Tatsuno Chiropractic, Inc.

This letter is in response to the letter dated January 6, 2017 Ms*** had an appointment in our office on November 10, She was seen by our Examination DoctorHe performed an examination and x-raysMs, *** was then scheduled for a ROF (report of findings) for the next day where Dr,
*** would discuss her x-ray findings and give an adjustmentOur policy for a NewPatient is as follows: The New Patient is seen by the Examination Doctor who performs a thorough examination to determine what x-rays need to be ta***X-rays are then ta***The patient makes a subsequent visit (usually the following day) to discuss the findings of the x-raysPatients are rarely adjusted on the initial visitThe x-rays are reviewed that night so the Treating Doctor has the information he needs to present to the patient the following dayThis is called the ROF. Ms*** was scheduled for a subsequent visit (ROF) to review her x-rays with Dr*** *** but unfortunately, Dr*** was called away from the officeShe was informed of this, A follappointment was attempted but never made. Ms*** spoke to someone in our office about her situation and evidently the bill was not adjusted off in time before the next billing cycle. The bill has been adjusted but the services of the Examination and x-rays were doneIt is unfortunate this situation as occurred, Dr*** *** is a great ChiropractorHe has been voted Best and Favorite Chiropractor in 2013, 2014, and was nominated again for 2016. am hoping this issue is resolvedSincerely, *** Chiropractic, Inc

This letter is in response to the letter dated January 6, 2017 Ms*** had an appointment in our office on November 10, She was seen by our Examination DoctorHe performed an examination and x-raysMs, *** was then scheduled for a ROF (report of findings) for the next day where Dr,
*** would discuss her x-ray findings and give an adjustmentOur policy for a NewPatient is as follows: The New Patient is seen by the Examination Doctor who performs a thorough examination to determine what x-rays need to be ta***X-rays are then ta***The patient makes a subsequent visit (usually the following day) to discuss the findings of the x-raysPatients are rarely adjusted on the initial visitThe x-rays are reviewed that night so the Treating Doctor has the information he needs to present to the patient the following dayThis is called the ROF. Ms*** was scheduled for a subsequent visit (ROF) to review her x-rays with Dr*** *** but unfortunately, Dr*** was called away from the officeShe was informed of this, A follappointment was attempted but never made. Ms*** spoke to someone in our office about her situation and evidently the bill was not adjusted off in time before the next billing cycle. The bill has been adjusted but the services of the Examination and x-rays were doneIt is unfortunate this situation as occurred, Dr*** *** is a great ChiropractorHe has been voted Best and Favorite Chiropractor in 2013, 2014, and was nominated again for 2016. am hoping this issue is resolvedSincerely, *** Chiropractic, Inc

I am rejecting this response because: I told the chiropractor's office that I had recently received x-rays from another chiropractic office in the same year and they wouldn't be covered by my insuranceThe office said they checked my insurance and they wereI told them I did not want a second set of medically unnecessary x-rays done when I had not been examined or diagnosedI argued with the staff but was not heardI feel that I was pressured into medically unnecessary x-rays when all I wanted was an adjustmentSince I'm not brand new to Chiropractic care, I know that many offices will give you a quick adjustment before ordering costly treatmentsAs a new patient at ***, I wasn't aware of all I would be billed for and feel my first visit was a scam to get moneyI would like the account balance clearedI refuse to pay for bad service, cancelled appointments by the doctor and medically unnecessary x-rays and office Visit fees

I am rejecting this response because: I told the chiropractor's office that I had recently received x-rays from another chiropractic office in the same year and they wouldn't be covered by my insurance. The office said they checked my insurance and they were. I told them I did not want a second set of medically unnecessary x-rays done when I had not been examined or diagnosed. I argued with the staff but was not heard. I feel that I was pressured into medically unnecessary x-rays when all I wanted was an adjustment. Since I'm not brand new to Chiropractic care, I know that many offices will give you a quick adjustment before ordering costly treatments. As a new patient at [redacted], I wasn't aware of all I would be billed for and feel my first visit was a scam to get money. I would like the account balance cleared. I refuse to pay for bad service, cancelled appointments by the doctor and medically unnecessary x-rays and office Visit fees.