Tate's Auto Center

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Car Salesman delivered a vehicle to my 76 year old mother with a fixed income, and had her sign the paperwork to finance for purchase. She called me to tell me it was done and she tried to tell the salesman she needed to talk to one of her kids before she makes any final decisions but he would not take 'no' and 'later' for an answer. I spoke to the manager and told him to pick up the vehicle and to consider all aspects of the customer's finances before selling. Her monthly payment and insurance was going to be 2/3rd of her monthly income. Mgr. went on to say that he was from a reputable business and my mother was not forced into buying. I don't think it's ethical to be convincing vulnerable elderly into business deals that take the majority of their income. He also said she would be liable for fees when the vehicle was returned: mileage fees, restock fees etc. My mother took the truck back today and was left to find her own way home which is 50+ miles from the dealership.

Upon review of Mr. [redacted] repair order, it is determined that our Service Advisor did overcharge this customer when submitting for the final billing. Since Mr. [redacted] paid this repair order with his personal credit card, we will submit the $100.00 credit to his card.

We had an awful experience with the [redacted] dealership. To make things short, We were told we were approved twice, two different phone calls, we wanted to make sure before making a four hour trip. Halfway there, we received a call from the dealership say we can go to one of their other dealership in [redacted] but we continued to [redacted] because I was already working with one person. As we got closer we got a call from the sales person asking our location, he said we were 45 mins away, 20 miles out of town he called and said to go to the other dealership that we already passed 20 miles ago, they have our paperwork and ask for certain person. We got there and they had no idea what was going on. What makes things worse, I get a text from the sales person saying we were denied, he got confused. I was upset to were I cried because the travel was hard on my husband who had hip surgery but he needed to come because we were trading our in our car, we paid for gas and a sitter. This guy could have call and tell me over the phone when he was trying to get us to go to another dealership but instead he texted us! They did fill our gas up but they said they will follow up with me but no word. They won't give us the number to the general managers or owners to complain or write a letter to. I want people to be careful when working with them, not sure how many people they have done this too.