Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] that’s not true what she said that he spoke with my son before they are trying to wash their hands also this lady that supposed to be the manager is very disrespectful because I tried to talk to the owner & she refused to let me talk to him also that guy name [redacted] ask me to call the dealer because he said it had to be reprogrammed again I have paperwork from dealer stating that that windshield is the wrong one, I have all that in paper not just like she says also I called several times until this person said that they were not doing nothing for me, BUT WHAT GOES AROUND COMES AROUND it’s just karma I sure hope they just don’t keep ripping off people
On behalf of the company first and foremost I do offer my sincere apologies if you feel you have not been given the appropriate attention required to the situation at hand. Though unfortunately, I, [redacted], the office manager and supervisor do find myself out of town until Thursday April 7,...
2016 due to personal matters. I have been informed of the situation and have looked in to the account of what has happened. I do see that the appointment was originally scheduled for March 23, 2016 but was rescheduled due to a snow storm of about 20 inches of snowfall that hit the city of Denver as well as surrounding cities, and was rescheduled for Friday March 25, 2016. After the install was completed it does look like a complaint of an air leak was called in, and a new appointment was scheduled for Monday March 28, 2016 for a technician to check the installation. When the technician arrived he checked the installation accordingly and saw there was no air leakage, but to be sure he resealed the windshield, unfortunately the client was not present when the technician went out to check the complaint. It is hard to understand that the condition of the air leakage has worsened considering that the technician resealed the glass with more glue, not that glue was removed. When the client called to report that they still heard air coming in, I was out of town our call center took the appropriate steps to get me the message of the issue. As far as safety goes, I can reassure you that an air leak would not cause the glass to crack or shatter. Again I reiterate the unfortunate timing and apologize for the client feeling as though we have not wanted to contact them. From Tuesday April 5, 2016 through Thursday April 7, 2016 the mobile technicians are unable to work due to their obligation to attend a certification program. After April 8, 2016 I would gladly send a technician out to review/check the installation if the client agrees to a day and time that our technician can go out when the client would also be able to be present.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] that’s not true what she said that he spoke with my son before they are trying to wash their hands also this lady that supposed to be the manager is very disrespectful because I tried to talk to the owner & she refused to let me talk to him also that guy name [redacted] ask me to call the dealer because he said it had to be reprogrammed again I have paperwork from dealer stating that that windshield is the wrong one, I have all that in paper not just like she says also I called several times until this person said that they were not doing nothing for me, BUT WHAT GOES AROUND COMES AROUND it’s just karma I sure hope they just don’t keep ripping off people
On behalf of the company first and foremost I do offer my sincere apologies if you feel you have not been given the appropriate attention required to the situation at hand. Though unfortunately, I, [redacted], the office manager and supervisor do find myself out of town until Thursday April 7,...
2016 due to personal matters. I have been informed of the situation and have looked in to the account of what has happened. I do see that the appointment was originally scheduled for March 23, 2016 but was rescheduled due to a snow storm of about 20 inches of snowfall that hit the city of Denver as well as surrounding cities, and was rescheduled for Friday March 25, 2016. After the install was completed it does look like a complaint of an air leak was called in, and a new appointment was scheduled for Monday March 28, 2016 for a technician to check the installation. When the technician arrived he checked the installation accordingly and saw there was no air leakage, but to be sure he resealed the windshield, unfortunately the client was not present when the technician went out to check the complaint. It is hard to understand that the condition of the air leakage has worsened considering that the technician resealed the glass with more glue, not that glue was removed. When the client called to report that they still heard air coming in, I was out of town our call center took the appropriate steps to get me the message of the issue. As far as safety goes, I can reassure you that an air leak would not cause the glass to crack or shatter. Again I reiterate the unfortunate timing and apologize for the client feeling as though we have not wanted to contact them. From Tuesday April 5, 2016 through Thursday April 7, 2016 the mobile technicians are unable to work due to their obligation to attend a certification program. After April 8, 2016 I would gladly send a technician out to review/check the installation if the client agrees to a day and time that our technician can go out when the client would also be able to be present.