Taste of Maumee

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] We appreciate you reaching out to us and making us aware of your situation. In advance of my response I will tell you that as of today any balance that was on the account has been waived and your account has been cancelled. With that said, our cancellation policy is written on your...

membership agreement form. It states that if you'd like to cancel you have two options. One would be to just stop into the club and let anyone at the front desk know that you'd like to cancel. The other option, if you're unable to make it in would be to send us a CERTIFIED letter via CERTIFIED mail. By sending your letter certified you know your letter has been received at the correct business and who on staff signed for it. This way if for whatever reason the cancellation didn't happen as it should, you would have record that everything was received on our end and that you were covered. In this case you state a letter was sent but we have no record of a cancellation letter sent by you. If you were still getting billed a simple call into the club or a quick visit to the front desk would have cleared all of this up for you. Regardless, your membership has been cancelled, no outstanding balances are on the account and you are free to go. We appreciate your patronage while we had it. Good luck in your future ventures and hopefully we can earn your business back in the months to come.Cordially, PF Staff

[redacted]Thank you for reaching out to us. I apologize we're discussing a negative experience you had at our Ewing, NJ location. In my opinion this could have been handled differently and we will be reaching out to Marissa to speak with her in regards this incident. I will let you know that we do...

typically ask for a photo ID for guests of our Black card members. This is to make the checking in process easier for that guest the next time they come to visit. I understand this wasn't explained to you initially so we do not hold you responsible for not knowing.Again, in my opinion this should NOT have restricted you from using the club that day. The staff should have instructed you to sign in and bring your ID the next time you came to visit. We will address this today as previously discussed.On a side note, I will tell you that we pride ourselves on our customer service and  positive member experiences. We spend a tremendous amount of time training our people to ensure this consistency across all of our locations. With that said, we have a lot of employees and rarely but sometimes we have an issue like this where things probably could have been handled differently. Our goal is to address this issue so you nor any other visiting members have a similar experience. Please accept my apologies and if you have any similar issues, please don't hesitate to let us know. Cordially,William C[redacted]Planet Fitness