Tate Branch Auto Plex

Date of the Revdex.com filing was 08/Revdex.com Response: Mrs [redacted] came to our dealership at the request of her sister, to be a co-signer on the installment contract for a vehicle purchaseMrs [redacted] consented to a credit check, and a "soft pull" was performed by our dealershipFor reasons which we will not disclose, it was decided that Mrs [redacted] would not be the co-signer on the installment contractMrs [redacted] 's sister had also asked her boyfriend to co-signHer sisters boyfriend is the unknown person Mrs [redacted] refers toAt no time was Mrs [redacted] 's credit submitted to any lender, and at no time was Mrs [redacted] on an application with her sisters boyfriend.We have contacted Mrs [redacted] and apologized for any confusion, and we have agreed to send a letter to the credit reporting agencies stating that Mrs [redacted] did not purchase a vehicle, nor did she co-sign for a vehicle through Tate Branch Autoplex

General Manager George R [redacted] has spoken with Mr [redacted] and explained to him that while we are happy to let Mr [redacted] drive the car without a sales consultant present and in fact have done so on at least one previous occasion our borrowed car agreement does not allow for the car to be taken beyond the city limitsWe recognize the fact that one of our employees did send Mr [redacted] an email offering Mr [redacted] the use of our vehicleIn doing so, he broke from company policy, and we sincerely apologize for the inconvenience this has caused Mr [redacted] We believe that a lack of communication on our part has escalated the situation and we wish to reassure Mr [redacted] that it was not intentional and we have taken steps to ensure that this does not happen again in the future Those steps include remedial training and counseling of the employee and manager involved This is not consistent with the quality of guest services that we pride ourselves on as an auto groupI hope this can be resolved and would love the opportunity to earn back Mr [redacted] ’s trustGeorge is available to work with Mr [redacted] personally if he allows us to try and make this right for him and his familyI am also available to talk to Mr [redacted] if he desires and will ensure that we live up to the great reputation we have built and professional standards that we require from all staff here at the Tate Branch Auto GroupNick B*** CEO Tate Branch Auto Group [redacted]

First we would like to apologize for the inconvenience..,the car is at our Artesia location and was diagnosed by our most qualified technician yesterday, after speaking with him and our service manager I feel confident we have figured out the problem with the car and we have ordered the parts that should be here by Friday the 23rd and it is our goal to have it repaired by Monday the 26th and hopefully back to the customer by Tuesday the 27thwe would like the the customer to understand that we will stand behind the repair and do our best to restore her confidence in us and the car...Tate Branch

Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint wil Hi I still feel nothing has been done I'm going on months that I am driving a loner and after waiting for months to have a car fixed it is scary not knowing if I'm going to have problem with the car on going and being told so many differnt things by to many differnt people and all yall can do is tell me that it is going to be ready I want something more done ! There is a lemon law in the state of New Mexico and I was sold a lemon and I have been lied to and deceived I feel yall owe me more then just telling me it is going to be ready how would YALL LIKE IT IF U PURCHASES A NEW CAR FIRST TOME AND AFTER THE DIRST DAY OF DRIVING IT SOMETHING WENT WRONG WITH IT VERY FRUSTRATING ! I really can't believe this is all yall have to say ! You have not resolved nothing I really hated to do this but I see you have no better resolution I want something more done !!!!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date of the Revdex.com filing was 08/25. Revdex.com Response: Mrs. [redacted] came to our dealership at the request of her sister, to be a co-signer on the installment contract for a vehicle purchase. Mrs. [redacted] consented to a credit check, and a "soft pull" was performed by our dealership. For reasons which we...

will not disclose, it was decided that Mrs. [redacted] would not be the co-signer on the installment contract. Mrs. [redacted]'s sister had also asked her boyfriend to co-sign. Her sisters boyfriend is the unknown person Mrs. [redacted] refers to. At no time was Mrs. [redacted]'s credit submitted to any lender, and at no time was Mrs. [redacted] on an application with her sisters boyfriend.We have contacted Mrs. [redacted] and apologized for any confusion, and we have agreed to send a letter to the credit reporting agencies stating that Mrs. [redacted] did not purchase a vehicle, nor did she co-sign for a vehicle through Tate Branch Autoplex.

General Manager George R[redacted] has spoken with Mr. [redacted] and explained to him that while we are happy to let Mr. [redacted] drive the car without a sales consultant present and in fact have done so on at least one previous occasion our borrowed car agreement does not allow for the car to be taken...

beyond the city limits. We recognize the fact that one of our employees did send Mr. [redacted] an email offering Mr. [redacted] the use of our vehicle. In doing so, he broke from company policy, and we sincerely apologize for the inconvenience this has caused Mr. [redacted]. We believe that a lack of communication on our part has escalated the situation and we wish to reassure Mr. [redacted] that it was not intentional and we have taken steps to ensure that this does not happen again in the future.  Those steps include remedial training and counseling of the employee and manager involved.  This is not consistent with the quality of guest services that we pride ourselves on as an auto group. I hope this can be resolved and would love the opportunity to earn back Mr. [redacted]’s trust. George is available to work with Mr. [redacted] personally if he allows us to try and make this right for him and his family. I am also available to talk to Mr. [redacted] if he desires and will ensure that we live up to the great reputation we have built and professional standards that we require from all staff here at the Tate Branch Auto Group. Nick B[redacted] CEO Tate Branch Auto Group[redacted]

Jonathan P[redacted], Carlsbad Service Manager, Matt P[redacted], General Manager and Scott B[redacted] spoke with [redacted].  He expressed there was a check engine light on his vehicle and he had an appointment to get it worked on.  The appointment did not go through as planned as Mr. [redacted] explained...

in his complaint.  I advised him to bring his vehicle to our dealership as soon as possible.  He advised he would drop it off after hours 11/19/15.    He did leave his vehicle and Jonathan has been in touch with Mr. [redacted] and advised him he would get it in the shop and diagnosed and parts ordered today.  He will followup with Mr. [redacted] no later than noon today.  We also placed Mr. [redacted] in a loaner vehicle so he would not be inconvenienced by leaving his Jeep for repairs.

First we would like to apologize for the inconvenience..,the car  is at our Artesia location and was diagnosed by our most qualified technician yesterday, after speaking with him  and our service manager I feel confident we have figured out the problem with the car and we have ordered the...

parts that should be here by Friday the 23rd and it is our goal  to have it repaired by Monday  the 26th and hopefully back to the customer  by Tuesday the 27th.. we would like the the customer to understand that we will stand behind the repair and do our best to restore her confidence in us and the car...Tate Branch