Complaint: [redacted] I am rejecting this response because: MORRIS COUNTY APPLIANCE REPAIR response was entirely untruthful As I said, they were completely aware of the problems I was having as well as the make, model and serial number of the unit BEFORE they sent a guy out They KNEW that just about all of the parts were NLA (No Longer Available) The repairman's work order ticket had all this info written on it when he walked in the door - he did not have to do anything to make his determination that the oven was obsolete He was sent under pretenses - only to make $ I will send you a copy of ticket # [redacted] , on a separate message, which clearly shows my contention Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Despite the fact that the business refunded to me the down payment, I still maintain that their practices of non transparency and giving customers a run around regarding who is the decision maker thereCoran, who provided the answer to Revdex.com is one of the people I spoke with and who stated on a recorded line that he cannot make decisions for the businessThanks Regards, [redacted]
Customer called on 12/2/to set up a service appointment to come out and diagnosis her GE Wall Oven Her complaint was the unit was not ignitingMrs [redacted] was advised our trip and diagnosis fee was $and parts and labor were additionalShe set the appointment for 12/9/2014.Technician arrived at her home and checked out the unitHer wall oven needed a new clock and that particular part was no longer available from the manufacturerThe bake element, broil element, and additional parts that could have been the cause of the unit not igniting were all availableThe only way to know what part or parts were needed, was to have a technician come to the home and check the unit outNo phone diagnosis can be performed because there are too many parts that can fail on a wall oven or any appliance.Mrs [redacted] paid the technician the service fee and called our office asking for a refundThe service manager explained to her that we must be paid for the technician's time and travel to her homeHe did offer a $discount as a good faith measureThe customer refused to accept his offer and the phone call ended.Morris County is still willing to give a $refund, but we cannot refund the full amount because the technician did go to the home and diagnosis the unit
Complaint: [redacted] I am rejecting this response because: MORRIS COUNTY APPLIANCE REPAIR response was entirely untruthful As I said, they were completely aware of the problems I was having as well as the make, model and serial number of the unit BEFORE they sent a guy out They KNEW that just about all of the parts were NLA (No Longer Available) The repairman's work order ticket had all this info written on it when he walked in the door - he did not have to do anything to make his determination that the oven was obsolete He was sent under pretenses - only to make $ I will send you a copy of ticket # [redacted] , on a separate message, which clearly shows my contention Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Despite the fact that the business refunded to me the down payment, I still maintain that their practices of non transparency and giving customers a run around regarding who is the decision maker thereCoran, who provided the answer to Revdex.com is one of the people I spoke with and who stated on a recorded line that he cannot make decisions for the businessThanks Regards, [redacted]
Customer called on 12/2/to set up a service appointment to come out and diagnosis her GE Wall Oven Her complaint was the unit was not ignitingMrs [redacted] was advised our trip and diagnosis fee was $and parts and labor were additionalShe set the appointment for 12/9/2014.Technician arrived at her home and checked out the unitHer wall oven needed a new clock and that particular part was no longer available from the manufacturerThe bake element, broil element, and additional parts that could have been the cause of the unit not igniting were all availableThe only way to know what part or parts were needed, was to have a technician come to the home and check the unit outNo phone diagnosis can be performed because there are too many parts that can fail on a wall oven or any appliance.Mrs [redacted] paid the technician the service fee and called our office asking for a refundThe service manager explained to her that we must be paid for the technician's time and travel to her homeHe did offer a $discount as a good faith measureThe customer refused to accept his offer and the phone call ended.Morris County is still willing to give a $refund, but we cannot refund the full amount because the technician did go to the home and diagnosis the unit