Tavares & Assoc

This letter is designated to respond to the complaint filed by [redacted] for his displeasure with the service rendered by Tavares and Associates.Tavares and Associates has done a thorough review of Mr [redacted] 's complaint and we find that Mr [redacted] 's complaint is just and with causeOur findings reveal that their are noticeable errors on Mr [redacted] 's tax returnThose errors do not reflect Mr [redacted] 's submission and disregarded some relevant information communicated by him.Mr [redacted] 's has a nontraditional way of doing business with us as pertaining to the annual tax filingHis preferred method is via email, fax, or telephonicMost if not all of his communication and documents comes from electronic communicationConsequently this communication when dealing with tax reporting can inadvertently result in errors of omission and missing of relevant informationSubsequently this situation will be used as a learning experience and training guide for how our agency can better improve and monitor our line of electronic communicationOur staff members have been informed and will be trained on this specific matterMr [redacted] complaint is warranted and he will be refunded the full amount of $USD in the payment method of his choosingShould he choose an alternative method such as having Tavares and Assoicates amended his return such service will be render at no charge and done in the capacity to rectify the previous returnTavares and Associates is willing to engage in communications and procedural steps to mitigate the current issue while looking out for the interest of all parties involvedThank you for allowing us to share this information with you and if you should have any further questions feel free to contact us at office number at [redacted] ThankSupervisor [redacted] [redacted] ,

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

This letter is designated to respond to the complaint filed by [redacted] for his displeasure with the service rendered by Tavares and Associates.Tavares and Associates has done a thorough review of Mr. [redacted]'s complaint and we find that Mr. [redacted]'s complaint is just and with cause. Our...

findings reveal that their are noticeable errors on Mr. [redacted]'s tax return. Those errors do not reflect Mr. [redacted]'s submission and disregarded some relevant information communicated by him.Mr. [redacted]'s has a nontraditional way of doing business with us as pertaining to the annual tax filing. His preferred method is via email, fax, or telephonic. Most if not all of his communication and documents comes from electronic communication. Consequently this communication when dealing with tax reporting can inadvertently result in errors of omission and missing of relevant information. Subsequently this situation will be used as a learning experience and training guide for how our agency can better improve and monitor our line of electronic communication. Our staff members have been informed and will be trained on this specific matter. Mr. [redacted] complaint is warranted and he will be refunded the full amount of $100 USD in the payment method of his choosing. Should he choose an alternative method such as having Tavares and Assoicates amended his return such service will be render at no charge and done in the capacity to rectify the previous return. Tavares and Associates is willing to engage in communications and procedural steps to mitigate the current issue while looking out for the interest of all parties involved. Thank you for allowing us to share this information with you and if you should have any further questions feel free to contact us at office number at [redacted]. ThankSupervisor [redacted],