We thank you for your order and while we apologize for any misunderstanding on our part with your initial order did resend your order to you in a prompt and timely mannerPlease rest assured that our customers satisfaction is our number one concernand take each and every customer complaint very
seriously we also take great pride in the over 150,satisfied customers we have to date and would very much like to add you to that list.I have looked into your order and do show that we did resend your order out to youWe did try and contact and followup by voice and email which were left unansweredPlease do feel free to contact us should you not be in receipt of your order, have any further questions and or concerns with your order and or wish to receive a refund for your order and we will tend to your request immediately.Once again please do accept our apologies for any inconvenience as a result of the aboveThan you!Customer Service Team Leader
While we did reply to each and every one of Ms*** customer service requests we do understand the frustration caused by the late delivery of her order through USPSWe would like to therefore offer Ms*** a voucher code enabling her to a free Matching Two Adorable Pj set purchase on our website *** and ask that she contact us at *** to receive her voucher code detailsThank you! Best regards *** *** *** *** *** * *** *** ** ***Tel: ###-###-#### MB: ###-###-#### Fax: ###-###-####
Below correspondence was sent to customer on February 26, 2015:Hello Mr [redacted]We sincerely apologize for this oversight in the non receipt of your order. I have looked into this issue and it seems that your order was originally lost and a trace was put on it.As their was never any response...
to our trace claim this order remained pending. We are unfortunately sold out of the red rose candle however can send you a red Gerbera candle in its place.Please confirm that this is acceptable along with your address confirmation and we will do so immediately.Once again please do accept our apologies for this oversight on our part. Thank you!Natura Candles Customer SupportCustomer Support Service Hours 9:00 am - 5:00 pm PST Monday - Friday (Excluding Holidays) While we will always do our best to reply to you as quickly as we can, please do allow up to 48 hours for a reply Thank you!
HelloWe are very sorry to hear that your parcel was not received to you on the expected date. Please rest assured that while the shipping window did indicate 2-3 weeks to ship your parcel was shipped via USPS Priority express and sent to USPS with in the 3 week window while we do show that this...
order was already delivered to you we do invite you to contact us should you wish to return your item. We apologize for any inconvenience due to the late arrival of your order. Customer Support Team Leader
Dear Ms [redacted]We are very sorry to hear that your parcel was not received to you on the expected date. Please rest assured that while the shipping window did indicate 2-3 weeks to ship your parcel was shipped via USPS Priority express and sent to USPS with in the 3 week window. we...
have traced this order and do show that it was delivered to you. We sincerely apologize for any inconvince to you being from the late arrival of your order. Thank you! Customer Support Team Leader
Hello Ms [redacted] We do show having corresponded with you on numerous occasions of which due to the time limit passing for a credit / Credit card refund, proceeded to refund you by check as advised to you. Please do feel free to contact us directly should you not be in receipt of your check...
mailed to you to the mailing address provided to us at the time of your refund request. Thank you!Customer Support Team Leader
My order was never resent to me. It has never been resolved. I have never received any email correspondence responding to my complaints from the company, except a request to call them. I responded to that email stating that I prefer to do business via email only. I never received a response to that request.
this issuess is unresolved and I have never received the correct items that I ordered and paid for. [redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I had to contact this business multiple times to ask about the status of my order I ordered November 26th. December 17th would have been the last day of their absurd 2-3 week shipping policy. I contacted them again on December 17th. I received a response the same day saying it would ship the following dat. That would be December 18th. (Not within the 3 week period). I never received a shipping notice so I e-mailed the company once again on December 22nd. The response I received was that I could track my order within 48 hours of it shipping, which showed it to be the 20th. (once again--NOT within the 2-3 weeks shipping period). I received the package the day AFTER Christmas, even though I had contacted the company multiple times and explained I needed it before Christmas for a gift. Something ordered back on November 26th should have been there in time. It's not worth the effort or time for me to try to deal with this company by sending the product back. They have been difficult to work with. I would appreciate a refund for the errors or store credit for something else later on. In my opinion this has been a horrible experience with this company.
We thank you for your reply and while we do show a receipt confirmation of your order to you are unable to resolve this issue if we cannot speak with you!We have made numerous attempts to contact you by phone and email. We would also like to point out that while we do not object to re sending your order to you once again at no charge we have attempted to verify your contact details provided to us at the time of your order and to the Revdex.com at the time of your complaint seem to be incorrect. Please do contact us to resolve this issue in the event you are still unable to locate your order. Thank you!Customer Service Team Leader
We confirm a refund to the customer the same day that the customer requested the refund and have further email communication which we sent to the customer the proof of refund. We do have reports from our customer service who have spoken with this customers that the customer does seem to be under the...
influence of some kind of medication / paranoid and garbled when speaking . We have also pointed out in previous correspondence inconsistencies with the customer feel that especially after this customer was refunded immediately upon request can not be of any further assistance in this matter! Proof of refund has been sent to the customer and is on file if required along with all other communication both voice and written with the customer. Thank you!Kantha Collection Customer Support Team Leader
We thank you for your order and while we apologize for any misunderstanding on our part with your initial order did resend your order to you in a prompt and timely mannerPlease rest assured that our customers satisfaction is our number one concernand take each and every customer complaint very
seriously we also take great pride in the over 150,satisfied customers we have to date and would very much like to add you to that list.I have looked into your order and do show that we did resend your order out to youWe did try and contact and followup by voice and email which were left unansweredPlease do feel free to contact us should you not be in receipt of your order, have any further questions and or concerns with your order and or wish to receive a refund for your order and we will tend to your request immediately.Once again please do accept our apologies for any inconvenience as a result of the aboveThan you!Customer Service Team Leader
While we did reply to each and every one of Ms*** customer service requests we do understand the frustration caused by the late delivery of her order through USPSWe would like to therefore offer Ms*** a voucher code enabling her to a free Matching Two Adorable Pj set purchase on our website *** and ask that she contact us at *** to receive her voucher code detailsThank you! Best regards *** *** *** *** *** * *** *** ** ***Tel: ###-###-#### MB: ###-###-#### Fax: ###-###-####
Below correspondence was sent to customer on February 26, 2015:Hello Mr [redacted]We sincerely apologize for this oversight in the non receipt of your order. I have looked into this issue and it seems that your order was originally lost and a trace was put on it.As their was never any response...
to our trace claim this order remained pending. We are unfortunately sold out of the red rose candle however can send you a red Gerbera candle in its place.Please confirm that this is acceptable along with your address confirmation and we will do so immediately.Once again please do accept our apologies for this oversight on our part. Thank you!Natura Candles Customer SupportCustomer Support Service Hours 9:00 am - 5:00 pm PST Monday - Friday (Excluding Holidays) While we will always do our best to reply to you as quickly as we can, please do allow up to 48 hours for a reply Thank you!
HelloWe are very sorry to hear that your parcel was not received to you on the expected date. Please rest assured that while the shipping window did indicate 2-3 weeks to ship your parcel was shipped via USPS Priority express and sent to USPS with in the 3 week window while we do show that this...
order was already delivered to you we do invite you to contact us should you wish to return your item. We apologize for any inconvenience due to the late arrival of your order. Customer Support Team Leader
Dear Ms [redacted]We are very sorry to hear that your parcel was not received to you on the expected date. Please rest assured that while the shipping window did indicate 2-3 weeks to ship your parcel was shipped via USPS Priority express and sent to USPS with in the 3 week window. we...
have traced this order and do show that it was delivered to you. We sincerely apologize for any inconvince to you being from the late arrival of your order. Thank you! Customer Support Team Leader
Hello Ms [redacted] We do show having corresponded with you on numerous occasions of which due to the time limit passing for a credit / Credit card refund, proceeded to refund you by check as advised to you. Please do feel free to contact us directly should you not be in receipt of your check...
mailed to you to the mailing address provided to us at the time of your refund request. Thank you!Customer Support Team Leader
My order was never resent to me. It has never been resolved. I have never received any email correspondence responding to my complaints from the company, except a request to call them. I responded to that email stating that I prefer to do business via email only. I never received a response to that request.
this issuess is unresolved and I have never received the correct items that I ordered and paid for. [redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This complaint has been resolved and the item was shipped and received.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I had to contact this business multiple times to ask about the status of my order I ordered November 26th. December 17th would have been the last day of their absurd 2-3 week shipping policy. I contacted them again on December 17th. I received a response the same day saying it would ship the following dat. That would be December 18th. (Not within the 3 week period). I never received a shipping notice so I e-mailed the company once again on December 22nd. The response I received was that I could track my order within 48 hours of it shipping, which showed it to be the 20th. (once again--NOT within the 2-3 weeks shipping period). I received the package the day AFTER Christmas, even though I had contacted the company multiple times and explained I needed it before Christmas for a gift. Something ordered back on November 26th should have been there in time. It's not worth the effort or time for me to try to deal with this company by sending the product back. They have been difficult to work with. I would appreciate a refund for the errors or store credit for something else later on. In my opinion this has been a horrible experience with this company.
We thank you for your reply and while we do show a receipt confirmation of your order to you are unable to resolve this issue if we cannot speak with you!We have made numerous attempts to contact you by phone and email. We would also like to point out that while we do not object to re sending your order to you once again at no charge we have attempted to verify your contact details provided to us at the time of your order and to the Revdex.com at the time of your complaint seem to be incorrect. Please do contact us to resolve this issue in the event you are still unable to locate your order. Thank you!Customer Service Team Leader
We confirm a refund to the customer the same day that the customer requested the refund and have further email communication which we sent to the customer the proof of refund. We do have reports from our customer service who have spoken with this customers that the customer does seem to be under the...
influence of some kind of medication / paranoid and garbled when speaking . We have also pointed out in previous correspondence inconsistencies with the customer feel that especially after this customer was refunded immediately upon request can not be of any further assistance in this matter! Proof of refund has been sent to the customer and is on file if required along with all other communication both voice and written with the customer. Thank you!Kantha Collection Customer Support Team Leader