Tau Logistics, LLC

Complaint: I am rejecting this response because:The information provided is inaccurate K [redacted] , Moxie Property Management never provided me with a final copy of the Management Agreement I maintained a copy of the draft form we revised together when I decided to hire K [redacted] The 25th is due date of the owner statement and the 11th is the due date for the owner draw On or about the 6th of every month, K [redacted] would deduct her management fee I requested to have my owner draw at the same time since she was not responsible for paying any of the rental expenses (she only collected rent) K [redacted] agreed to this arrangement However, in the nearly months that K [redacted] managed my property, I have only received my owner draw times before the 11th My renters always paid on time and continue to pay on time I terminated my contract after K [redacted] refused to return my calls Her business, Moxie Property Management Inc was no longer being operated under a licensed Broker effective in January and she wasn't distributing rents paid, owner draw in a timely manner I was given the excuse that a client had died and she was dealing with personal family issues (child rearing) I am empathetic to these excuses but none the less she paid herself in a timely manner and failed to out my owner draw I terminated her contract in March I asked her not to collect rent for April I notified my tenants and informed them not to pay her I filed my complaint with the Revdex.com, filed a police report with local authorities, filed a complaint with the BRE, and filed a complaint with our District Attorney Real Estate Division Unit I had not heard from K [redacted] for nearly a month She did not answer calls and was not in her office during regular office hours Finally, when she responded to this complaint she remitted the funds due to me minus her management fees for March She collected her commission as she always had It is important to note that K [redacted] failed to collect the full security deposit She obligated herself, Moxie Property Management Inc for any expenses over the cost of the security deposit During a walk through, the lawn has been nearly destroyed, the fence has been nearly knocked down, vents haven't been changed, alarm batteries needed to be changed, a hole was kicked into a door, screens were torn, etc I noticed my tenants to fix these items However, if they don't the security deposit will not cover the damages This all would have been prevented if K [redacted] would have scheduled a walk through sooner Her negligence to follow through is why things have gotten to where they are at the property I have been left with a huge mess to deal with My tenants claim that they notified her of things but she didn't respond I will never know what the truth is I will however uphold her/Moxie to cover any expenses not covered by the security deposit Regards, A [redacted]

I work for Cencal Ventures who owns and operates the South side Villas. I do not hold the security deposits for the tenants. I have requested deposit to be returned form Cencal Ventures and have been following up on the process. I email Kevin back last night and informed him that I
would continue to follow up until the deposit was returnedI am in every aspect here to meet the needs and requirements of my clients and residence. K***

Per our management agreement which was never signed and returned by A*** *** it states that by law I have until the 25" of each month to provide owner drawIf the draw was not in Arlene's account by the 5"I would receive multiple phone calls wanting to know where her money wasShe
terminated our agreement without giving a 30-day notice and allowing me to collect another month of commissionI have enclosed a copy of the management agreement and also sent a copy to A*** ***Sincerely K*** *** Moxie Property Management Inc

Complaint: 11293433
I am rejecting this response because:The information provided is inaccurate.  K[redacted], Moxie Property Management never provided me with a final copy of the Management Agreement.  I maintained a copy of the draft form we revised together when I decided to hire K[redacted].  The 25th is due date of the owner statement and the 11th is the due date for the owner draw.  On or about the 6th of every month, K[redacted] would deduct her management fee.  I requested to have my owner draw at the same time since she was not responsible for paying any of the rental expenses (she only collected rent).  K[redacted] agreed to this arrangement.  However, in the nearly 12 months that K[redacted] managed my property, I have only received my owner draw 3 times before the 11th.  My renters always paid on time and continue to pay on time.  I terminated my contract after K[redacted] refused to return my calls.  Her business, Moxie Property Management Inc.  was no longer being operated under a licensed Broker effective in January and she wasn't distributing rents paid, owner draw in a timely manner.  I was given the excuse that a client had died and she was dealing with personal family issues (child rearing).  I am empathetic to these excuses but none the less she paid herself in a timely manner and failed to out my owner draw.  I terminated her contract in March.  I asked her not to collect rent for April.  I notified my tenants and informed them not to pay her.  I filed my complaint with the Revdex.com, filed a police report with local authorities, filed a complaint with the BRE, and filed a complaint with our District Attorney Real Estate Division Unit.  I had not heard from K[redacted] for nearly a month.  She did not answer calls and was not in her office during regular office hours.  Finally, when she responded to this complaint she remitted the funds due to me minus her management fees for March.  She collected her commission as she always had.  It is important to note that K[redacted] failed to collect the full security deposit.  She obligated herself, Moxie Property Management Inc for any expenses over the cost of the security deposit.  During a walk through, the lawn has been nearly destroyed, the fence has been nearly knocked down, vents haven't been changed, alarm batteries needed to be changed, a hole was kicked into a door, screens were torn, etc.  I noticed my tenants to fix these items.  However, if they don't the security deposit will not cover the damages.  This all would have been prevented if K[redacted] would have scheduled a walk through sooner.  Her negligence to follow through is why things have gotten to where they are at the property.  I have been left with a huge mess to deal with.  My tenants claim that they notified her of things but she didn't respond.  I will never know what the truth is.  I will however uphold her/Moxie to cover any expenses not covered by the security deposit.
Regards,
A[redacted]