Tatinya Amarie Salon and Spa

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] I tried to email you from several different links providedWhen I clicked on your "website" link, it brought me to my own [redacted] pageI felt as if I were being scammedI looked at a map to just show up to the salon so I could get my manicure but the building looked exactly like all of the other buildings around it and I was hesitant on wasting the gas money to go there just to walk around like a foolI sincerely appreciate the apology although I do wish you would not have posted my phone number on a public siteI accept your apologyIt means a lot to me and I hope that you will let your administrative staff member keep her jobIt was never my intention to risk someone's job over something so little and so materialisticAgain, thank you for the apologyAlthough I will never decide to use your services in the future or refer any of my friends and family to you, I will not tell them anything that is untrue about what happenedBest of luck in your business endeavors Regards, [redacted]

very professinal she always does my hair how I want it done and she gives me her honest professional opinion will be getting my services through her again. I also get my nails done by her as well when you get your hair done she makes you feel like family not just a client but family I have been to her 3 times so far and I am in love each time I go back with every service that is performed for me.

Good Day,
sans-serif;">To whom it may concern, I sincerely am regretful for [redacted] situation, however I am also taken back by the slanderous statements made in the complaint. Given my business’ reputation is on the line I have to address the following: every number associated with my business is functional (this includes the [redacted] number is she referring to and I have the actual voicemail to support this), all of my customers’ voicemails are returned, I do have a website, and I pride myself on being very professional. Tatinya Amarie Salon and Spa created a few points of contact to accommodate a variety of customer wants; for those that are very internet savvy there is the website, which many of my customers have used to schedule appointments, and I also have my number listed as well as an assistant for those that prefer to speak with a live person.
Nevertheless, I can empathize with the emotional state of frustration that [redacted] experienced when she had issues setting up an appointment. Based off my research, I have surmised the following: [redacted] purchased her [redacted] deal on Feburary the 27th. On Feburary the 28th the young lady that was serving as my assistant contacted her to set up an appointment. [redacted] did not answer nor call back until March the 4th. On March the 4th, [redacted] left a voicemail, stating that if she was not contacted by the end of March the 5th she would “just get her money back and call it a day.” Her message was not received until March the 6th. Based off of [redacted] instruction in the message and the timeframe she proactively provided my assistant deduced she was no longer interested in receiving services from my company and did not contact in fear of agitating the situation. In hindsight, my assistant could have called to try and retain her as our customer. I was not made privy of the situation until it was too late or I would have directed my assistant to call [redacted] immediately. Before this situation escalated to the point of a Revdex.com complaint, I had advised my assistant that we would not contest the refund request from [redacted] for the sake of customer experience. Currently, my assistant is on an administrative leave while I decide if I still want her with my company given how this situation was handled.
I truly wish I would have had the opportunity to speak with [redacted] so that I could have set up an appointment myself or at the very least explained how to navigate the site so she would have been able to schedule an appointment online. This is the first time I am hearing any negative feedback on the site, as many customer have set up their appointments online, however once is more than enough. I will revisit how customer friendly the site is. Attached you will see:
-a screenshot of where [redacted] was called-the voicemail she left transcribed by [redacted] stating that she would get a refund if she was not contacted by a certain date-my website that has the capability of scheduling appointments online [redacted]-comments from my other customers to verify my demeanor as a professional
I wholeheartedly regret this ordeal happened and strongly believe [redacted] should be refunded in full. In short, I am prepared to offer the following resolutions:
-full refund -my assistant being placed on administrative leave-revisist the customer friendliness of my customers’ ability to schedule an appointment online
In conclusion, I offer my deepest apologizes to [redacted] and support her request for a refund. Please feel free to contact me via email for any additional concerns or comments.
With Respect,
[redacted] transcribed the voicemail, however the speech-to-text feature did mix up a few words. More attempts would have been made to contact [redacted] if it had not been for the timeframe she provided in her voicemail. Below is the voicemail transcribed verbatim:
"Hi, my name is [redacted] and I have been trying to contact you guys for about a week now before a refund from my group..[redacted] purchase can I please schedule an appointment with you guys. I would really like to umm get a manicure shellac manicure with you guys but I'm tired of calling over and over and leaving messages **sigh** so if you could please give me a call back I'd really appreciate it umm if I don't get a call back by the end of tomorrowthen just gunna get my money back and call it a day. Thank you **pause** my number is [redacted] the number again is [redacted] Thank you."

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]I tried to email you from several different links provided. When I clicked on your "website" link, it brought me to my own [redacted] page. I felt as if I were being scammed. I looked at a map to just show up to the salon so I could get my manicure but the building looked exactly like all of the other buildings around it and I was hesitant on wasting the gas money to go there just to walk around like a fool. I sincerely appreciate the apology although I do wish you would not have posted my phone number on a public site. I accept your apology. It means a lot to me and I hope that you will let your administrative staff member keep her job. It was never my intention to risk someone's job over something so little and so materialistic. Again, thank you for the apology. Although I will never decide to use your services in the future or refer any of my friends and family to you, I will not tell them anything that is untrue about what happened. Best of luck in your business endeavors. 
Regards,
[redacted]

Review: Tatinya Amarie Salon and Spa is one of the most unprofessional businesses I've ever dealt with in my life. I prepaid for a manicure through [redacted] and was really looking forward to getting it done. For the past 6 days, I've been calling 2-3 times a day with no answer. My call has been returned once and they left me a voice mail with a Google Voice number that doesn't even work! I've tried multiple times to call both the number listed on the Style Seat page and the one that was given to me. They don't even have a real website! When you click on "Salon Website" it brings you to an entirely different salon's page. I'm disgusted and I will never do business with this salon again nor will I refer any of my friends or family members here. I have emailed both the salon and [redacted] and no one has responded to me and that is what has brought me here.Desired Settlement: I'd like to be refunded my money for the manicure and I'd like to receive a free manicure from either location of these salons. ([redacted])

Business

Response:

Good Day,To whom it may concern, I sincerely am regretful for [redacted] situation, however I am also taken back by the slanderous statements made in the complaint. Given my business’ reputation is on the line I have to address the following: every number associated with my business is functional (this includes the [redacted] number is she referring to and I have the actual voicemail to support this), all of my customers’ voicemails are returned, I do have a website, and I pride myself on being very professional. Tatinya Amarie Salon and Spa created a few points of contact to accommodate a variety of customer wants; for those that are very internet savvy there is the website, which many of my customers have used to schedule appointments, and I also have my number listed as well as an assistant for those that prefer to speak with a live person.Nevertheless, I can empathize with the emotional state of frustration that [redacted] experienced when she had issues setting up an appointment. Based off my research, I have surmised the following: [redacted] purchased her [redacted] deal on Feburary the 27th. On Feburary the 28th the young lady that was serving as my assistant contacted her to set up an appointment. [redacted] did not answer nor call back until March the 4th. On March the 4th, [redacted] left a voicemail, stating that if she was not contacted by the end of March the 5th she would “just get her money back and call it a day.” Her message was not received until March the 6th. Based off of [redacted] instruction in the message and the timeframe she proactively provided my assistant deduced she was no longer interested in receiving services from my company and did not contact in fear of agitating the situation. In hindsight, my assistant could have called to try and retain her as our customer. I was not made privy of the situation until it was too late or I would have directed my assistant to call [redacted] immediately. Before this situation escalated to the point of a Revdex.com complaint, I had advised my assistant that we would not contest the refund request from [redacted] for the sake of customer experience. Currently, my assistant is on an administrative leave while I decide if I still want her with my company given how this situation was handled.I truly wish I would have had the opportunity to speak with [redacted] so that I could have set up an appointment myself or at the very least explained how to navigate the site so she would have been able to schedule an appointment online. This is the first time I am hearing any negative feedback on the site, as many customer have set up their appointments online, however once is more than enough. I will revisit how customer friendly the site is. Attached you will see:-a screenshot of where [redacted] was called-the voicemail she left transcribed by [redacted] stating that she would get a refund if she was not contacted by a certain date-my website that has the capability of scheduling appointments online [redacted]-comments from my other customers to verify my demeanor as a professionalI wholeheartedly regret this ordeal happened and strongly believe [redacted] should be refunded in full. In short, I am prepared to offer the following resolutions:-full refund -my assistant being placed on administrative leave-revisist the customer friendliness of my customers’ ability to schedule an appointment onlineIn conclusion, I offer my deepest apologizes to [redacted] and support her request for a refund. Please feel free to contact me via email for any additional concerns or comments.With Respect,[redacted] transcribed the voicemail, however the speech-to-text feature did mix up a few words. More attempts would have been made to contact [redacted] if it had not been for the timeframe she provided in her voicemail. Below is the voicemail transcribed verbatim:"Hi, my name is [redacted] and I have been trying to contact you guys for about a week now before a refund from my group..[redacted] purchase can I please schedule an appointment with you guys. I would really like to umm get a manicure shellac manicure with you guys but I'm tired of calling over and over and leaving messages **sigh** so if you could please give me a call back I'd really appreciate it umm if I don't get a call back by the end of tomorrowthen just gunna get my money back and call it a day. Thank you **pause** my number is [redacted] the number again is [redacted] Thank you."

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]I tried to email you from several different links provided. When I clicked on your "website" link, it brought me to my own [redacted] page. I felt as if I were being scammed. I looked at a map to just show up to the salon so I could get my manicure but the building looked exactly like all of the other buildings around it and I was hesitant on wasting the gas money to go there just to walk around like a fool. I sincerely appreciate the apology although I do wish you would not have posted my phone number on a public site. I accept your apology. It means a lot to me and I hope that you will let your administrative staff member keep her job. It was never my intention to risk someone's job over something so little and so materialistic. Again, thank you for the apology. Although I will never decide to use your services in the future or refer any of my friends and family to you, I will not tell them anything that is untrue about what happened. Best of luck in your business endeavors.

Regards,