Tater Bug's Drive Thru Oil Change, Auto Repair & Car Wash

Initial Business Response /* (1000, 18, 2016/03/07) */
*** *** came into our High Point location on December 19,
She requested that we check her tire for a leak in the tireWe checked the tire and upon replacing the center cap of the wheel, an employee broke the center capWe let
Mrs*** know that we broke it and would replace itWill D***, the store manager, called 5-different places that day including the dealership and none of the vendors had access to the center cap due to Mrs*** having aftermarket rims*** *** *** was the vendor that ordered one
They gave us a tracking number for it as well and we relayed that tracking number to the customerAfter approximately one week, the tracking number was no longer moving and we called *** *** *** to try to figure out what was happeningThrough several days of calling back and forth they finally got a center cap to us for the correct rim but it was unfortunately the wrong size*** *** *** apologized to us repeatedly and referred us to *** *** based out of Charlotte, NCThey had to order the cap factory direct and we received it wi2-business daysMark A***, our VP of Operations personally called Mrs*** and told her that we would bring the cap directly to her that way there was no more inconvenience than there had to beMark had Will D*** go to the doctor's office where Mrs*** was and put the center cap on in the parking lot
We believed that the situation was resolvedWe were at fault for accidentally breaking a center cap and we replaced that center cap with no questions or arguments from usAt this time, I do not understand what else Mrs*** is expecting from our CompanyWe never drug our feet with this situation and did our best to resolve the situation and even gave her a free VIP car wash in which she has used since this claim
Please let me know if anything else is needed from us in this matter
Initial Consumer Rebuttal /* (2000, 20, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)