Taubman Prestige Outlets

To Whom It May Be Concerned:This is correspondence is in regards to Revdex.com Complaint ID: [redacted] , and serves as written response to the customer complaint We are committed to always create a customer friendly environment, delivering high-quality food and providing exceptional customer service We apologize for any distress that such experience may have caused our customer We will retrain all our team members, to ensure that they are in compliance with our operating rules, guidelines, and procedures We welcome an opportunity to provide service to you once again If you have any questions or need any additional information, please do not hesitate to contact me I may be reached via email at: [email protected] you.Respectfully, [redacted] ***

This correspondence is in regards to Revdex.com Complaint ID: [redacted] , and serves as a written follresponse to the customer complaint / concerns We are retraining ALL team members, to ensure that they are in compliance with our operating rules, guidelines and procedures.In addition, we've issued a full refund to our customer on the drinks over charge As a token, we've also issued the following: VIP Cards and Meal Discount Cards We extend our sincerest apologies for any distress that such experience may have caused our customer.We are committed to always create a customer friendly environment, delivering high-quality food and providing exceptional customer service We welcome an opportunity to provide service to you once again.If you have any questions or need any additional information, please do not hesitate to contact me I may be reached via email at: [redacted] @ycmgbrands.com Thank you

This correspondence is in regards to Revdex.com Complaint ID: [redacted] , and serves as a written follresponse to the customer complaint / concerns. We are retraining ALL team members, to ensure that they are in compliance with our operating rules, guidelines and procedures.In addition, we've issued a full refund to our customer on the drinks over charge. As a token, we've also issued the following: VIP Cards and Meal Discount Cards. We extend our sincerest apologies for any distress that such experience may have caused our customer.We are committed to always create a customer friendly environment, delivering high-quality food and providing exceptional customer service. We welcome an opportunity to provide service to you once again.If you have any questions or need any additional information, please do not hesitate to contact me. I may be reached via email at: [redacted] @ycmgbrands.com. Thank you

To Whom It May Be Concerned:This is correspondence is in regards to Revdex.com Complaint ID: ***, and serves as written response to the customer complaint. We are committed to always create a customer friendly environment, delivering high-quality food and providing exceptional customer
service. We apologize for any distress that such experience may have caused our customer. We will retrain all our team members, to ensure that they are in compliance with our operating rules, guidelines, and procedures. We welcome an opportunity to provide service to you once again. If you have any questions or need any additional information, please do not hesitate to contact me. I may be reached via email at: [email protected] you.Respectfully,*** ***

Complaint: ***
I am rejecting this response because:This response is completely unacceptableA generic customer service response is not appropriate for rectifying this issueWhat is the business doing about the fact that their associate purposefully overcharged for a drink and then refused to provide a refund/adjustment? How are they going to address this situation that is clearly connected regarding the fact that my brother faced the same issue at a different food court vendor in your same location

This correspondence is in regards to Revdex.com Complaint ID:? ***, and serves as a written follresponse to the customer complaint / concerns.? We are retraining ALL team members, to ensure that they are in compliance with our operating rules, guidelines and procedures.In addition, we've issued a full refund to our customer on the drinks over charge.? As a token, we've also issued the following:? VIP Cards and Meal Discount Cards.? We extend our sincerest apologies for any distress that such experience may have caused our customer.We are committed to always create a customer friendly environment, delivering high-quality food and providing exceptional customer service.? We welcome an opportunity to provide service to you once again.If you have any questions or need any additional information, please do not hesitate to contact me.? I may be reached via email at:? ***@ycmgbrands.com.? Thank you

This correspondence is in regards to Revdex.com Complaint ID:  [redacted], and serves as a written follow-up response to the customer complaint / concerns.  We are retraining ALL team members, to ensure that they are in compliance with our operating rules, guidelines and procedures.In addition, we've issued a full refund to our customer on the drinks over charge.  As a token, we've also issued the following:  2 VIP Cards and 2 Meal Discount Cards.  We extend our sincerest apologies for any distress that such experience may have caused our customer.We are committed to always create a customer friendly environment, delivering high-quality food and providing exceptional customer service.  We welcome an opportunity to provide service to you once again.If you have any questions or need any additional information, please do not hesitate to contact me.  I may be reached via email at:  [redacted]@ycmgbrands.com.  Thank you.

To Whom It May Be Concerned:This is correspondence is in regards to Revdex.com Complaint ID: [redacted], and serves as written response to the customer complaint.  We are committed to always create a customer friendly environment, delivering high-quality food and providing exceptional customer...

service.  We apologize for any distress that such experience may have caused our customer.  We will retrain all our team members, to ensure that they are in compliance with our operating rules, guidelines, and procedures.  We welcome an opportunity to provide service to you once again.  If you have any questions or need any additional information, please do not hesitate to contact me.  I may be reached via email at: [email protected]. Thank you.Respectfully,[redacted]

Complaint: [redacted]
I am rejecting this response because:This response is completely unacceptable. A generic customer service response is not appropriate for rectifying this issue. What is the business doing about the fact that their associate purposefully overcharged for a drink and then refused to provide a refund/adjustment? How are they going to address this situation that is clearly connected regarding the fact that my brother faced the same issue at a different food court vendor in your same location.