Tavo's Motorcycles

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] .? The response given by Tavo's Motorcycle, owner [redacted] ***, is unsatisfactory and holds no value to the events that took place on 6-14-2017.As an additional to my primary complaint, I will addressing actions my Mr [redacted] that were either not mentioned or that require more details of the incident.? ? As previously addressed, I arrived at Mr***'s shop at approximately 4:p.m.? upon arrival, Mr [redacted] stated that the scooter was 'ready to go!'? Mr***, invited me to the garage section of his shop were the scooter was still on a RED MOTORCYCLE LIFT.? (For the sack of using supportive evidence, please view Mr***'s photo of scooter on RED Motorcycle Lift)? When I approached my scooter I immediately saw visible scratches of the left side front fender of my scooter.? I walked around to the opposite side of the scooter (right side) and noticed additional scratches that were approximately 2-inches long, which had RED paint engraved into the scrapes.I then turned my attention to Mr***, and asked what happened.? He immediately began blaming NK Towing for possibly creating the scratches.? I informed Mr [redacted] that that was not possible because I was with the NK Towing driver (***) when she brought the scooter over, and that I assisted her with strapping the bike in and also the tow lift.? Mr.? [redacted] then tried to deflect my attention to how well he cleaned and polished the scooter.? Mr [redacted] stated that there was a lot of rust on the chrome of the scooter that he polished off.? He also went on the state that the rubber grips on the scooter were not positioned correctly and that he re-positioned them for me.After, Mr***'s unwillingness to accept responsibility of damaging my scooter, and while in the presence of Mr***, I called [redacted] at NK Towing and had her explain on speaker phone how she/we strapped in the bike on the tow truck lift and if she had seen any scratches on the scooter prior to bringing to Tavo's Motorcycle, and/or after dropping it off.? (please review her statement in the attached letter)Feeling disappointed and disgust that Mr***, didn't have the integrity to accept responsibility for the damages, I told him that I just wanted to pay for my scooter and leave.? He then became verbally aggressive and stated: "No! I'm not giving you your bike until this is resolved!"? I again stated that I just wanted to pay for my scooter and began walking back to his office counter.? Contrary to Mr***'s statements in paragraph lines - 8, "He behaved? in manner that would lead you to believe he knew about the scratches all along and was looking to blame someone else for them in an effort to either avoid paying for the work performed or to try to persuade me to have the scratches repaired at my expense."? And paragraph lines 1-3,? "Mr [redacted] is simply looking for work to be performed for free and thought that he could take advantage of my kindness by trying to indicate that I was responsible for scratches on his scooter that were obviously already there and that I would waive the fee for the carburetor cleaning."? ? Payment was made to Mr [redacted] through my American Express credit card, if at any time, I wasn't willing to pay for the cost of service to clean the carburetor, I could have simply cancelled the payment due to a dispute, but as it is and current to date, I have not taken such actions.Although I initially refused to make a payment to Mr [redacted] due to him adding an extra $charge to my invoice, which he claimed were for "bolts" that he used to replace the originals, as stated in Mr***'s statement, I was told by Officer [redacted] that in order for me to have my scooter released, I would need to pay and sign the invoice(Paragraph 5, lines 1-3).In Mr***'s original quote, he gave a written estimate of $to clean the carburetor.? There was no mention of additional cost for parts, labor, ect...either by verbal communication or written on the original invoice.It should be noted that per CalAdmin Code tit16, s 3353,? states: "No work for compensation shall be commenced and no charges shall accrue without specific authorization from the customer in accordance with the following requirements.(a) Estimate for Parts and Labor.? Every dealer shall give to each customer a written estimated price for parts and labor for a specific job.(c) Additional Authorization.? Except as provided in subsection (f), the dealer shall obtain the customer's authorization before any additional work not estimated is done or parts not estimated are supplied.? This authorization shall be in written, oral, or electronic form, and shall describe the additional repairs, parts, and the total additional cost.(4) The additional repairs, parts, labor, total additional cost, and a statement that the additional repairs were authorized either orally or by fax, or by email shall be recorded on the final invoice pursuant to Section of the Business and Professions Code.? All documentation must be retained pursuant to Section of the Business and Professions Code.Mr [redacted] is in violation of the said California Code of Regulations, and I request that a complete review of the California Code of Regulations DivBureau of Automotive repair Chapter 1, Article 7, CalAdminCode tit16, s 3353, and California Code Business and Professions Code Section be reviewed by your administration upon making your decision.? As per the scratches that took place while in possession of Mr***, Mr***, stated that he "wiped down the scooter."? (Paragraph 3, line 1)? Mr***'s admission of "wiping down the scooter" brings me added concern that damages may have accord while he was "wiping down" or polishing rust off the chrome as he addressed to me, but would seem more likely that he damaged the scooter while trying to put the front wheel fender into a motorcycle caulking vice which either moved out of place when trying to dismantle the carburetor and the RED scratches on the right side of the scooter panel may have occurred when Mr [redacted] disassembled the panels and laid it on top of his RED motorcycle lift.? In closing, I have attached several photos that show the scooter was cleaned prior to taking to Tavo's Motorcycle for a carburetor cleaning, a letter for NK towing Driver [redacted] , a letter from NK Towing Claims Mgr., [redacted] ***, and also the invoices from Tavo's Motorcycle which clearly indicate the initial estimate without mention of any additional cost, and the invoice that Mr [redacted] additional cost without my consent.? ? I would also like to add that Mr [redacted] called my home an estimated times and never mentioned that there would be addition cost for screws.? ? June 14, 3:p.man outgoing call was made to Mr***June 14, 2:p.man incoming call missed called, message left on voicemail from Mr***June 14, 2:p.m an incoming call from Mr***June 14, 1:p.m an 1:p.mincoming call from Mr***June 13, 1:p.man outgoing call made to Mr***May 30, 9:a.mand incoming call from Mr***May 30, 8:a.mand outgoing call made to Mr***? As for the cost of repairs to the damages made by Mr***, I have attached a copy of the cost for paint to repair the damages.? The estimated cost to repair the damages are estimated between $and $since the scooter panels and fender would have to be removed (dismantled) and the complete parts would need to be painted over.The total cost of paint is $and the labor would cost $bringing a total of $not including the refunds for complete of the carburetor cleaning $125.00? ? Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] The response given by Tavo's Motorcycle, owner [redacted] ***, is unsatisfactory and holds no value to the events that took place on 6-14-2017.As an additional to my primary complaint, I will addressing actions my Mr [redacted] that were either not mentioned or that require more details of the incident As previously addressed, I arrived at Mr***'s shop at approximately 4:p.m upon arrival, Mr [redacted] stated that the scooter was 'ready to go!' Mr***, invited me to the garage section of his shop were the scooter was still on a RED MOTORCYCLE LIFT (For the sack of using supportive evidence, please view Mr***'s photo of scooter on RED Motorcycle Lift) When I approached my scooter I immediately saw visible scratches of the left side front fender of my scooter I walked around to the opposite side of the scooter (right side) and noticed additional scratches that were approximately 2-inches long, which had RED paint engraved into the scrapes.I then turned my attention to Mr***, and asked what happened He immediately began blaming NK Towing for possibly creating the scratches I informed Mr [redacted] that that was not possible because I was with the NK Towing driver (***) when she brought the scooter over, and that I assisted her with strapping the bike in and also the tow lift Mr [redacted] then tried to deflect my attention to how well he cleaned and polished the scooter Mr [redacted] stated that there was a lot of rust on the chrome of the scooter that he polished off He also went on the state that the rubber grips on the scooter were not positioned correctly and that he re-positioned them for me.After, Mr***'s unwillingness to accept responsibility of damaging my scooter, and while in the presence of Mr***, I called [redacted] at NK Towing and had her explain on speaker phone how she/we strapped in the bike on the tow truck lift and if she had seen any scratches on the scooter prior to bringing to Tavo's Motorcycle, and/or after dropping it off (please review her statement in the attached letter)Feeling disappointed and disgust that Mr***, didn't have the integrity to accept responsibility for the damages, I told him that I just wanted to pay for my scooter and leave He then became verbally aggressive and stated: "No! I'm not giving you your bike until this is resolved!" I again stated that I just wanted to pay for my scooter and began walking back to his office counter Contrary to Mr***'s statements in paragraph lines - 8, "He behaved in manner that would lead you to believe he knew about the scratches all along and was looking to blame someone else for them in an effort to either avoid paying for the work performed or to try to persuade me to have the scratches repaired at my expense." And paragraph lines 1-3, "Mr [redacted] is simply looking for work to be performed for free and thought that he could take advantage of my kindness by trying to indicate that I was responsible for scratches on his scooter that were obviously already there and that I would waive the fee for the carburetor cleaning." Payment was made to Mr [redacted] through my American Express credit card, if at any time, I wasn't willing to pay for the cost of service to clean the carburetor, I could have simply cancelled the payment due to a dispute, but as it is and current to date, I have not taken such actions.Although I initially refused to make a payment to Mr [redacted] due to him adding an extra $charge to my invoice, which he claimed were for "bolts" that he used to replace the originals, as stated in Mr***'s statement, I was told by Officer [redacted] that in order for me to have my scooter released, I would need to pay and sign the invoice(Paragraph 5, lines 1-3).In Mr***'s original quote, he gave a written estimate of $to clean the carburetor There was no mention of additional cost for parts, labor, ect...either by verbal communication or written on the original invoice.It should be noted that per CalAdmin Code tit16, s 3353, states: "No work for compensation shall be commenced and no charges shall accrue without specific authorization from the customer in accordance with the following requirements.(a) Estimate for Parts and Labor Every dealer shall give to each customer a written estimated price for parts and labor for a specific job.(c) Additional Authorization Except as provided in subsection (f), the dealer shall obtain the customer's authorization before any additional work not estimated is done or parts not estimated are supplied This authorization shall be in written, oral, or electronic form, and shall describe the additional repairs, parts, and the total additional cost.(4) The additional repairs, parts, labor, total additional cost, and a statement that the additional repairs were authorized either orally or by fax, or by email shall be recorded on the final invoice pursuant to Section of the Business and Professions Code All documentation must be retained pursuant to Section of the Business and Professions Code.Mr [redacted] is in violation of the said California Code of Regulations, and I request that a complete review of the California Code of Regulations DivBureau of Automotive repair Chapter 1, Article 7, CalAdminCode tit16, s 3353, and California Code Business and Professions Code Section be reviewed by your administration upon making your decisionAs per the scratches that took place while in possession of Mr***, Mr***, stated that he "wiped down the scooter." (Paragraph 3, line 1) Mr***'s admission of "wiping down the scooter" brings me added concern that damages may have accord while he was "wiping down" or polishing rust off the chrome as he addressed to me, but would seem more likely that he damaged the scooter while trying to put the front wheel fender into a motorcycle caulking vice which either moved out of place when trying to dismantle the carburetor and the RED scratches on the right side of the scooter panel may have occurred when Mr [redacted] disassembled the panels and laid it on top of his RED motorcycle liftIn closing, I have attached several photos that show the scooter was cleaned prior to taking to Tavo's Motorcycle for a carburetor cleaning, a letter for NK towing Driver [redacted] , a letter from NK Towing Claims Mgr., [redacted] ***, and also the invoices from Tavo's Motorcycle which clearly indicate the initial estimate without mention of any additional cost, and the invoice that Mr [redacted] additional cost without my consent I would also like to add that Mr [redacted] called my home an estimated times and never mentioned that there would be addition cost for screws June 14, 3:p.man outgoing call was made to Mr***June 14, 2:p.man incoming call missed called, message left on voicemail from Mr***June 14, 2:p.m an incoming call from Mr***June 14, 1:p.m an 1:p.mincoming call from Mr***June 13, 1:p.man outgoing call made to Mr***May 30, 9:a.mand incoming call from Mr***May 30, 8:a.mand outgoing call made to Mr*** As for the cost of repairs to the damages made by Mr***, I have attached a copy of the cost for paint to repair the damages The estimated cost to repair the damages are estimated between $and $since the scooter panels and fender would have to be removed (dismantled) and the complete parts would need to be painted over.The total cost of paint is $and the labor would cost $bringing a total of $not including the refunds for complete of the carburetor cleaning $ Regards, [redacted]

July 17, 2017Revdex.comAttn: [redacted] ***Viewridge Avenue, #200San Diego, CA 92123-1688Subject: 2nd and Final Response to Complaint ID # [redacted] by [redacted] Dear Ms***,I am in receipt of the message from [redacted] relating to Complaint ID # [redacted] .As I stated in my previous response, I told Mr [redacted] on more than one occasion over the phone priorto him having his scooter delivered to my shop, that the estimate to clean the carburetor would be $120plus the cost of any partsThis is the same thing that I explain to all of my customers that request acarburetor cleaningIt is apparent that Mr [redacted] is not aware of what work is involved in maintainingand cleaning a carburetor.Mr [redacted] initially refused to pay the $for the work that was performed on his scooter and thatwas the reason he called the sheriff’s to the sceneHe thought that by having the sheriff arrive, theywould compel me to release the scooter without paymentAs he found out, that was not the case.I am a well-respected, conscientious mechanic who takes great care with my clients’ motorcycles, dirt bikeand scootersI have numerous reviews stating suchI always take the time to clean and polish everymotorcycle, dirt bike or scooter that I have worked onIt is called customer serviceOnce again, I did notscratch Mr [redacted] ’s scooter and it is obvious that by cleaning the scooter the scratches were uncovered.Sincerely, [redacted] ***Owner – Tavo’s Motorcycles, LLC

The complainant [redacted] originally contacted me in approximately late May, to discuss what work would be necessary to get his scooter running based on the fact that it had been sitting for a while and would not run I explained that the scooter would require a carburetor cleaning and that as part of the cleaning I may be required to replace parts.On June 13, 2017, the complainant [redacted] , had his scooter delivered to my shop by NK Towing My shop was closed at the time he had the scooter delivered; therefore, I was not readily available to receive and inspect his scooter Mr [redacted] waited approximately 10-minutes for me to arrive It should be noted that the scooter was dusty and any scratches or defects would not have been readily visible due to that factOnce I arrived, we discussed the estimate for cleaning the carburetorI provided him with an estimate of $ I prepared the necessary paperwork for him to review and authorize the work He signed the paperwork and departed the premises.On June 14, 2017, after cleaning the carburetor and wiping down the scooter, I called Mr [redacted] to notify him that the work on his scooter was complete and the scooter was available for pick upMr [redacted] arrived at my shop at approximately 4:p.mand immediately walked straight to the location of the scooter and asked about the scratches(photos of scooter attached) He did not make any other observations other than first identifying a scratch on the front left fender and then quickly walking to the other side and pointing out a scratch on the right rear body panel He behaved in a manner that would lead you to believe he knew about the scratches all along and was looking to blame someone else for them in an effort to either avoid paying for the work performed or to try to persuade me to have the scratches repaired at my expense I told Mr [redacted] that I did not scratch the bike and that he would need to pay the invoice of $and sign the invoice prior to me releasing his scooter to himI explained to Mr [redacted] that the additional $were for bolts that I had to replace in order to clean the carburetor The scooter carburetor is manufactured in such a way to require that the factory bolts be drilled out in order to clean the carburetor Thus requiring new boltsMr [redacted] then stated that prior to paying any fees, he was going to call the tow truck driver as a witness to the fact that there were no such scratches on the scooter at the time of delivery I said that was fine; however, I would not be releasing the scooter until payment for the work had been received He then said that he would call the police in order to obtain his scooter I told him to go ahead and call the police.The police arrived at approximately 5:p.mand they informed us that this was a civil manner and that if Mr [redacted] wanted to take possession of his scooter he would need to make payment and sign the invoice Mr [redacted] paid the $via a credit card He signed the invoice so his scooter could be released.Mr [redacted] is simply looking for work to be performed for free and thought that he could take advantage of my kindness by trying to indicate that I was responsible for scratches on his scooter that were obviously already there and that I would waive the fee for the carburetor cleaning

RE: Response to Complaint (ID [redacted] )- Vespa LX Repair Issues Dear Ms [redacted] The following ci rcumstances and facts are being provided to you in regards to the above referenced complaint (ID # [redacted] dated July 28, In addition, I am providing the following attachments for cia rification: Attachment A: Text Messages between Customer/Complainant & Business Owner from 3/19/through 7/19/Attachment B: Vespa Web page Indicating Top Speed of Vespa LXAttachment C: Copy of 3/27/Paid Invoice The customer's Vespa LXwas delivered for service to ***'s Motorcycles on March 19, at 9: p.mAt that time, the customer stated that his friend had crashed the scooter and that a large amount of oil was leaking from one side of the engine and that he did not want to ride the scooter until I had an opportunity to perform the necessary repairsIt should be noted that I had repaired this same scooter on two other occasions without any complaints prior to this incidentSince the customer contacted ***'s Motorcycles after business hours, he chose to drop off the Vespa in front of the shop and leave it overnight rather than wait for business hours Upon arriving at my shop on March 20, 2014, I found that the bike was indeed leaking oilI notified the customer of this fact and he asked if the scooter could be repaired by 12:p.mthe same day, stating he was going to need it but if any parts needed to be ordered he understood that it might take longer On March 21, 2014, per my request, the customer came over to see what was going on with the scooter I showed the customer where the oil leaked into the air box and filterI also informed him that the oil was probably in the carburetor as wellI explained to him what needed to be done and showed him the play on the rear axleI also explained that a clip may have fallen off the axleHowever, upon inspection I found that the clip was actually still intactIn addition, I showed the customer a diagram of the location of the clip on the gear box On March 24, 2014, the customer informed me that he was leaving on a trip on Friday, March 28, and wanted to know if the work could get completed by that dayI explained to the customer that I was currently working on the oil leak and gear box and that I had also received the speedometer cable which he had ordered during the previous service of the Vespa (March 18, 2014) On March 26, 2014, I notified the customer that the authorized scooter repairs were completed and the Vespa was ready to be picked upThe following were the repairs and inspections discussed with the customer: • Inspection o Air box and filter were found full of oil as well as the carburetor • The carburetor, air box and filter were cleaned and re-assembled • Speedometer cable replaced • Discussed the play that I had noticed in the rear axle o Advised customer he could have gears inspected for additional charge or drive it as is (customer declined additional inspection and chose to drive the scooter to see if there were any issues.) On March 27, 2014, the customer picked up the scooterFollowing pick up of the scooter, the customer claimed the scooter would only accelerate to miles per hour (MPH) and that the revolutions per minute (RPM) seemed to be too high On March 28, 2014, the customer returned the scooter for an inspection to address the acceleration issueI inspected the carburetor and clutchAfter the work was completed, the customer returned to pick up the scooterThe Vespa was started and ran at low and high RPMs in his presence and responded normallyThe customer departed and then returned about minutes later stating that "the scooter had no power." I attempted to make the necessary adjustments on the spot according to what he claimed was happeningHe then test drove the scooter a few more times with no changeI asked that the customer leave the scooter a few more days so that I could inspect it further and find out if I could identify an issue/problemAlthough I did not identify any problems/issues, I replaced the drive belt free of charge After a couple of additional inspections and performing adjustments to the carburetor and re-inspection of the transmission and clutch, the scooter idled and accelerated normally at high and low RPM'sIn addition, I personally test drove the scooter and it accelerated past mph with no problemsI notified the customer that I had not found anything wrong with it and there was nothing else I could do to make it drive any fasterI requested that he pick up the Vespa at his earliest convenience On April17, 2014, the customer's father-in-law called me and told me he was coming over to test drive the scooterHe claimed that because the scooter belonged to him and not the customer, he knew how fast it should goI informed the customer's father-in-law that I would need to obtain consent from the original customer since he was the one that brought the scooter in for repairsI received a text message from the customer consenting to have his father-in-law test drive the scooterThe father-in-law arrived at my shop with a confrontational attitude and stated the scooter used to go 80+ MPHAfter test driving the scooter, he threatened me to "have it fixed right or else." To which I replied "You're here to test drive only and NOT to argue with me or make any other decisions on repairs and please do not threaten meAlso, please let the customer know I cannot do anything else to repair his scooter." Before the father-in-law departed, I did take the time to show him the Vespa website where it clearly states the top speed on this scooter model is only MPH (Attachment B)The father-in-law appeared to be very unhappy with that fact and left the shopA few days later I received a phone call from the customer apologizing for his father-in-law's attitude and asked what else I could do to increase the speed of the scooterI informed there was nothing else I could do since I had already taken the scooter apart a few times and was unable to identify anything out of orderAt this time, I did let the customer know that I would be happy to take the Vespa to Scooter West in San Diego, (a Vespa Dealer) if I had cause to make a trip there for any other scooterHowever, I advised him that it would be best if he were to make alternative transportation arrangements in case an opportunity did not arise in the near futureI did not hear back from the customer again until a few weeks later asking about an update on the scooterI informed him that I did not have any plans for a trip to San Diego and requested that he please arrange to pick up the scooter as soon as he could The next time I heard from the customer was in a text message on May 21, asking me to refund all my labor fees and letting me know his wife would be coming to pick it upI declined to waive the labor fees since I had not only worked on the Vespa numerous times since it was initially delivered to me on March 19, I had also installed the speedometer cable that was ordered during a prior service, provided a free drive belt, as well as free storage for daysMy typical fee for storage is $a day which would equate to $ On May 21, 2014, the customer's wife arrived after business hours to pick up the scooter On July 19, 2014, I received a text message from the customer stating he had the scooter fixed at Vespa Motorsport in San Diego and wanted me to refund my labor repair feesIn his text message he also provided pictures of the Vespa Motorsport invoices which indicated that he had the scooter towed into their shop on July 8, 2014, which was almost two months after it was picked up from me In conclusion, I dispute the customer/complainant's allegations that my repair work was negligent in any wayI went above and beyond to repair a scooter which the customer/complainant claimed could be driven up to a speed of mph which is clearly disputed on the manufacturer's websiteFurthermore, the labor charges that were incurred also included the installation of the previously ordered speedometer cableIn addition, I can only assume that the scooter had been either wrecked again or tampered with after leaving my shop on May 21, 2014, and prior to delivery to Vespa Motorsport in San Diego on July 8, Sincerely, [redacted] *** Owner Travo's Motorcycles Attachment A: Text Messages between Customer/Complainant & Business Owner from 3/19/through 7/19/ Attachment B: Vespa Webpage Indicating Top Speed of Vespa LX Attachment C: Copy of 3/27/Paid Invoice

RE: Response to Complaint (ID ***)- Vespa LX Repair Issues
Dear Ms* ***
The following ci rcumstances and facts are being provided to you in regards to the above referenced
complaint (ID #*** dated July 28, In addition, I am providing the
following attachments for
cia rification: Attachment A: Text Messages between Customer/Complainant & Business Owner from 3/19/through 7/19/Attachment B: Vespa Web page Indicating Top Speed of Vespa LXAttachment C: Copy of 3/27/Paid Invoice
The customer's Vespa LXwas delivered for service to ***'s Motorcycles on March 19, at 9:
p.mAt that time, the customer stated that his friend had crashed the scooter and that a large amount
of oil was leaking from one side of the engine and that he did not want to ride the scooter until I had an
opportunity to perform the necessary repairsIt should be noted that I had repaired this same scooter
on two other occasions without any complaints prior to this incidentSince the customer contacted
***'s Motorcycles after business hours, he chose to drop off the Vespa in front of the shop and leave it
overnight rather than wait for business hours
Upon arriving at my shop on March 20, 2014, I found that the bike was indeed leaking oilI notified the
customer of this fact and he asked if the scooter could be repaired by 12:p.mthe same day, stating
he was going to need it but if any parts needed to be ordered he understood that it might take longer
On March 21, 2014, per my request, the customer came over to see what was going on with the scooter
I showed the customer where the oil leaked into the air box and filterI also informed him that the oil
was probably in the carburetor as wellI explained to him what needed to be done and showed him the
play on the rear axleI also explained that a clip may have fallen off the axleHowever, upon inspection
I found that the clip was actually still intactIn addition, I showed the customer a diagram of the
location of the clip on the gear box
On March 24, 2014, the customer informed me that he was leaving on a trip on Friday, March 28,
and wanted to know if the work could get completed by that dayI explained to the customer that I was
currently working on the oil leak and gear box and that I had also received the speedometer cable which
he had ordered during the previous service of the Vespa (March 18, 2014)
On March 26, 2014, I notified the customer that the authorized scooter repairs were completed and the
Vespa was ready to be picked upThe following were the repairs and inspections discussed with the
customer: • Inspection o Air box and filter were found full of oil as well as the carburetor • The carburetor, air box and filter were cleaned and re-assembled • Speedometer cable replaced • Discussed the play that I had noticed in the rear axle o Advised customer he could have gears inspected for additional charge or drive it as is (customer declined additional inspection and chose to drive the scooter to see if there were any issues.)
On March 27, 2014, the customer picked up the scooterFollowing pick up of the scooter, the customer
claimed the scooter would only accelerate to miles per hour (MPH) and that the revolutions per
minute (RPM) seemed to be too high
On March 28, 2014, the customer returned the scooter for an inspection to address the acceleration
issueI inspected the carburetor and clutchAfter the work was completed, the customer returned to
pick up the scooterThe Vespa was started and ran at low and high RPMs in his presence and
responded normallyThe customer departed and then returned about minutes later stating that "the
scooter had no power." I attempted to make the necessary adjustments on the spot according to what
he claimed was happeningHe then test drove the scooter a few more times with no changeI asked
that the customer leave the scooter a few more days so that I could inspect it further and find out if I
could identify an issue/problemAlthough I did not identify any problems/issues, I replaced the drive
belt free of charge
After a couple of additional inspections and performing adjustments to the carburetor and re-inspection
of the transmission and clutch, the scooter idled and accelerated normally at high and low RPM'sIn
addition, I personally test drove the scooter and it accelerated past mph with no problemsI notified
the customer that I had not found anything wrong with it and there was nothing else I could do to make
it drive any fasterI requested that he pick up the Vespa at his earliest convenience
On April17, 2014, the customer's father-in-law called me and told me he was coming over to test drive
the scooterHe claimed that because the scooter belonged to him and not the customer, he knew how
fast it should goI informed the customer's father-in-law that I would need to obtain consent from the
original customer since he was the one that brought the scooter in for repairsI received a text message
from the customer consenting to have his father-in-law test drive the scooterThe father-in-law arrived
at my shop with a confrontational attitude and stated the scooter used to go 80+ MPHAfter test
driving the scooter, he threatened me to "have it fixed right or else." To which I replied "You're here to
test drive only and NOT to argue with me or make any other decisions on repairs and please do not
threaten meAlso, please let the customer know I cannot do anything else to repair his scooter."
Before the father-in-law departed, I did take the time to show him the Vespa website where it clearly
states the top speed on this scooter model is only MPH (Attachment B)The father-in-law appeared
to be very unhappy with that fact and left the shopA few days later I received a phone call from the
customer apologizing for his father-in-law's attitude and asked what else I could do to increase the
speed of the scooterI informed there was nothing else I could do since I had already taken the scooter
apart a few times and was unable to identify anything out of orderAt this time, I did let the customer
know that I would be happy to take the Vespa to Scooter West in San Diego, (a Vespa Dealer) if I had
cause to make a trip there for any other scooterHowever, I advised him that it would be best if he
were to make alternative transportation arrangements in case an opportunity did not arise in the near
futureI did not hear back from the customer again until a few weeks later asking about an update on
the scooterI informed him that I did not have any plans for a trip to San Diego and requested that he
please arrange to pick up the scooter as soon as he could
The next time I heard from the customer was in a text message on May 21, asking me to refund all
my labor fees and letting me know his wife would be coming to pick it upI declined to waive the labor
fees since I had not only worked on the Vespa numerous times since it was initially delivered to me on
March 19, I had also installed the speedometer cable that was ordered during a prior service, provided a
free drive belt, as well as free storage for daysMy typical fee for storage is $a day which would
equate to $
On May 21, 2014, the customer's wife arrived after business hours to pick up the scooter
On July 19, 2014, I received a text message from the customer stating he had the scooter fixed at Vespa
Motorsport in San Diego and wanted me to refund my labor repair feesIn his text message he also
provided pictures of the Vespa Motorsport invoices which indicated that he had the scooter towed into
their shop on July 8, 2014, which was almost two months after it was picked up from me
In conclusion, I dispute the customer/complainant's allegations that my repair work was negligent in any
wayI went above and beyond to repair a scooter which the customer/complainant claimed could be
driven up to a speed of mph which is clearly disputed on the manufacturer's websiteFurthermore,
the labor charges that were incurred also included the installation of the previously ordered
speedometer cableIn addition, I can only assume that the scooter had been either wrecked again or
tampered with after leaving my shop on May 21, 2014, and prior to delivery to Vespa Motorsport in San
Diego on July 8,
Sincerely,
*** ** *** Owner
Travo's Motorcycles
Attachment A: Text Messages between Customer/Complainant & Business Owner from 3/19/through 7/19/
Attachment B: Vespa Webpage Indicating Top Speed of Vespa LX
Attachment C: Copy of 3/27/Paid Invoice

Revdex.com
Attn: lnna ***
Viewridge Avenue, #
San Diego, CA 92123-
RE: Response to Complaint (ID ***)- Vespa LX Repair Issues
Dear Ms***:
This letter is my second and final response to the above referenced complaintI have cleaned and
rebuilt many carburetors and have had many happy customers before and after the Vespa was serviced
at my shopI stand by my position that something happened to the scooter after it left my shopI
believe the complainant and his father-in-law are upset because I easily proved that the Vespa never
had the ability to be driven at a speed of miles per hour (MPH)
The unfortunate reality of this situation is the fact that the father-in-law of this customer had a similar
business to mine and was unable to stay in business due to his unethical behaviorThey are simply
attempting to damage the reputation of my growing and successful businessIt is a well-known fact
that the shops the complainant's father-in-law operated went out of businessHis "Motorcycle Repair
Shop" on Emerald and his GT Body Shop were both located in Vista not far from my businessHis first
business failed because he had an undocumented immigrant working as a mechanic that resulted in
deportationThe second business failed for not paying rent and having numerous customer complaints
In fact, several previous customers of the father-in-law stopped into my shop asking where he had
moved to because he vacated the premises and still had their vehicles!
Once again, I dispute the customer/complainant's allegations that my repair work was negligent in any
wayHowever, I will agree to a partial refund of the carburetor cleaning portion of the bill only if the
complainant agrees to pay the storage fees of the Vespa for the days it remained at my shop after I
had notified him that the repairs were complete and I would not be performing any further service upon
the scooterI also feel compelled to point out that the complainant admits that the scooter still does
not reach a speed of MPH even after it was "serviced" by a Vespa shop
Sincerely,
*** ** ***,Owner
***'s Motorcycles

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The response given by Tavo's Motorcycle, owner *** ***, is unsatisfactory and holds no value to the events that took place on 6-14-2017.As an additional to my primary complaint, I will addressing actions my Mr*** that were either not mentioned or that require more details of the incident. As previously addressed, I arrived at Mr***'s shop at approximately 4:p.m. upon arrival, Mr*** stated that the scooter was 'ready to go!' Mr***, invited me to the garage section of his shop were the scooter was still on a RED MOTORCYCLE LIFT. (For the sack of using supportive evidence, please view Mr***'s photo of scooter on RED Motorcycle Lift) When I approached my scooter I immediately saw visible scratches of the left side front fender of my scooter. I walked around to the opposite side of the scooter (right side) and noticed additional scratches that were approximately 2-inches long, which had RED paint engraved into the scrapes.I then turned my attention to Mr***, and asked what happened. He immediately began blaming NK Towing for possibly creating the scratches. I informed Mr*** that that was not possible because I was with the NK Towing driver (***) when she brought the scooter over, and that I assisted her with strapping the bike in and also the tow lift. Mr. *** then tried to deflect my attention to how well he cleaned and polished the scooter. Mr*** stated that there was a lot of rust on the chrome of the scooter that he polished off. He also went on the state that the rubber grips on the scooter were not positioned correctly and that he re-positioned them for me.After, Mr***'s unwillingness to accept responsibility of damaging my scooter, and while in the presence of Mr***, I called *** at NK Towing and had her explain on speaker phone how she/we strapped in the bike on the tow truck lift and if she had seen any scratches on the scooter prior to bringing to Tavo's Motorcycle, and/or after dropping it off. (please review her statement in the attached letter)Feeling disappointed and disgust that Mr***, didn't have the integrity to accept responsibility for the damages, I told him that I just wanted to pay for my scooter and leave. He then became verbally aggressive and stated: "No! I'm not giving you your bike until this is resolved!" I again stated that I just wanted to pay for my scooter and began walking back to his office counter. Contrary to Mr***'s statements in paragraph lines - 8, "He behaved in manner that would lead you to believe he knew about the scratches all along and was looking to blame someone else for them in an effort to either avoid paying for the work performed or to try to persuade me to have the scratches repaired at my expense." And paragraph lines 1-3, "Mr*** is simply looking for work to be performed for free and thought that he could take advantage of my kindness by trying to indicate that I was responsible for scratches on his scooter that were obviously already there and that I would waive the fee for the carburetor cleaning." Payment was made to Mr*** through my American Express credit card, if at any time, I wasn't willing to pay for the cost of service to clean the carburetor, I could have simply cancelled the payment due to a dispute, but as it is and current to date, I have not taken such actions.Although I initially refused to make a payment to Mr*** due to him adding an extra $charge to my invoice, which he claimed were for "bolts" that he used to replace the originals, as stated in Mr***'s statement, I was told by Officer *** that in order for me to have my scooter released, I would need to pay and sign the invoice(Paragraph 5, lines 1-3).In Mr***'s original quote, he gave a written estimate of $to clean the carburetor. There was no mention of additional cost for parts, labor, ect...either by verbal communication or written on the original invoice.It should be noted that per CalAdmin Code tit16, s 3353, states: "No work for compensation shall be commenced and no charges shall accrue without specific authorization from the customer in accordance with the following requirements.(a) Estimate for Parts and Labor. Every dealer shall give to each customer a written estimated price for parts and labor for a specific job.(c) Additional Authorization. Except as provided in subsection (f), the dealer shall obtain the customer's authorization before any additional work not estimated is done or parts not estimated are supplied. This authorization shall be in written, oral, or electronic form, and shall describe the additional repairs, parts, and the total additional cost.(4) The additional repairs, parts, labor, total additional cost, and a statement that the additional repairs were authorized either orally or by fax, or by email shall be recorded on the final invoice pursuant to Section of the Business and Professions Code. All documentation must be retained pursuant to Section of the Business and Professions Code.Mr*** is in violation of the said California Code of Regulations, and I request that a complete review of the California Code of Regulations DivBureau of Automotive repair Chapter 1, Article 7, CalAdminCode tit16, s 3353, and California Code Business and Professions Code Section be reviewed by your administration upon making your decision. As per the scratches that took place while in possession of Mr***, Mr***, stated that he "wiped down the scooter." (Paragraph 3, line 1) Mr***'s admission of "wiping down the scooter" brings me added concern that damages may have accord while he was "wiping down" or polishing rust off the chrome as he addressed to me, but would seem more likely that he damaged the scooter while trying to put the front wheel fender into a motorcycle caulking vice which either moved out of place when trying to dismantle the carburetor and the RED scratches on the right side of the scooter panel may have occurred when Mr*** disassembled the panels and laid it on top of his RED motorcycle lift. In closing, I have attached several photos that show the scooter was cleaned prior to taking to Tavo's Motorcycle for a carburetor cleaning, a letter for NK towing Driver *** ***, a letter from NK Towing Claims Mgr., *** ***, and also the invoices from Tavo's Motorcycle which clearly indicate the initial estimate without mention of any additional cost, and the invoice that Mr*** additional cost without my consent. I would also like to add that Mr*** called my home an estimated times and never mentioned that there would be addition cost for screws. June 14, 3:p.man outgoing call was made to Mr***June 14, 2:p.man incoming call missed called, message left on voicemail from Mr***June 14, 2:p.m an incoming call from Mr***June 14, 1:p.m an 1:p.mincoming call from Mr***June 13, 1:p.man outgoing call made to Mr***May 30, 9:a.mand incoming call from Mr***May 30, 8:a.mand outgoing call made to Mr*** As for the cost of repairs to the damages made by Mr***, I have attached a copy of the cost for paint to repair the damages. The estimated cost to repair the damages are estimated between $and $since the scooter panels and fender would have to be removed (dismantled) and the complete parts would need to be painted over.The total cost of paint is $and the labor would cost $bringing a total of $not including the refunds for complete of the carburetor cleaning $125.00
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***. The response given by Tavo's Motorcycle, owner *** ***, is unsatisfactory and holds no value to the events that took place on 6-14-2017.As an additional to my primary complaint, I will addressing actions my Mr*** that were either not mentioned or that require more details of the incident. As previously addressed, I arrived at Mr***'s shop at approximately 4:p.m. upon arrival, Mr*** stated that the scooter was 'ready to go!' Mr***, invited me to the garage section of his shop were the scooter was still on a RED MOTORCYCLE LIFT. (For the sack of using supportive evidence, please view Mr***'s photo of scooter on RED Motorcycle Lift) When I approached my scooter I immediately saw visible scratches of the left side front fender of my scooter. I walked around to the opposite side of the scooter (right side) and noticed additional scratches that were approximately 2-inches long, which had RED paint engraved into the scrapes.I then turned my attention to Mr***, and asked what happened. He immediately began blaming NK Towing for possibly creating the scratches. I informed Mr*** that that was not possible because I was with the NK Towing driver (***) when she brought the scooter over, and that I assisted her with strapping the bike in and also the tow lift. Mr. *** then tried to deflect my attention to how well he cleaned and polished the scooter. Mr*** stated that there was a lot of rust on the chrome of the scooter that he polished off. He also went on the state that the rubber grips on the scooter were not positioned correctly and that he re-positioned them for me.After, Mr***'s unwillingness to accept responsibility of damaging my scooter, and while in the presence of Mr***, I called *** at NK Towing and had her explain on speaker phone how she/we strapped in the bike on the tow truck lift and if she had seen any scratches on the scooter prior to bringing to Tavo's Motorcycle, and/or after dropping it off. (please review her statement in the attached letter)Feeling disappointed and disgust that Mr***, didn't have the integrity to accept responsibility for the damages, I told him that I just wanted to pay for my scooter and leave. He then became verbally aggressive and stated: "No! I'm not giving you your bike until this is resolved!" I again stated that I just wanted to pay for my scooter and began walking back to his office counter. Contrary to Mr***'s statements in paragraph lines - 8, "He behaved in manner that would lead you to believe he knew about the scratches all along and was looking to blame someone else for them in an effort to either avoid paying for the work performed or to try to persuade me to have the scratches repaired at my expense." And paragraph lines 1-3, "Mr*** is simply looking for work to be performed for free and thought that he could take advantage of my kindness by trying to indicate that I was responsible for scratches on his scooter that were obviously already there and that I would waive the fee for the carburetor cleaning." Payment was made to Mr*** through my American Express credit card, if at any time, I wasn't willing to pay for the cost of service to clean the carburetor, I could have simply cancelled the payment due to a dispute, but as it is and current to date, I have not taken such actions.Although I initially refused to make a payment to Mr*** due to him adding an extra $charge to my invoice, which he claimed were for "bolts" that he used to replace the originals, as stated in Mr***'s statement, I was told by Officer *** that in order for me to have my scooter released, I would need to pay and sign the invoice(Paragraph 5, lines 1-3).In Mr***'s original quote, he gave a written estimate of $to clean the carburetor. There was no mention of additional cost for parts, labor, ect...either by verbal communication or written on the original invoice.It should be noted that per CalAdmin Code tit16, s 3353, states: "No work for compensation shall be commenced and no charges shall accrue without specific authorization from the customer in accordance with the following requirements.(a) Estimate for Parts and Labor. Every dealer shall give to each customer a written estimated price for parts and labor for a specific job.(c) Additional Authorization. Except as provided in subsection (f), the dealer shall obtain the customer's authorization before any additional work not estimated is done or parts not estimated are supplied. This authorization shall be in written, oral, or electronic form, and shall describe the additional repairs, parts, and the total additional cost.(4) The additional repairs, parts, labor, total additional cost, and a statement that the additional repairs were authorized either orally or by fax, or by email shall be recorded on the final invoice pursuant to Section of the Business and Professions Code. All documentation must be retained pursuant to Section of the Business and Professions Code.Mr*** is in violation of the said California Code of Regulations, and I request that a complete review of the California Code of Regulations DivBureau of Automotive repair Chapter 1, Article 7, CalAdminCode tit16, s 3353, and California Code Business and Professions Code Section be reviewed by your administration upon making your decision. As per the scratches that took place while in possession of Mr***, Mr***, stated that he "wiped down the scooter." (Paragraph 3, line 1) Mr***'s admission of "wiping down the scooter" brings me added concern that damages may have accord while he was "wiping down" or polishing rust off the chrome as he addressed to me, but would seem more likely that he damaged the scooter while trying to put the front wheel fender into a motorcycle caulking vice which either moved out of place when trying to dismantle the carburetor and the RED scratches on the right side of the scooter panel may have occurred when Mr*** disassembled the panels and laid it on top of his RED motorcycle lift. In closing, I have attached several photos that show the scooter was cleaned prior to taking to Tavo's Motorcycle for a carburetor cleaning, a letter for NK towing Driver *** ***, a letter from NK Towing Claims Mgr., *** ***, and also the invoices from Tavo's Motorcycle which clearly indicate the initial estimate without mention of any additional cost, and the invoice that Mr*** additional cost without my consent. I would also like to add that Mr*** called my home an estimated times and never mentioned that there would be addition cost for screws. June 14, 3:p.man outgoing call was made to Mr***June 14, 2:p.man incoming call missed called, message left on voicemail from Mr***June 14, 2:p.m an incoming call from Mr***June 14, 1:p.m an 1:p.mincoming call from Mr***June 13, 1:p.man outgoing call made to Mr***May 30, 9:a.mand incoming call from Mr***May 30, 8:a.mand outgoing call made to Mr*** As for the cost of repairs to the damages made by Mr***, I have attached a copy of the cost for paint to repair the damages. The estimated cost to repair the damages are estimated between $and $since the scooter panels and fender would have to be removed (dismantled) and the complete parts would need to be painted over.The total cost of paint is $and the labor would cost $bringing a total of $not including the refunds for complete of the carburetor cleaning $125.00 Regards,*** ***

The complainant *** *** originally contacted me in approximately late May, to discuss what work would be necessary to get his scooter running based on the fact that it had been sitting for a while and would not run. I explained that the scooter would require a carburetor cleaning
and that as part of the cleaning I may be required to replace parts.On June 13, 2017, the complainant *** ***, had his scooter delivered to my shop by NK Towing. My shop was closed at the time he had the scooter delivered; therefore, I was not readily available to receive and inspect his scooter. Mr*** waited approximately 10-minutes for me to arrive. It should be noted that the scooter was dusty and any scratches or defects would not have been readily visible due to that factOnce I arrived, we discussed the estimate for cleaning the carburetorI provided him with an estimate of $120. I prepared the necessary paperwork for him to review and authorize the work. He signed the paperwork and departed the premises.On June 14, 2017, after cleaning the carburetor and wiping down the scooter, I called Mr*** to notify him that the work on his scooter was complete and the scooter was available for pick upMr*** arrived at my shop at approximately 4:p.mand immediately walked straight to the location of the scooter and asked about the scratches(photos of scooter attached) He did not make any other observations other than first identifying a scratch on the front left fender and then quickly walking to the other side and pointing out a scratch on the right rear body panel. He behaved in a manner that would lead you to believe he knew about the scratches all along and was looking to blame someone else for them in an effort to either avoid paying for the work performed or to try to persuade me to have the scratches repaired at my expense. I told Mr*** that I did not scratch the bike and that he would need to pay the invoice of $and sign the invoice prior to me releasing his scooter to himI explained to Mr*** that the additional $were for bolts that I had to replace in order to clean the carburetor. The scooter carburetor is manufactured in such a way to require that the factory bolts be drilled out in order to clean the carburetor. Thus requiring new boltsMr*** then stated that prior to paying any fees, he was going to call the tow truck driver as a witness to the fact that there were no such scratches on the scooter at the time of delivery. I said that was fine; however, I would not be releasing the scooter until payment for the work had been received. He then said that he would call the police in order to obtain his scooter. I told him to go ahead and call the police.The police arrived at approximately 5:p.mand they informed us that this was a civil manner and that if Mr*** wanted to take possession of his scooter he would need to make payment and sign the invoice. Mr*** paid the $via a credit card. He signed the invoice so his scooter could be released.Mr*** is simply looking for work to be performed for free and thought that he could take advantage of my kindness by trying to indicate that I was responsible for scratches on his scooter that were obviously already there and that I would waive the fee for the carburetor cleaning

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***. The response given by Tavo's Motorcycle, owner *** ***, is unsatisfactory and holds no value to the events that took place on 6-14-2017.As an additional to my primary complaint, I will addressing actions my Mr*** that were either not mentioned or that require more details of the incident. As previously addressed, I arrived at Mr***'s shop at approximately 4:p.m. upon arrival, Mr*** stated that the scooter was 'ready to go!' Mr***, invited me to the garage section of his shop were the scooter was still on a RED MOTORCYCLE LIFT. (For the sack of using supportive evidence, please view Mr***'s photo of scooter on RED Motorcycle Lift) When I approached my scooter I immediately saw visible scratches of the left side front fender of my scooter. I walked around to the opposite side of the scooter (right side) and noticed additional scratches that were approximately 2-inches long, which had RED paint engraved into the scrapes.I then turned my attention to Mr***, and asked what happened. He immediately began blaming NK Towing for possibly creating the scratches. I informed Mr*** that that was not possible because I was with the NK Towing driver (***) when she brought the scooter over, and that I assisted her with strapping the bike in and also the tow lift. Mr. *** then tried to deflect my attention to how well he cleaned and polished the scooter. Mr*** stated that there was a lot of rust on the chrome of the scooter that he polished off. He also went on the state that the rubber grips on the scooter were not positioned correctly and that he re-positioned them for me.After, Mr***'s unwillingness to accept responsibility of damaging my scooter, and while in the presence of Mr***, I called *** at NK Towing and had her explain on speaker phone how she/we strapped in the bike on the tow truck lift and if she had seen any scratches on the scooter prior to bringing to Tavo's Motorcycle, and/or after dropping it off. (please review her statement in the attached letter)Feeling disappointed and disgust that Mr***, didn't have the integrity to accept responsibility for the damages, I told him that I just wanted to pay for my scooter and leave. He then became verbally aggressive and stated: "No! I'm not giving you your bike until this is resolved!" I again stated that I just wanted to pay for my scooter and began walking back to his office counter. Contrary to Mr***'s statements in paragraph lines - 8, "He behaved in manner that would lead you to believe he knew about the scratches all along and was looking to blame someone else for them in an effort to either avoid paying for the work performed or to try to persuade me to have the scratches repaired at my expense." And paragraph lines 1-3, "Mr*** is simply looking for work to be performed for free and thought that he could take advantage of my kindness by trying to indicate that I was responsible for scratches on his scooter that were obviously already there and that I would waive the fee for the carburetor cleaning." Payment was made to Mr*** through my American Express credit card, if at any time, I wasn't willing to pay for the cost of service to clean the carburetor, I could have simply cancelled the payment due to a dispute, but as it is and current to date, I have not taken such actions.Although I initially refused to make a payment to Mr*** due to him adding an extra $charge to my invoice, which he claimed were for "bolts" that he used to replace the originals, as stated in Mr***'s statement, I was told by Officer *** that in order for me to have my scooter released, I would need to pay and sign the invoice(Paragraph 5, lines 1-3).In Mr***'s original quote, he gave a written estimate of $to clean the carburetor. There was no mention of additional cost for parts, labor, ect...either by verbal communication or written on the original invoice.It should be noted that per CalAdmin Code tit16, s 3353, states: "No work for compensation shall be commenced and no charges shall accrue without specific authorization from the customer in accordance with the following requirements.(a) Estimate for Parts and Labor. Every dealer shall give to each customer a written estimated price for parts and labor for a specific job.(c) Additional Authorization. Except as provided in subsection (f), the dealer shall obtain the customer's authorization before any additional work not estimated is done or parts not estimated are supplied. This authorization shall be in written, oral, or electronic form, and shall describe the additional repairs, parts, and the total additional cost.(4) The additional repairs, parts, labor, total additional cost, and a statement that the additional repairs were authorized either orally or by fax, or by email shall be recorded on the final invoice pursuant to Section of the Business and Professions Code. All documentation must be retained pursuant to Section of the Business and Professions Code.Mr*** is in violation of the said California Code of Regulations, and I request that a complete review of the California Code of Regulations DivBureau of Automotive repair Chapter 1, Article 7, CalAdminCode tit16, s 3353, and California Code Business and Professions Code Section be reviewed by your administration upon making your decision. As per the scratches that took place while in possession of Mr***, Mr***, stated that he "wiped down the scooter." (Paragraph 3, line 1) Mr***'s admission of "wiping down the scooter" brings me added concern that damages may have accord while he was "wiping down" or polishing rust off the chrome as he addressed to me, but would seem more likely that he damaged the scooter while trying to put the front wheel fender into a motorcycle caulking vice which either moved out of place when trying to dismantle the carburetor and the RED scratches on the right side of the scooter panel may have occurred when Mr*** disassembled the panels and laid it on top of his RED motorcycle lift. In closing, I have attached several photos that show the scooter was cleaned prior to taking to Tavo's Motorcycle for a carburetor cleaning, a letter for NK towing Driver *** ***, a letter from NK Towing Claims Mgr., *** ***, and also the invoices from Tavo's Motorcycle which clearly indicate the initial estimate without mention of any additional cost, and the invoice that Mr*** additional cost without my consent. I would also like to add that Mr*** called my home an estimated times and never mentioned that there would be addition cost for screws. June 14, 3:p.man outgoing call was made to Mr***June 14, 2:p.man incoming call missed called, message left on voicemail from Mr***June 14, 2:p.m an incoming call from Mr***June 14, 1:p.m an 1:p.mincoming call from Mr***June 13, 1:p.man outgoing call made to Mr***May 30, 9:a.mand incoming call from Mr***May 30, 8:a.mand outgoing call made to Mr*** As for the cost of repairs to the damages made by Mr***, I have attached a copy of the cost for paint to repair the damages. The estimated cost to repair the damages are estimated between $and $since the scooter panels and fender would have to be removed (dismantled) and the complete parts would need to be painted over.The total cost of paint is $and the labor would cost $bringing a total of $not including the refunds for complete of the carburetor cleaning $125.00 Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The response given by Tavo's Motorcycle, owner *** ***, is unsatisfactory and holds no value to the events that took place on 6-14-2017.As an additional to my primary complaint, I will addressing actions my Mr*** that were either not mentioned or that require more details of the incident. As previously addressed, I arrived at Mr***'s shop at approximately 4:p.m. upon arrival, Mr*** stated that the scooter was 'ready to go!' Mr***, invited me to the garage section of his shop were the scooter was still on a RED MOTORCYCLE LIFT. (For the sack of using supportive evidence, please view Mr***'s photo of scooter on RED Motorcycle Lift) When I approached my scooter I immediately saw visible scratches of the left side front fender of my scooter. I walked around to the opposite side of the scooter (right side) and noticed additional scratches that were approximately 2-inches long, which had RED paint engraved into the scrapes.I then turned my attention to Mr***, and asked what happened. He immediately began blaming NK Towing for possibly creating the scratches. I informed Mr*** that that was not possible because I was with the NK Towing driver (***) when she brought the scooter over, and that I assisted her with strapping the bike in and also the tow lift. Mr. *** then tried to deflect my attention to how well he cleaned and polished the scooter. Mr*** stated that there was a lot of rust on the chrome of the scooter that he polished off. He also went on the state that the rubber grips on the scooter were not positioned correctly and that he re-positioned them for me.After, Mr***'s unwillingness to accept responsibility of damaging my scooter, and while in the presence of Mr***, I called *** at NK Towing and had her explain on speaker phone how she/we strapped in the bike on the tow truck lift and if she had seen any scratches on the scooter prior to bringing to Tavo's Motorcycle, and/or after dropping it off. (please review her statement in the attached letter)Feeling disappointed and disgust that Mr***, didn't have the integrity to accept responsibility for the damages, I told him that I just wanted to pay for my scooter and leave. He then became verbally aggressive and stated: "No! I'm not giving you your bike until this is resolved!" I again stated that I just wanted to pay for my scooter and began walking back to his office counter. Contrary to Mr***'s statements in paragraph lines - 8, "He behaved in manner that would lead you to believe he knew about the scratches all along and was looking to blame someone else for them in an effort to either avoid paying for the work performed or to try to persuade me to have the scratches repaired at my expense." And paragraph lines 1-3, "Mr*** is simply looking for work to be performed for free and thought that he could take advantage of my kindness by trying to indicate that I was responsible for scratches on his scooter that were obviously already there and that I would waive the fee for the carburetor cleaning." Payment was made to Mr*** through my American Express credit card, if at any time, I wasn't willing to pay for the cost of service to clean the carburetor, I could have simply cancelled the payment due to a dispute, but as it is and current to date, I have not taken such actions.Although I initially refused to make a payment to Mr*** due to him adding an extra $charge to my invoice, which he claimed were for "bolts" that he used to replace the originals, as stated in Mr***'s statement, I was told by Officer *** that in order for me to have my scooter released, I would need to pay and sign the invoice(Paragraph 5, lines 1-3).In Mr***'s original quote, he gave a written estimate of $to clean the carburetor. There was no mention of additional cost for parts, labor, ect...either by verbal communication or written on the original invoice.It should be noted that per CalAdmin Code tit16, s 3353, states: "No work for compensation shall be commenced and no charges shall accrue without specific authorization from the customer in accordance with the following requirements.(a) Estimate for Parts and Labor. Every dealer shall give to each customer a written estimated price for parts and labor for a specific job.(c) Additional Authorization. Except as provided in subsection (f), the dealer shall obtain the customer's authorization before any additional work not estimated is done or parts not estimated are supplied. This authorization shall be in written, oral, or electronic form, and shall describe the additional repairs, parts, and the total additional cost.(4) The additional repairs, parts, labor, total additional cost, and a statement that the additional repairs were authorized either orally or by fax, or by email shall be recorded on the final invoice pursuant to Section of the Business and Professions Code. All documentation must be retained pursuant to Section of the Business and Professions Code.Mr*** is in violation of the said California Code of Regulations, and I request that a complete review of the California Code of Regulations DivBureau of Automotive repair Chapter 1, Article 7, CalAdminCode tit16, s 3353, and California Code Business and Professions Code Section be reviewed by your administration upon making your decision. As per the scratches that took place while in possession of Mr***, Mr***, stated that he "wiped down the scooter." (Paragraph 3, line 1) Mr***'s admission of "wiping down the scooter" brings me added concern that damages may have accord while he was "wiping down" or polishing rust off the chrome as he addressed to me, but would seem more likely that he damaged the scooter while trying to put the front wheel fender into a motorcycle caulking vice which either moved out of place when trying to dismantle the carburetor and the RED scratches on the right side of the scooter panel may have occurred when Mr*** disassembled the panels and laid it on top of his RED motorcycle lift. In closing, I have attached several photos that show the scooter was cleaned prior to taking to Tavo's Motorcycle for a carburetor cleaning, a letter for NK towing Driver *** ***, a letter from NK Towing Claims Mgr., *** ***, and also the invoices from Tavo's Motorcycle which clearly indicate the initial estimate without mention of any additional cost, and the invoice that Mr*** additional cost without my consent. I would also like to add that Mr*** called my home an estimated times and never mentioned that there would be addition cost for screws. June 14, 3:p.man outgoing call was made to Mr***June 14, 2:p.man incoming call missed called, message left on voicemail from Mr***June 14, 2:p.m an incoming call from Mr***June 14, 1:p.m an 1:p.mincoming call from Mr***June 13, 1:p.man outgoing call made to Mr***May 30, 9:a.mand incoming call from Mr***May 30, 8:a.mand outgoing call made to Mr*** As for the cost of repairs to the damages made by Mr***, I have attached a copy of the cost for paint to repair the damages. The estimated cost to repair the damages are estimated between $and $since the scooter panels and fender would have to be removed (dismantled) and the complete parts would need to be painted over.The total cost of paint is $and the labor would cost $bringing a total of $not including the refunds for complete of the carburetor cleaning $125.00
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I need a refund, the Vespa is now in perfect working order and runs great***'s Motorcycles was incapable of fixing the Vespa therefore I am not responsible for payingVespa Motorsports spotted the issue right away and after the $diagnostics fee it only ran me about $30-$*** is obviously not qualified to work on my Vespa and should not have accepted itThe Vespa barely rolled uphill when I left ***'s shop hit about 15-20mph on flat ground running incredibly unhealthy and topped out at about downhillIt was unusable and wouldn't last in the shape it was according to the mechanic at Vespa MotorsportsThe Carbuetator was put back together wrongI didn't have money to take it to another shop after leaving ***s, I spent all my money at his shop already so had to save to take it to Vespa MotorsportsThe Vespa was not touched by anyone from the time it left ***s until the time it was taken to Vespa Motorsports where the mechanic fixed ***'s errors (the Vespa runs perfect now, gets up to 59mph with ease going up hill and goes over 70mph+ On just a slight downhill) the mechanic at Vespa Motorsports said the previous mechanic (***) did not put the Carbuetator together correctlyI should not be responsible for the bill
Regards,
*** ***

The complainant *** *** originally contacted me in approximately late May, to discuss what work would be necessary to get his scooter running based on the fact that it had been sitting for a while and would not run. I explained that the scooter would require a carburetor cleaning
and that as part of the cleaning I may be required to replace parts.On June 13, 2017, the complainant *** ***, had his scooter delivered to my shop by NK Towing. My shop was closed at the time he had the scooter delivered; therefore, I was not readily available to receive and inspect his scooter. Mr*** waited approximately 10-minutes for me to arrive. It should be noted that the scooter was dusty and any scratches or defects would not have been readily visible due to that factOnce I arrived, we discussed the estimate for cleaning the carburetorI provided him with an estimate of $120. I prepared the necessary paperwork for him to review and authorize the work. He signed the paperwork and departed the premises.On June 14, 2017, after cleaning the carburetor and wiping down the scooter, I called Mr*** to notify him that the work on his scooter was complete and the scooter was available for pick upMr*** arrived at my shop at approximately 4:p.mand immediately walked straight to the location of the scooter and asked about the scratches(photos of scooter attached) He did not make any other observations other than first identifying a scratch on the front left fender and then quickly walking to the other side and pointing out a scratch on the right rear body panel. He behaved in a manner that would lead you to believe he knew about the scratches all along and was looking to blame someone else for them in an effort to either avoid paying for the work performed or to try to persuade me to have the scratches repaired at my expense. I told Mr*** that I did not scratch the bike and that he would need to pay the invoice of $and sign the invoice prior to me releasing his scooter to himI explained to Mr*** that the additional $were for bolts that I had to replace in order to clean the carburetor. The scooter carburetor is manufactured in such a way to require that the factory bolts be drilled out in order to clean the carburetor. Thus requiring new boltsMr*** then stated that prior to paying any fees, he was going to call the tow truck driver as a witness to the fact that there were no such scratches on the scooter at the time of delivery. I said that was fine; however, I would not be releasing the scooter until payment for the work had been received. He then said that he would call the police in order to obtain his scooter. I told him to go ahead and call the police.The police arrived at approximately 5:p.mand they informed us that this was a civil manner and that if Mr*** wanted to take possession of his scooter he would need to make payment and sign the invoice. Mr*** paid the $via a credit card. He signed the invoice so his scooter could be released.Mr*** is simply looking for work to be performed for free and thought that he could take advantage of my kindness by trying to indicate that I was responsible for scratches on his scooter that were obviously already there and that I would waive the fee for the carburetor cleaning.