Tate Locksmith

This is in response to the ID referenced aboveOn 1/11/2015, I went to [redacted] to unlock a Land Rover Discovery at the request of the customer.I have been a locksmith for years and have unlocked thousands of cars during this timeThe time needed to unlock a car is under minutesI worked on this car for over an hour, utilizing a number of different tools to no availAfter an hour, the customer said he had to leave, so I stopped work on the carThe customer paid me the previously agreed upon fee and went on his wayHad the customer asked me to reduce or waive the fee, I would have done so If the customer had contacted me directly at a later date for a refund, I would have complied with that requestToday, I have sent the customer a refund as they requested via the Revdex.com.I would like to add that this is the first time I have had a complaint made to the Revdex.com in years and I stand behind my work.Sincerely, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This is in response to the ID referenced above. On 1/11/2015, I went to [redacted] to unlock a 1999 Land Rover Discovery 2 at the request of the customer.I have been a locksmith for 23 years and have unlocked thousands of cars during this time. The normal time needed to unlock a...

car is under 10 minutes. I worked on this car for over an hour, utilizing a number of different tools to no avail. After an hour, the customer said he had to leave, so I stopped work on the car. The customer paid me the previously agreed upon fee and went on his way. Had the customer asked me to reduce or waive the fee, I would have done so.  If the customer had contacted me directly at a later date for a refund, I would have complied with that request. Today, I have sent the customer a refund as they requested via the Revdex.com.I would like to add that this is the first time I have had a complaint made to the Revdex.com in 23 years and I stand behind my work.Sincerely,[redacted]

Review: We called Tate locksmith to open our 99 land rover discovery 2 on Sunday, January 11, 2015 at [redacted] outside of the [redacted]. We sat outside from 1:15pm- 2:26pm and my fiance helped guide him with either telling him where to push open the door lock (on the panel ) or help guide with opening up the door handle. The doors or locks did not open!! His tools scratch the dash and the paint on the door. We told him we had to leave and he stopped working. We still had to pay the $50 for nothing!!!!! The full amount for nothing! We got our door open today (1/12/15) with [redacted] and paid $80. [redacted] also stated that if the doors doesn't open they will not charge!Desired Settlement: Would like a refund for not opening the doors.

Business

Response:

This is in response to the ID referenced above. On 1/11/2015, I went to [redacted] to unlock a 1999 Land Rover Discovery 2 at the request of the customer.I have been a locksmith for 23 years and have unlocked thousands of cars during this time. The normal time needed to unlock a car is under 10 minutes. I worked on this car for over an hour, utilizing a number of different tools to no avail. After an hour, the customer said he had to leave, so I stopped work on the car. The customer paid me the previously agreed upon fee and went on his way. Had the customer asked me to reduce or waive the fee, I would have done so. If the customer had contacted me directly at a later date for a refund, I would have complied with that request. Today, I have sent the customer a refund as they requested via the Revdex.com.I would like to add that this is the first time I have had a complaint made to the Revdex.com in 23 years and I stand behind my work.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,