Tate's Auto Center of Gallup, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meNovember, 2016Dear Better Business,This letter is a response to November 1, letter regarding ID# ***- Tate's Auto Center of Gallup, New Mexico.I want to express my appreciation for you support of my problemI don't think this would have ever been resolved had I not got your supportWith you influence, Tate's Dodge responded to my complaint proficiently. I got a call from Tate's Dodge the early part of November unexpectantly and surprisinglyThey asked me when would be the best time for them to look at my truckSo I called them back Monday November 7th and set an appointment with themI took it Tuesday, November 8th They corrected the mistake made previouslyApparently, the loose hose hanging needed to be rehooked up to, probably, the actuatorI am so relieved that this is resolvedLet us hope no major problem entails this fix. It seems that being a senior and a female puts me at disadvantage when a project needs manpower to fix itI just hope I don't get into a situation like this againHowever if I ever get into something like this, I hope you don't mind giving me support again. Thank you so much. Sincerely, *** ***

The General Manager of Tate's Auto Center of Gallup was in contact with Ms*** even prior to receiving a complaint from the Revdex.com They had come upon a mutually acceptable resolution and Ms*** is communicating with Tate's that she is satisfiedTate's provided Ms*** with a service
upgrade on her vehicle

Tate's Auto Center of Gallup Service Manager contacted customer *** *** on 10-31-and verified her concerns Tate's asked for repair opportunity Ms*** indicated that she was in Queen Creek Arizona visiting her son and would be back 'next week' and was willing to allow
Tate's to inspect the vehicle and possible repair opportunity She was given the cell phone number of the Service Manager so she could let Tate's know when she had returned from her trip and could bring her vehicle in to Tate's for inspection

Response to complaint ID *** provided to me on 3-14-16As the customer stated, the vehicle was brought to Tate’s for a flashing battery light and Tate’s could not get the problem to duplicate. Tate’s offered to keep the vehicle and look further into a solution. While the vehicle was
at our facility, a transport driver backed in to the left front headlight and caused minor damage. Customer service is of utmost importance to Tate’s Auto Group and our commitment to that is what has allowed us to be in business for yearsTate’s took full responsibility for the damage and agreed to fix the vehicle at no cost to the customer and also provided customer with a vehicle to drive while her vehicle was being repaired. The vehicle was completed in approximately weeks and the customer was notified the vehicle was ready but it then took approximately weeks for the customer to come and pick up the vehicle. When the customer arrived, Tate’s noted that there was damage on the vehicle the customer was provided to drive while her vehicle was being fixed. There was notable damage done to the rim and tire of the front passenger side of the vehicle. When discussed, the customer refused the damage was done while in her possession. She obtained her vehicle and she stated the passenger side of the vehicle was now damaged. The damage the vehicle claimed but documented on the vehicle chereport and was discussed with the customer. In good faith, Tate’s agreed to fix the damage claimed by the customer was done to the passenger side door. Tate’s was hesitant to provide customer with another vehicle to drive because of the damage noted on the previous vehicle provided, however after a discussion with the store general manager Tate’s agreed to again provide the customer with a vehicle to drive while her vehicle was being repaired. Tate’s feels we went above and beyond for this customer, even when damage was done to the vehicle the customer drove while repairs were being done. The customer put greater than 10,miles on her vehicle in the few months she had the vehicle therefore Tate’s would not consider exchanging the vehicle. The total damage done to the customer vehicle was approximately $1000- does not constitute the buyback of an approximately $23,vehicle. Should you have any further questions please do not hesitate to contact me.Thank you! Jill *B***, MBA/HCMDirector of OperationsTate’s Auto Group- Corporate OfficeN Automall ParkwayShow Low, AZ 85901###-###-####***