Tasha's Lashes and Hair

Complaint: [redacted]I am rejecting this response because: T[redacted] is being untrue in her response. I never wanted a free fill. T[redacted] offered one and I actually declined because I didn't want more damage done by her to my eyes. I just wanted my money back from the poor and damage causing service she gave me. I have attached pictures to show that I had multiple lashes glued to the extensions. Yes I understand it is multiple extensions, but it should have been glued to only one of my lashes. Not 2-5. As T[redacted] should know, lashes have a growth cycle. It would not be until many days later when my natural lashes try to fall out and cannot. I am not one who complains. I tried to see if it got better, but it got worse. I let her know in less than 2 weeks that this was happening when that night they caused the most discomfort and I had to remove them. When I went in to get the rest removed, you could clearly see I had to remove them. I am a woman, why would I purposely make myself look worse and cause damage to my lashes on purpose (which are still trying to recover) T[redacted] is not taking responsibility for her work, even after she told me the glue was bad. I feel so strongly about this because I have other lash techs telling me she has given me bad customer service. I feel she has used me for my money. If the full refund it not resolved, I and another American Lash Associate board member are ready to go to her licenser.Sincerely,[redacted]

There was no complaint made for 2 weeks. The customer went about a vacation, in the United States where she was perfectly able to contact me. Then waited till she was due for the fill to contact me and ask for a refund. She used me for free lashes for a vacation. The service was $150 with a $22 tip coming to $172. I have already refunded $75 half of the service charge prior to this complaint. The remainder has been issued a refund through square as of today. She knew my work because this was a RETURN client who I had done before. If my work was so bad she wouldn't have returned to me. I have never had to deal with this sort of complaint in the 10 years I've been in business.