance determination they should contact their homeowners insurance
and file a claimSo that the two insurance companies can come to a conclusion. Thanks,Tarvin Plumbing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Attached is the invoice that was given the day following the incident. Please note the following has been sent to Tarvin's insurance company and a letter of denial of coverage was issued. Below is a breakdown of the information Tarvin sent to their insurance company, and we believe it was their intent to falsify the information for denial of liability. Install customer provided lav faucet in master bathroom also (Line 1) replaced front and rear outside anti-freeze hose faucets. (Line 2) Roughly 10 minutes after water was re-pressurized a half (Line 3) inch 90 fitting blew off poorly joined CPVC pipe. This section (Line 4) of piping had not been previously pressurized for an unknown (Line 5) amount of time. This piping was in the vicinity where I was (Line 6) working but was not a direct result of my work. It appears that (Line 7) the glue joint was bad and this may have been why the line (Line 8) was never pressurized. Water Pressure @ 65PSI. Owner is (Line 9) advised based on this and the fact that other CPVC piping (Line 10) has previously failed- That all CPVC water lines should be (Line 11) replaced - ABSOULTLY NO GUARANTEES on existing (Line 12) piping or repairs to water lines in this residence. (Line 13) The following is as far as the Mueller's accord of the proceedings:(Line 1) True(Line 2) True (Line 3) True (Line 4) False. The straight section of pipe, from the pictures that have been passed on, is seen to be snapped and jagged with the 90 degree elbow intact. Opinion - poorly joined. (Line 5) False. The water was on to every aspect of the property when Tarvin Plumbing arrived on 9/1/16. This spigot was used to water the lawn. This spigot was used by Tarvin Plumbing to perform a previous pressure test. (Line 6) True - within 4" (mentioned above) of the work being performed. (Line 7) We believe this to be false. Brent specifically advised us that disturbing the CPVC piping in ANY way (shaking, bending moving at all) can result in failure, although we have not seen this to be true. The spigot was attached to the plumbing before it was attached to the outside of the house. Brent was outside the house attaching the spigot to the house when the incident occurred. Brent did not turn the water off to the property when he was making this piping change, he turned off the hand valve that is within 6" of the work. Brent also did not turn the water back on to check his work in the repaired area before he left. I found this out afterwards when I went to test the outside spigot. (Line 8) False. The pipe did not fail at the glue joint. Please again refer to the pictures provided. (Line 9) False and an opinion. The water was on to that spigot and to the property before Tarvin Plumbing arrived on 9/1/16(Line 10) An opinion(Line 11) False - no other CPVC line has failed at the property while we have owned it. (Line 12) This statement is troubling in itself as there was no mention of the guarantee being revoked on any work. (Line 13) - N/A see above
After numerous follow up attempts and hours spent on the phone pre and following the denial of coverage Motorist Mutual has agreed to re-look at the coverage details. Our complaint is now that Tarvin Plumbing changed the agreement AFTER the sale. There was never a mention of the guarantee being revoked. This is the reason we chose the company and their higher prices; their work guarantee. See line 12 above. We are requested full reimbursement of the paid invoice as Tarvin changed the contract after the sale was made (attached). We will not accept Tarvin to honor their guarantee on the work as we will not allow them back on our property following the conversations had and the outstanding issue. Tarvin's plumber never put any water / water pressure on the fix to check his work before he left. I am concerned we will have a water leak very soon by the look of the job done. This is poor faith on Tarvin for seemingly falsifying and fabricating insurance documentation in order to shed liability for water damage they directly caused, as it would have not happened on its own. Tarvin plumbing needs to be held liable and it is unacceptable that they have caused this much headache and work for the owners of the property they damaged. The business practice of trying to strong arm a customer into accepting unethical practices such as this and changing contract agreements post sale are deplorable. Tarvin Plumbing was contacted as soon as we received the attached invoice to correct the mistakes. The plumber was contacted directly as well. We were assured the statement would be corrected for accuracy. It was not. The owner was also contacted and claimed ignorance to the account of work being false, and said what was said above, that we (the home owners) could seek coverage from our insurance company for their damages resulting in us being out of pocket for at least an insurance deductible.
Regards,
[redacted]