Tattoo U Supply

The customer placed his order with us on Thursday April 7, and selected shipping via UPS 2nd day airWe prepared his package immediately and it was picked up that afternoon with our daily UPS pick upThe customer called on Monday April 11, after his package was delivered demanding that
his money including shipping be refunded because his package did not arrive Saturday morning in time for his scheduled tattooWe explained to him that by him selecting 2nd day air as his shipping choice that his package came exactly as it shouldUPS does not deliver packages on Saturday unless you pay an additional cost, which we do not offer as an optionWe further explained our shipping policy and return policies are clearly stated on our website for anyone to read before they place their orderWe also explained to him that due to the sterile products we sell and the health risk that returns can pose that we are unable to offer refunds on our products.” Shipping Policy:We do NOT ship to P.OBoxes, a physical address must be provided. Please note that the delivery estimates do not include processing timeAll Retail orders take from to hours to process, fill and shipThe cost of shipping is directly related to the weight of the items you orderAll orders placed on Friday will be shipped on Monday; we do not ship over the weekends or on Federal holidaysWe are not responsible for items which show as delivered according to the shipper but were intercepted by 3rd parties at your location“ “Return Policy:All sales are finalNo returns / refunds / exchanges on any products, no exceptionsAll power supplies and machines come with a warranty if the unit is defectiveDefective devices can be repaired or exchanged only with the original receipt from the purchaseClick on Product Guarantee & Warranty for the full warranty detailsWe will not accept any warranty repairs or exchanges without prior notification and agreementBuyer is responsible for the cost of the return shipping for warranty work.” According to our shipping policy the customer’s package could have taken to hours to get the package processed and ready to shipHowever, we pride ourselves on getting most customers packages shipped out the same day they are receivedWe are truly sorry that this customer did not take the necessary time to look at our policy since he was in such a hurry and negligent on his partWe did everything correct on our part to make this purchase go as it should for this customer