Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) I do not recall the owner telling me that there are no refunds on secondhand merchandise2) As clearly stated, the gate exceeds 66", which I gave as the inside height of my window frameThe suggestion to bring the gate back to the store to cut it down there, as proposed, is unsatisfactory for two reasons: i) The gate must be smaller than 66", at minimum, as we originally agreed uponThe gate has wheels on the bottom, so it cannot be cut from the bottomOnly a small amount could be shaved from the topIt may not be possible to cut the gate to be smaller than 66"ii) The gate is too heavy for me to bring to the store without hiring helpI should not have to pay for transporting the gate without a guarantee that I would return with a gate that fits well inside the frameAs noted above, even after being cut, the gate may not fit3) As stated in my original complaint, I am willing to accept either a refund or a replacement gate within the dimensions originally specifiedWithout a guarantee that cutting the gate would be satisfactory, I would have to pay for transporting the gate each way, and would still have an unsatisfactory security gate In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1) I do not recall the owner telling me that there are no refunds on secondhand merchandise. 2) As clearly stated, the gate exceeds 66", which I gave as the inside height of my window frame. The suggestion to bring the gate back to the store to cut it down there, as proposed, is unsatisfactory for two reasons: i) The gate must be smaller than 66", at minimum, as we originally agreed upon. The gate has wheels on the bottom, so it cannot be cut from the bottom. Only a small amount could be shaved from the top. It may not be possible to cut the gate to be smaller than 66". ii) The gate is too heavy for me to bring to the store without hiring help. I should not have to pay for transporting the gate without a guarantee that I would return with a gate that fits well inside the frame. As noted above, even after being cut, the gate may not fit. 3) As stated in my original complaint, I am willing to accept either a refund or a replacement gate within the dimensions originally specified. Without a guarantee that cutting the gate would be satisfactory, I would have to pay for transporting the gate each way, and would still have an unsatisfactory security gate.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
we sold [redacted] a second hand window gate with exact mesurement that she requested, however been trying to get a smaller gate for her but it has been very hard to get it,we also tall her that...
we can adjust the one she has to her window size if she bring it to the store. no refund on used gates was stableshed fromt the begining.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) I do not recall the owner telling me that there are no refunds on secondhand merchandise2) As clearly stated, the gate exceeds 66", which I gave as the inside height of my window frameThe suggestion to bring the gate back to the store to cut it down there, as proposed, is unsatisfactory for two reasons: i) The gate must be smaller than 66", at minimum, as we originally agreed uponThe gate has wheels on the bottom, so it cannot be cut from the bottomOnly a small amount could be shaved from the topIt may not be possible to cut the gate to be smaller than 66"ii) The gate is too heavy for me to bring to the store without hiring helpI should not have to pay for transporting the gate without a guarantee that I would return with a gate that fits well inside the frameAs noted above, even after being cut, the gate may not fit3) As stated in my original complaint, I am willing to accept either a refund or a replacement gate within the dimensions originally specifiedWithout a guarantee that cutting the gate would be satisfactory, I would have to pay for transporting the gate each way, and would still have an unsatisfactory security gate In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1) I do not recall the owner telling me that there are no refunds on secondhand merchandise. 2) As clearly stated, the gate exceeds 66", which I gave as the inside height of my window frame. The suggestion to bring the gate back to the store to cut it down there, as proposed, is unsatisfactory for two reasons: i) The gate must be smaller than 66", at minimum, as we originally agreed upon. The gate has wheels on the bottom, so it cannot be cut from the bottom. Only a small amount could be shaved from the top. It may not be possible to cut the gate to be smaller than 66". ii) The gate is too heavy for me to bring to the store without hiring help. I should not have to pay for transporting the gate without a guarantee that I would return with a gate that fits well inside the frame. As noted above, even after being cut, the gate may not fit. 3) As stated in my original complaint, I am willing to accept either a refund or a replacement gate within the dimensions originally specified. Without a guarantee that cutting the gate would be satisfactory, I would have to pay for transporting the gate each way, and would still have an unsatisfactory security gate.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
we sold [redacted] a second hand window gate with exact mesurement that she requested, however been trying to get a smaller gate for her but it has been very hard to get it,we also tall her that...
we can adjust the one she has to her window size if she bring it to the store. no refund on used gates was stableshed fromt the begining.