Tattoos Express LLC

The customer was given three remedies to resolve this issue money back , retouch by owner , and laser removal , the customer is not happy with any of these and decided to defame shop and workers on different social medias with lies and exaggerations , so its beyond this companies ability help this customer any further

Complaint: ***
I am rejecting this response because: Whomever responded to my wife's initial email (again, no name on responses) said this was excess trauma. "We warned you" was never discussed during ANY exchange because it was never part of the conversation regarding the numerals. In short, the tattoo artist (who we did not schedule with not sign waivers for) did a bad quality tattooThis respondent, whether here or on review sites seems to start all rebuttals with "they are lying" and it's a clear sign that this business owner (if responding) is completely irresponsible as a business ownerHow about, "yes, we screwed up..how can we fix it?" as a management approach?? Re: So called options provided by the owner: Retouch: make an intended feminine 'small' tattoo bigger to cover all the bleeding edgesThis was not the plan to begin withLaser removal: the owner offered sessions at HIS shop to removeThere is NO information available to determine if sessions would even cure the problemFurther, we have consulted with other legitimate removal facilities and the consensus is that we should not attempt to remove at least until weeks to months after the tattoo was applied to prevent scarringThe owner of this tattoo shop advised us to go after weeks and "scarring would not be a problem." The owner's credibility is in question for how he handled his tattoo shop problems that his appointment shuffling associate createdWe cannot run the additional risk of further damage with improper laser removal based on this bad advice just because it's a convenient fix for himThis process takes months and hundreds of dollars over several visits3: Refund was NEVER offered, contrary to respondent's beliefIf it was, why would I come to Revdex.com to ask for my refund, plus partial deposit and tax? The only 'illegal' thing to discuss here is how this shop charged $tax on an $purchase in a 7% state of NJTHIS is ILLEGAL.This business owner seems to think bad reviews for bad service are automatically lies or criminal actsHis responses to the problem have been the most appalling part of having dealt with this shop
Regards,
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To whom it may concern this complaint is not accurate and not telling the whole truth , the customer was told that we did not recommend to do roman numbers so small cause it could cause ink bleeding and letters may touch eventually she insisted on that size and after a week was
not happy the shop gave her options to retouch tattoo to fix it , to have it laser with owner paying for it at our certified laser removal office in *** *** ** with ** *** *** ,and or refund money , she did not want either and decided to write reviews on internet which are and illegal we have tried to remedy situation but customer is not having any of our suggestions and want to take this to a different level thank you for you time and anticipated help ,