Tate's Heating & Cooling

Have used Tate's AC for the past few years, they came highly recommended from a friend, and my family has had 3-houses service by them At first, great service, timely etc 2013, compressor went out, Tate's replaced compressor under warranty, just charged labor/free-on 2014, problems startedWe had a compressor fan motor start to go out, unit ran and cooled, but you could hear the fan bearing goingPreemptively, had the motor replaced by Tate'sThe next day, came home from work, house is hotTake a look at the unit, and the motor had torqued out and ripped through the thin metal top cover of the unit The fan blades were destroyed, and the unit was hanging on my one bolt resting against the inner walls of the unitThe motor had been mounted to the top cover with bolts, no washes, no reinforcementsCalled Tate'sThey came out the next day, and replaced the fan motors They warrantied the fan blades, but charged me the hourly rate to fix and replace That should have been my red flag right there I was stupid and paid itSoon after, I came home, house is hot Tate's came over, and couldn't find anything wrong with the unitSprayed the whole unit down, blamed excess dust on the unit causing overheatingSummer ended In the last months, they have come to my house times Every time, I would come home, house blowing ambient/hot airI would turn off the unit, and it would sit off for hours prior to them comingEvery time they came out, either couldn't find an issue, or found something that MAY have been the problem Capacitor reading high on resistance test (but within spec), said it may be the cause, replaced and chargedInsulation restricting air flow, removed, chargedLow batteries in thermostat, etc etc Yesterday, came home after a year of the AC not having an issue (approximately months of it actually being on)HOT house Called Tate's at 5:PM, left a message This morning, called Tate's at 8:31, left a message Had my wife call, she got through to someone, said that they can't come today, could come tonight in overtime hours I called Tate's then At this point, I am beyond frustrated and fed up with these peopleI was told they didn't get either of my calls or messages (though they had the phone on since 7:30)I can see missing one call, but I left a message on two separate numbers, and they answered both I had tried (my wife's call was toone, my third to the other)I was told the same as my wifeThey are fully booked, only available for overtime I laid it outI believe they have not fixed or found whatever is wrong with my unit, or worse I will not pay them to come look at my unit, and then it fail AGAINI understand lots of things can fail, but at some point, going to someones house times in a year for the exact same call, to respond to the EXACT same issue and symptoms, something is up with either their service level or their ethicsAll the major components have been checked or replaced in the last years, and I have had malfunctions for the last yearsAs far as I am concerned, my unit worked prior to the fan motor replacement, and has not worked consistently since I told the person on the phone, I wont pay for it not not get fixedYou can come out and send me a bill, and in a month and my AC is still blowing cold, I'll happily pay In my eyes, Tate's AC has not provided the service I have paid them for, and they have stolen that money from meI informed them, if they do not make it right, I will inform every person I am able to that they should not use Tate's ACWell, here I am, writing my first online review This has made me so incredible upset, that I am willing to look like a whiner, entitled brat, ignorant it, whateverI could have been halfway to a brand new unit for all the money I have wasted on getting my AC "fixed"My house is degreesMy wife and infant are having to stay somewhere elseMaybe they got too big, and they don't need to rely on quality or lasting work It really does disappoint me to write this, as I liked their company so much when we started with themNow I have to try to find another AC guy

Tate’s A/C would like to apologize to the customer for the problem we have encountered with the *** * ***t equipment and we have been willing to resolve this issueWe have asked the manufacturer on the customer’s behalf and have been denied any reimbursement to cover the cost of replacing the
warrantied partIn August, our technician tried to repair the part to save the customer money since the cost to replace the part was almost double due to the amount of laborWe understand the customer’s frustration and did not charge them for refrigerant or materials againWe reduced the customary price of $to $and took a significant lossOn 9/14/our technician, Ivan, replaced the reversing valve and the unit is workingWe have maintained contact with the customer and resolved their issues in a timely mannerWe appreciate their business and deeply apologize for the problems we have run into with this equipment.Thank you for your help

Have used Tate's AC for the past few years, they came highly recommended from a friend, and my family has had 3-houses service by them At first, great service, timely etc
2013, compressor went out, Tate's replaced compressor under warranty, just charged labor/free-on
2014, problems startedWe had a compressor fan motor start to go out, unit ran and cooled, but you could hear the fan bearing goingPreemptively, had the motor replaced by Tate'sThe next day, came home from work, house is hotTake a look at the unit, and the motor had torqued out and ripped through the thin metal top cover of the unit The fan blades were destroyed, and the unit was hanging on my one bolt resting against the inner walls of the unitThe motor had been mounted to the top cover with bolts, no washes, no reinforcementsCalled Tate'sThey came out the next day, and replaced the fan motors They warrantied the fan blades, but charged me the hourly rate to fix and replace That should have been my red flag right there I was stupid and paid itSoon after, I came home, house is hot Tate's came over, and couldn't find anything wrong with the unitSprayed the whole unit down, blamed excess dust on the unit causing overheatingSummer ended
In the last months, they have come to my house times Every time, I would come home, house blowing ambient/hot airI would turn off the unit, and it would sit off for hours prior to them comingEvery time they came out, either couldn't find an issue, or found something that MAY have been the problem Capacitor reading high on resistance test (but within spec), said it may be the cause, replaced and chargedInsulation restricting air flow, removed, chargedLow batteries in thermostat, etc etc
Yesterday, came home after a year of the AC not having an issue (approximately months of it actually being on)HOT house Called Tate's at 5:PM, left a message This morning, called Tate's at 8:31, left a message Had my wife call, she got through to someone, said that they can't come today, could come tonight in overtime hours I called Tate's then At this point, I am beyond frustrated and fed up with these peopleI was told they didn't get either of my calls or messages (though they had the phone on since 7:30)I can see missing one call, but I left a message on two separate numbers, and they answered both I had tried (my wife's call was toone, my third to the other)I was told the same as my wifeThey are fully booked, only available for overtime
I laid it outI believe they have not fixed or found whatever is wrong with my unit, or worse I will not pay them to come look at my unit, and then it fail AGAINI understand lots of things can fail, but at some point, going to someones house times in a year for the exact same call, to respond to the EXACT same issue and symptoms, something is up with either their service level or their ethicsAll the major components have been checked or replaced in the last years, and I have had malfunctions for the last yearsAs far as I am concerned, my unit worked prior to the fan motor replacement, and has not worked consistently since I told the person on the phone, I wont pay for it not not get fixedYou can come out and send me a bill, and in a month and my AC is still blowing cold, I'll happily pay In my eyes, Tate's AC has not provided the service I have paid them for, and they have stolen that money from meI informed them, if they do not make it right, I will inform every person I am able to that they should not use Tate's ACWell, here I am, writing my first online review This has made me so incredible upset, that I am willing to look like a whiner, entitled brat, ignorant it, whateverI could have been halfway to a brand new unit for all the money I have wasted on getting my AC "fixed"My house is degreesMy wife and infant are having to stay somewhere elseMaybe they got too big, and they don't need to rely on quality or lasting work It really does disappoint me to write this, as I liked their company so much when we started with themNow I have to try to find another AC guy