Tavo's Motorcycles

The complainant *** *** originally contacted me in approximately late May, to discuss what work would be necessary to get his scooter running based on the fact that it had been sitting for a while and would not run.? I explained that the scooter would require a carburetor cleaning
and that as part of the cleaning I may be required to replace parts.On June 13, 2017, the complainant *** ***, had his scooter delivered to my shop by NK Towing.? ? My shop was closed at the time he had the scooter delivered; therefore, I was not readily available to receive and inspect his scooter.? Mr*** waited approximately 10-minutes for me to arrive.? It should be noted that the scooter was dusty and any scratches or defects would not have been readily visible due to that factOnce I arrived, we discussed the estimate for cleaning the carburetorI provided him with an estimate of $120.? I prepared the necessary paperwork for him to review and authorize the work.? He signed the paperwork and departed the premises.On June 14, 2017, after cleaning the carburetor and wiping down the scooter, I called Mr*** to notify him that the work on his scooter was complete and the scooter was available for pick upMr*** arrived at my shop at approximately 4:p.mand immediately walked straight to the location of the scooter and asked about the scratches(photos of scooter attached)? He did not make any other observations other than first identifying a scratch on the front left fender and then quickly walking to the other side and pointing out a scratch on the right rear body panel.? He behaved in a manner that would lead you to believe he knew about the scratches all along and was looking to blame someone else for them in an effort to either avoid paying for the work performed or to try to persuade me to have the scratches repaired at my expense.? I told Mr*** that I did not scratch the bike and that he would need to pay the invoice of $and sign the invoice prior to me releasing his scooter to himI explained to Mr*** that the additional $were for bolts that I had to replace in order to clean the carburetor.? The scooter carburetor is manufactured in such a way to require that the factory bolts be drilled out in order to clean the carburetor.? Thus requiring new boltsMr*** then stated that prior to paying any fees, he was going to call the tow truck driver as a witness to the fact that there were no such scratches on the scooter at the time of delivery.? I said that was fine; however, I would not be releasing the scooter until payment for the work had been received.? He then said that he would call the police in order to obtain his scooter.? I told him to go ahead and call the police.The police arrived at approximately 5:p.mand they informed us that this was a civil manner and that if Mr*** wanted to take possession of his scooter he would need to make payment and sign the invoice.? Mr*** paid the $via a credit card.? He signed the invoice so his scooter could be released.Mr*** is simply looking for work to be performed for free and thought that he could take advantage of my kindness by trying to indicate that I was responsible for scratches on his scooter that were obviously already there and that I would waive the fee for the carburetor cleaning.? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  The response given by Tavo's Motorcycle, owner [redacted], is unsatisfactory and holds no value to the events that took place on 6-14-2017.As an additional to my primary complaint, I will addressing actions my Mr. [redacted] that were either not mentioned or that require more details of the incident.  As previously addressed, I arrived at Mr. [redacted]'s shop at approximately 4:00 p.m.  upon arrival, Mr. [redacted] stated that the scooter was 'ready to go!'  Mr. [redacted], invited me to the garage section of his shop were the scooter was still on a RED MOTORCYCLE LIFT.  (For the sack of using supportive evidence, please view Mr. [redacted]'s photo of scooter on RED Motorcycle Lift)  When I approached my scooter I immediately saw visible scratches of the left side front fender of my scooter.  I walked around to the opposite side of the scooter (right side) and noticed additional scratches that were approximately 2-3 inches long, which had RED paint engraved into the scrapes.I then turned my attention to Mr. [redacted], and asked what happened.  He immediately began blaming NK Towing for possibly creating the scratches.  I informed Mr. [redacted] that that was not possible because I was with the NK Towing driver ([redacted]) when she brought the scooter over, and that I assisted her with strapping the bike in and also the tow lift.  Mr.  [redacted] then tried to deflect my attention to how well he cleaned and polished the scooter.  Mr. [redacted] stated that there was a lot of rust on the chrome of the scooter that he polished off.  He also went on the state that the rubber grips on the scooter were not positioned correctly and that he re-positioned them for me.After, Mr. [redacted]'s unwillingness to accept responsibility of damaging my scooter, and while in the presence of Mr. [redacted], I called [redacted] at NK Towing and had her explain on speaker phone how she/we strapped in the bike on the tow truck lift and if she had seen any scratches on the scooter prior to bringing to Tavo's Motorcycle, and/or after dropping it off.  (please review her statement in the attached letter)Feeling disappointed and disgust that Mr. [redacted], didn't have the integrity to accept responsibility for the damages, I told him that I just wanted to pay for my scooter and leave.  He then became verbally aggressive and stated: "No! I'm not giving you your bike until this is resolved!"  I again stated that I just wanted to pay for my scooter and began walking back to his office counter.  Contrary to Mr. [redacted]'s statements in paragraph 3 lines 6 - 8, "He behaved in manner that would lead you to believe he knew about the scratches all along and was looking to blame someone else for them in an effort to either avoid paying for the work performed or to try to persuade me to have the scratches repaired at my expense." And paragraph 6 lines 1-3, "Mr. [redacted] is simply looking for work to be performed for free and thought that he could take advantage of my kindness by trying to indicate that I was responsible for scratches on his scooter that were obviously already there and that I would waive the fee for the carburetor cleaning."  Payment was made to Mr. [redacted] through my American Express credit card, if at any time, I wasn't willing to pay for the cost of service to clean the carburetor, I could have simply cancelled the payment due to a dispute, but as it is and current to date, I have not taken such actions.Although I initially refused to make a payment to Mr. [redacted] due to him adding an extra $5.00 charge to my invoice, which he claimed were for "bolts" that he used to replace the originals, as stated in Mr. [redacted]'s statement, I was told by Officer [redacted] that in order for me to have my scooter released, I would need to pay and sign the invoice. (Paragraph 5, lines 1-3).In Mr. [redacted]'s original quote, he gave a written estimate of $120 to clean the carburetor.  There was no mention of additional cost for parts, labor, ect...either by verbal communication or written on the original invoice.It should be noted that per Cal. Admin Code tit. 16, s 3353, states: "No work for compensation shall be commenced and no charges shall accrue without specific authorization from the customer in accordance with the following requirements.(a) Estimate for Parts and Labor.  Every dealer shall give to each customer a written estimated price for parts and labor for a specific job.(c) Additional Authorization.  Except as provided in subsection (f), the dealer shall obtain the customer's authorization before any additional work not estimated is done or parts not estimated are supplied.  This authorization shall be in written, oral, or electronic form, and shall describe the additional repairs, parts, and the total additional cost.(4) The additional repairs, parts, labor, total additional cost, and a statement that the additional repairs were authorized either orally or by fax, or by email shall be recorded on the final invoice pursuant to Section 9884.9 of the Business and Professions Code.  All documentation must be retained pursuant to Section 9884.11 of the Business and Professions Code.Mr. [redacted] is in violation of the said California Code of Regulations, and I request that a complete review of the California Code of Regulations Div. 33. Bureau of Automotive repair Chapter 1, Article 7, Cal. Admin. Code tit. 16, s 3353, and 2016 California Code Business and Professions Code Section 9884.9 be reviewed by your administration upon making your decision. As per the scratches that took place while in possession of Mr. [redacted], Mr. [redacted], stated that he "wiped down the scooter."  (Paragraph 3, line 1)  Mr. [redacted]'s admission of "wiping down the scooter" brings me added concern that damages may have accord while he was "wiping down" or polishing rust off the chrome as he addressed to me, but would seem more likely that he damaged the scooter while trying to put the front wheel fender into a motorcycle caulking vice which either moved out of place when trying to dismantle the carburetor and the RED scratches on the right side of the scooter panel may have occurred when Mr. [redacted] disassembled the panels and laid it on top of his RED motorcycle lift. In closing, I have attached several photos that show the scooter was cleaned prior to taking to Tavo's Motorcycle for a carburetor cleaning, a letter for NK towing Driver [redacted], a letter from NK Towing Claims Mgr., [redacted], and also the invoices from Tavo's Motorcycle which clearly indicate the initial estimate without mention of any additional cost, and the invoice that Mr. [redacted] additional cost without my consent.  I would also like to add that Mr. [redacted] called my home an estimated 3 times and never mentioned that there would be addition cost for screws.  June 14, 2017 3:03 p.m. an outgoing call was made to Mr. [redacted]June 14, 2017 2:51 p.m. an incoming call missed called, message left on voicemail from Mr. [redacted]June 14, 2017 2:21 p.m an incoming call from Mr. [redacted]June 14, 2017 1:17 p.m an 1:17 p.m. incoming call from Mr. [redacted]June 13, 2017 1:44 p.m. an outgoing call made to Mr. [redacted]May 30, 2017 9:16 a.m. and incoming call from Mr. [redacted]May 30, 2017 8:09 a.m. and outgoing call made to Mr. [redacted] As for the cost of repairs to the damages made by Mr. [redacted], I have attached a copy of the cost for paint to repair the damages.  The estimated cost to repair the damages are estimated between $1000 and $1200 since the scooter panels and fender would have to be removed (dismantled) and the complete parts would need to be painted over.The total cost of paint is $167.09 and the labor would cost $1200 bringing a total of $1367.09 not including the refunds for complete of the carburetor cleaning $125.00  
Regards,
[redacted]

I have responded to the erroneous complaint via the attached letter. Please feel free to contact me at [redacted] if you wish to discuss further.
The week of December 30, 2014, Mr. [redacted] first brought his Zenon Grand Prix 150 scooter to my
shop. He brought the scooter in to see if I...

had some parts that were currently missing on his scooter,
and to see if I could figure out if it had an oil and fuel leak. The fuel leak was fixed on the spot FREE of
charge and he was advised what to do in regards to the oil leak. The following week (January 6, 2015),
the scooter broke down and Mr. [redacted] brought it into my shop for official diagnosis and repairs.
When Mr. [redacted] dropped off the scooter to be diagnosed and repaired, he suggested that I use his
on-line marketing services to create a more prominent presence on-line in exchange for repairing his
scooter. Mr. [redacted] offered to write reviews and set up accounts to promote my business. I told him
that perhaps we could work something out; however, I needed him to send me information about his
business prior to making a decision. On Thursday, January 8th, I received an e-mail from Mr. [redacted]
that included his business Welcome Letter and Request for Business Information. (Note: the Welcome
Letter was dated May 10, 2014). After researching his business and noting that his own social media
pages were not up to date, I requested a list of his clients so I could research the work he had done for
them (I requested this additional information at 4:07 p.m. on Thursday, January 8th – see Attachment B
E-mails). As I promised Mr. [redacted], I researched the work he had done for his list of clients. I was
quickly able to determine that his “client’s” on-line reviews were no better than the ones I was already
getting without his services. I was not impressed with the services he claimed he could offer.
On Monday, January 12, 2015 at 5:37 p.m., I received a phone call from Mr. [redacted] requesting my
Facebook and Yelp passwords. I told him I had planned on calling him that day after work to let him
know that I was NOT interested in his marketing services. I explained that after doing some research
and looking into my budget (as I mentioned to him at the beginning when he first offered his services in
exchange for repairs), that I was not interested in obtaining fake or bogus reviews. It simply was not the
way I choose to conduct my business. I also mentioned that I thought it was an illegal practice to pay for
reviews. Mr. [redacted] then said “oh no that’s not illegal…the internet is free.” I reiterated that I was not interested in any on-line marketing services. I further explained that several people had come into my
business and offered the same thing and I had declined those offers as well.
Concluding the phone conversation, I asked Mr. [redacted] to let me know if he still wanted his scooter
repaired or would he prefer that I put it back together with the old parts. He replied “well, I still have to
fix it just let me figure out a plan and check my economic situation.” I requested that he let me know as
soon as possible if he wanted to repair the scooter so I could order the necessary parts for the engine. I
provided Mr. [redacted] with estimates for two repair options as he requested.
At this time, Mr. [redacted] also commented that he had done some work for Tavo’s Motorcycles (TM’s)
over the weekend and that he had claimed the business on some websites, he had passwords and links
for me already.
On January 15, 2015, Mr. [redacted] came into my shop to pick up the scooter and I presented him with
his $150 invoice, he stated he was only willing to pay $50. I explained to him I was treating him like any
other client I had, and even showed him several other invoices where I always charge a $150 "teardown"
fee. He then went outside of my shop walked around and came back in with a credit
card. Although I do typically accept credit cards, in this instance I asked that he pay cash because I was
expecting that he would cancel the transaction once I ran his card. He then immediately left my
shop. Later that night, weird information began popping up on the internet about my business.
On the evening of January 15, 2015 I checked my Yelp page and found that there was a negative one
star review from a woman I had never met before. Her profile name was [redacted] M. mentioning the
situation relating to Mr. [redacted]’s scooter, saying negatives comments about TM’s and discouraging
people from contacting me for services and to stay away from my shop. At that point, I was even more
convinced I made the right decision not to do business with Mr. [redacted] and his company, Platinum
Online Pros (POP).
I responded to the Yelp review posted by [redacted] M., saying that I had never done business with this
woman, I did mention Mr. [redacted]’s name and the name of his business explaining what had happened
in regards to the “trade deal” he wanted to do. I reviewed [redacted] M.’s profile and found Mr. [redacted] as
her one and only friend. In addition, all of the other reviews written by [redacted] M. were for businesses
Mr. [redacted] claimed were clients of POP.
On January 16, 2015, I posted a review on POP’s Yelp page, stating the facts about the trade situation
and his bogus reviews. A few hours after I posted that review I checked TM’s Yelp page again and the
negative review from [redacted] M. was gone. Furthermore, [redacted] M.’s profile had been completely deleted
from Yelp. (I confirmed this information with Yelp customer service).
When I asked Mr. [redacted] who [redacted] M. was, he said “I don’t know.” I then said “well, you have her as
your friend on Yelp and she wrote a few reviews for the other businesses you claim to represent so you
must know her and she posted a negative review on TM’s in regards to your scooter and she’s never
been to my shop.”
He said “well PROVE IT she doesn’t exist so, if you can prove that she posted that go ahead PROVE IT.”
The real issue here is that Mr. Whystell is upset that I exposed his business practices and how he claims
to really make small businesses “DOMINATE” the market and be on top of any page and any competitor
in their specific market area. In addition, he did not even pay the $150 as he would lead people to believe. When I went to the back
of my shop to get my phone to record our conversation, he slipped $40 into the waistband of his pants.
I assume he thought the security cameras in my lobby were just for show. I have the entire transaction
on video and would be happy to share the video clip with the Revdex.com.
Sincerely,
[redacted] E. [redacted], Owner
Tavo’s Motorcycles
Attachment A: Text Messages between Mr. [redacted] & [redacted] from 12/30/14 through 1/12/15
Attachment B: January 8, 2015 E-mails between Mr. [redacted] & [redacted] Including Attachments
Attachment C: Copy of Paid Invoice

The complainant [redacted] originally contacted me in approximately late May, 2017 to discuss what work would be necessary to get his scooter running based on the fact that it had been sitting for a while and would not run.  I explained that the scooter would require a carburetor cleaning...

and that as part of the cleaning I may be required to replace parts.On June 13, 2017, the complainant [redacted], had his scooter delivered to my shop by NK Towing.   My shop was closed at the time he had the scooter delivered; therefore, I was not readily available to receive and inspect his scooter.  Mr. [redacted] waited approximately 10-15 minutes for me to arrive.  It should be noted that the scooter was dusty and any scratches or defects would not have been readily visible due to that fact. Once I arrived, we discussed the estimate for cleaning the carburetor. I provided him with an estimate of $120.  I prepared the necessary paperwork for him to review and authorize the work.  He signed the paperwork and departed the premises.On June 14, 2017, after cleaning the carburetor and wiping down the scooter, I called Mr. [redacted] to notify him that the work on his scooter was complete and the scooter was available for pick up. Mr. [redacted] arrived at my shop at approximately 4:15 p.m. and immediately walked straight to the location of the scooter and asked about the scratches. (photos of scooter attached)  He did not make any other observations other than first identifying a scratch on the front left fender and then quickly walking to the other side and pointing out a scratch on the right rear body panel.  He behaved in a manner that would lead you to believe he knew about the scratches all along and was looking to blame someone else for them in an effort to either avoid paying for the work performed or to try to persuade me to have the scratches repaired at my expense.  I told Mr. [redacted] that I did not scratch the bike and that he would need to pay the invoice of $125 and sign the invoice prior to me releasing his scooter to him. I explained to Mr. [redacted] that the additional $5 were for bolts that I had to replace in order to clean the carburetor.  The scooter carburetor is manufactured in such a way to require that the factory bolts be drilled out in order to clean the carburetor.  Thus requiring new bolts. Mr. [redacted] then stated that prior to paying any fees, he was going to call the tow truck driver as a witness to the fact that there were no such scratches on the scooter at the time of delivery.  I said that was fine; however, I would not be releasing the scooter until payment for the work had been received.  He then said that he would call the police in order to obtain his scooter.  I told him to go ahead and call the police.The police arrived at approximately 5:15 p.m. and they informed us that this was a civil manner and that if Mr. [redacted] wanted to take possession of his scooter he would need to make payment and sign the invoice.  Mr. [redacted] paid the $125 via a credit card.  He signed the invoice so his scooter could be released.Mr. [redacted] is simply looking for work to be performed for free and thought that he could take advantage of my kindness by trying to indicate that I was responsible for scratches on his scooter that were obviously already there and that I would waive the fee for the carburetor cleaning.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  The response given by Tavo's Motorcycle, owner [redacted], is unsatisfactory and holds no value to the events that took place on 6-14-2017.As an additional to my primary complaint, I will addressing actions my Mr. [redacted] that were either not mentioned or that require more details of the incident.  As previously addressed, I arrived at Mr. [redacted]'s shop at approximately 4:00 p.m.  upon arrival, Mr. [redacted] stated that the scooter was 'ready to go!'  Mr. [redacted], invited me to the garage section of his shop were the scooter was still on a RED MOTORCYCLE LIFT.  (For the sack of using supportive evidence, please view Mr. [redacted]'s photo of scooter on RED Motorcycle Lift)  When I approached my scooter I immediately saw visible scratches of the left side front fender of my scooter.  I walked around to the opposite side of the scooter (right side) and noticed additional scratches that were approximately 2-3 inches long, which had RED paint engraved into the scrapes.I then turned my attention to Mr. [redacted], and asked what happened.  He immediately began blaming NK Towing for possibly creating the scratches.  I informed Mr. [redacted] that that was not possible because I was with the NK Towing driver ([redacted]) when she brought the scooter over, and that I assisted her with strapping the bike in and also the tow lift.  Mr.  [redacted] then tried to deflect my attention to how well he cleaned and polished the scooter.  Mr. [redacted] stated that there was a lot of rust on the chrome of the scooter that he polished off.  He also went on the state that the rubber grips on the scooter were not positioned correctly and that he re-positioned them for me.After, Mr. [redacted]'s unwillingness to accept responsibility of damaging my scooter, and while in the presence of Mr. [redacted], I called [redacted] at NK Towing and had her explain on speaker phone how she/we strapped in the bike on the tow truck lift and if she had seen any scratches on the scooter prior to bringing to Tavo's Motorcycle, and/or after dropping it off.  (please review her statement in the attached letter)Feeling disappointed and disgust that Mr. [redacted], didn't have the integrity to accept responsibility for the damages, I told him that I just wanted to pay for my scooter and leave.  He then became verbally aggressive and stated: "No! I'm not giving you your bike until this is resolved!"  I again stated that I just wanted to pay for my scooter and began walking back to his office counter.  Contrary to Mr. [redacted]'s statements in paragraph 3 lines 6 - 8, "He behaved in manner that would lead you to believe he knew about the scratches all along and was looking to blame someone else for them in an effort to either avoid paying for the work performed or to try to persuade me to have the scratches repaired at my expense." And paragraph 6 lines 1-3, "Mr. [redacted] is simply looking for work to be performed for free and thought that he could take advantage of my kindness by trying to indicate that I was responsible for scratches on his scooter that were obviously already there and that I would waive the fee for the carburetor cleaning."  Payment was made to Mr. [redacted] through my American Express credit card, if at any time, I wasn't willing to pay for the cost of service to clean the carburetor, I could have simply cancelled the payment due to a dispute, but as it is and current to date, I have not taken such actions.Although I initially refused to make a payment to Mr. [redacted] due to him adding an extra $5.00 charge to my invoice, which he claimed were for "bolts" that he used to replace the originals, as stated in Mr. [redacted]'s statement, I was told by Officer [redacted] that in order for me to have my scooter released, I would need to pay and sign the invoice. (Paragraph 5, lines 1-3).In Mr. [redacted]'s original quote, he gave a written estimate of $120 to clean the carburetor.  There was no mention of additional cost for parts, labor, ect...either by verbal communication or written on the original invoice.It should be noted that per Cal. Admin Code tit. 16, s 3353, states: "No work for compensation shall be commenced and no charges shall accrue without specific authorization from the customer in accordance with the following requirements.(a) Estimate for Parts and Labor.  Every dealer shall give to each customer a written estimated price for parts and labor for a specific job.(c) Additional Authorization.  Except as provided in subsection (f), the dealer shall obtain the customer's authorization before any additional work not estimated is done or parts not estimated are supplied.  This authorization shall be in written, oral, or electronic form, and shall describe the additional repairs, parts, and the total additional cost.(4) The additional repairs, parts, labor, total additional cost, and a statement that the additional repairs were authorized either orally or by fax, or by email shall be recorded on the final invoice pursuant to Section 9884.9 of the Business and Professions Code.  All documentation must be retained pursuant to Section 9884.11 of the Business and Professions Code.Mr. [redacted] is in violation of the said California Code of Regulations, and I request that a complete review of the California Code of Regulations Div. 33. Bureau of Automotive repair Chapter 1, Article 7, Cal. Admin. Code tit. 16, s 3353, and 2016 California Code Business and Professions Code Section 9884.9 be reviewed by your administration upon making your decision. As per the scratches that took place while in possession of Mr. [redacted], Mr. [redacted], stated that he "wiped down the scooter."  (Paragraph 3, line 1)  Mr. [redacted]'s admission of "wiping down the scooter" brings me added concern that damages may have accord while he was "wiping down" or polishing rust off the chrome as he addressed to me, but would seem more likely that he damaged the scooter while trying to put the front wheel fender into a motorcycle caulking vice which either moved out of place when trying to dismantle the carburetor and the RED scratches on the right side of the scooter panel may have occurred when Mr. [redacted] disassembled the panels and laid it on top of his RED motorcycle lift. In closing, I have attached several photos that show the scooter was cleaned prior to taking to Tavo's Motorcycle for a carburetor cleaning, a letter for NK towing Driver [redacted], a letter from NK Towing Claims Mgr., [redacted], and also the invoices from Tavo's Motorcycle which clearly indicate the initial estimate without mention of any additional cost, and the invoice that Mr. [redacted] additional cost without my consent.  I would also like to add that Mr. [redacted] called my home an estimated 3 times and never mentioned that there would be addition cost for screws.  June 14, 2017 3:03 p.m. an outgoing call was made to Mr. [redacted]June 14, 2017 2:51 p.m. an incoming call missed called, message left on voicemail from Mr. [redacted]June 14, 2017 2:21 p.m an incoming call from Mr. [redacted]June 14, 2017 1:17 p.m an 1:17 p.m. incoming call from Mr. [redacted]June 13, 2017 1:44 p.m. an outgoing call made to Mr. [redacted]May 30, 2017 9:16 a.m. and incoming call from Mr. [redacted]May 30, 2017 8:09 a.m. and outgoing call made to Mr. [redacted] As for the cost of repairs to the damages made by Mr. [redacted], I have attached a copy of the cost for paint to repair the damages.  The estimated cost to repair the damages are estimated between $1000 and $1200 since the scooter panels and fender would have to be removed (dismantled) and the complete parts would need to be painted over.The total cost of paint is $167.09 and the labor would cost $1200 bringing a total of $1367.09 not including the refunds for complete of the carburetor cleaning $125.00  Regards,[redacted]

July 17, 2017Revdex.comAttn: [redacted]4747 Viewridge Avenue, #200San Diego, CA 92123-1688Subject: 2nd and Final Response to Complaint ID #[redacted] by [redacted]Dear Ms. [redacted],I am in receipt of the message from [redacted] relating to Complaint ID #[redacted].As I stated in my previous response, I told Mr. [redacted] on more than one occasion over the phone priorto him having his scooter delivered to my shop, that the estimate to clean the carburetor would be $120plus the cost of any parts. This is the same thing that I explain to all of my customers that request acarburetor cleaning. It is apparent that Mr. [redacted] is not aware of what work is involved in maintainingand cleaning a carburetor.Mr. [redacted] initially refused to pay the $125 for the work that was performed on his scooter and thatwas the reason he called the sheriff’s to the scene. He thought that by having the sheriff arrive, theywould compel me to release the scooter without payment. As he found out, that was not the case.I am a well-respected, conscientious mechanic who takes great care with my clients’ motorcycles, dirt bikeand scooters. I have numerous reviews stating such. I always take the time to clean and polish everymotorcycle, dirt bike or scooter that I have worked on. It is called customer service. Once again, I did notscratch Mr. [redacted]’s scooter and it is obvious that by cleaning the scooter the scratches were uncovered.Sincerely,[redacted]Owner – Tavo’s Motorcycles, LLC

RE: Response to Complaint (ID [redacted])- Vespa 150 LX Repair Issues
Dear Ms[redacted]
The following ci rcumstances and facts are being provided to you in regards to the above referenced
complaint (ID #[redacted] dated July 28, 2014. In addition, I am providing the...

following attachments for
cia rification: Attachment A: Text Messages between Customer/Complainant & Business Owner from 3/19/14 through 7/19/14 Attachment B: Vespa Web page Indicating Top Speed of Vespa LX150 Attachment C: Copy of 3/27/14 Paid Invoice
The customer's Vespa LX150 was delivered for service to [redacted]'s Motorcycles on March 19, 2014 at 9:26
p.m. At that time, the customer stated that his friend had crashed the scooter and that a large amount
of oil was leaking from one side of the engine and that he did not want to ride the scooter until I had an
opportunity to perform the necessary repairs. It should be noted that I had repaired this same scooter
on two other occasions without any complaints prior to this incident. Since the customer contacted
[redacted]'s Motorcycles after business hours, he chose to drop off the Vespa in front of the shop and leave it
overnight rather than wait for normal business hours.
Upon arriving at my shop on March 20, 2014, I found that the bike was indeed leaking oil. I notified the
customer of this fact and he asked if the scooter could be repaired by 12:00 p.m. the same day, stating
he was going to need it but if any parts needed to be ordered he understood that it might take longer.
On March 21, 2014, per my request, the customer came over to see what was going on with the scooter.
I showed the customer where the oil leaked into the air box and filter. I also informed him that the oil
was probably in the carburetor as well. I explained to him what needed to be done and showed him the
play on the rear axle. I also explained that a clip may have fallen off the axle. However, upon inspection
I found that the clip was actually still intact. In addition, I showed the customer a diagram of the
location of the clip on the gear box.
On March 24, 2014, the customer informed me that he was leaving on a trip on Friday, March 28, 2014
and wanted to know if the work could get completed by that day. I explained to the customer that I was
currently working on the oil leak and gear box and that I had also received the speedometer cable which
he had ordered during the previous service of the Vespa (March 18, 2014).
On March 26, 2014, I notified the customer that the authorized scooter repairs were completed and the
Vespa was ready to be picked up. The following were the repairs and inspections discussed with the
customer: • Inspection o Air box and filter were found full of oil as well as the carburetor • The carburetor, air box and filter were cleaned and re-assembled • Speedometer cable replaced • Discussed the play that I had noticed in the rear axle o Advised customer he could have gears inspected for additional charge or drive it as is (customer declined additional inspection and chose to drive the scooter to see if there were any issues.)
On March 27, 2014, the customer picked up the scooter. Following pick up of the scooter, the customer
claimed the scooter would only accelerate to 35 miles per hour (MPH) and that the revolutions per
minute (RPM) seemed to be too high.
On March 28, 2014, the customer returned the scooter for an inspection to address the acceleration
issue. I inspected the carburetor and clutch. After the work was completed, the customer returned to
pick up the scooter. The Vespa was started and ran at low and high RPMs in his presence and
responded normally. The customer departed and then returned about 15 minutes later stating that "the
scooter had no power." I attempted to make the necessary adjustments on the spot according to what
he claimed was happening. He then test drove the scooter a few more times with no change. I asked
that the customer leave the scooter a few more days so that I could inspect it further and find out if I
could identify an issue/problem. Although I did not identify any problems/issues, I replaced the drive
belt free of charge.
After a couple of additional inspections and performing adjustments to the carburetor and re-inspection
of the transmission and clutch, the scooter idled and accelerated normally at high and low RPM's. In
addition, I personally test drove the scooter and it accelerated past 45 mph with no problems. I notified
the customer that I had not found anything wrong with it and there was nothing else I could do to make
it drive any faster. I requested that he pick up the Vespa at his earliest convenience.
On April17, 2014, the customer's father-in-law called me and told me he was coming over to test drive
the scooter. He claimed that because the scooter belonged to him and not the customer, he knew how
fast it should go. I informed the customer's father-in-law that I would need to obtain consent from the
original customer since he was the one that brought the scooter in for repairs. I received a text message
from the customer consenting to have his father-in-law test drive the scooter. The father-in-law arrived
at my shop with a confrontational attitude and stated the scooter used to go 80+ MPH. After test
driving the scooter, he threatened me to "have it fixed right or else." To which I replied "You're here to
test drive only and NOT to argue with me or make any other decisions on repairs and please do not
threaten me. Also, please let the customer know I cannot do anything else to repair his scooter."
Before the father-in-law departed, I did take the time to show him the Vespa website where it clearly
states the top speed on this scooter model is only 59 MPH (Attachment B). The father-in-law appeared
to be very unhappy with that fact and left the shop. A few days later I received a phone call from the
customer apologizing for his father-in-law's attitude and asked what else I could do to increase the
speed of the scooter. I informed there was nothing else I could do since I had already taken the scooter
apart a few times and was unable to identify anything out of order. At this time, I did let the customer
know that I would be happy to take the Vespa to Scooter West in San Diego, (a Vespa Dealer) if I had
cause to make a trip there for any other scooter. However, I advised him that it would be best if he
were to make alternative transportation arrangements in case an opportunity did not arise in the near
future. I did not hear back from the customer again until a few weeks later asking about an update on
the scooter. I informed him that I did not have any plans for a trip to San Diego and requested that he
please arrange to pick up the scooter as soon as he could.
The next time I heard from the customer was in a text message on May 21, 2014 asking me to refund all
my labor fees and letting me know his wife would be coming to pick it up. I declined to waive the labor
fees since I had not only worked on the Vespa numerous times since it was initially delivered to me on
March 19, I had also installed the speedometer cable that was ordered during a prior service, provided a
free drive belt, as well as free storage for 34 days. My typical fee for storage is $15 a day which would
equate to $510.
On May 21, 2014, the customer's wife arrived after normal business hours to pick up the scooter.
On July 19, 2014, I received a text message from the customer stating he had the scooter fixed at Vespa
Motorsport in San Diego and wanted me to refund my labor repair fees. In his text message he also
provided pictures of the Vespa Motorsport invoices which indicated that he had the scooter towed into
their shop on July 8, 2014, which was almost two months after it was picked up from me.
In conclusion, I dispute the customer/complainant's allegations that my repair work was negligent in any
way. I went above and beyond to repair a scooter which the customer/complainant claimed could be
driven up to a speed of 80 mph which is clearly disputed on the manufacturer's website. Furthermore,
the labor charges that were incurred also included the installation of the previously ordered
speedometer cable. In addition, I can only assume that the scooter had been either wrecked again or
tampered with after leaving my shop on May 21, 2014, and prior to delivery to Vespa Motorsport in San
Diego on July 8, 2014.
Sincerely,
[redacted] Owner
Travo's Motorcycles
Attachment A: Text Messages between Customer/Complainant & Business Owner from 3/19/14 through 7/19/14
Attachment B: Vespa Webpage Indicating Top Speed of Vespa LX150
Attachment C: Copy of 3/27/14 Paid Invoice

Review: I had my Vespa 150LX repaired at [redacted]'s Motorcycles. It had tipped over while a friend was using it on the DMV test course. I was worried about if this had damaged anything inside the scooter, although when I rode it around after it seemed fine. To be sure I took it to [redacted] to have him check it out. He said he would take it apart and make sure everything was fine and It would be ready in a few days should run about $90, he then called me and said it needed to be fully taken apart to check out the Gear shaft because he feels that something is broken inside it and said if I didnt get it fixed it would cause Major damage to the Vespa. He said this would now run me about $300. I agreed but told him I was getting married and going on my honeymoon a week later so it would have to be done by then. A week later went to pick it up he said there was nothing wrong with the Gear shaft everything seemed fine. He then gave me the Bill for $300 and said I was good to go, so I unhappily paid and left. When I left his shop and got on the road the scooter had no power, instantly topped out at about 10-15mph and I had a long line of cars behind me honking. So I turned around and took it back and he said oh sorry let me adjust it and it should be fine. So I waited and then took it away again the same problem was still there so I returned and again waited for him to adjust it. After about 5 test drives myself He said well maybe you just leave it here while you go on your honeymoon and when you get back I will have it ready for you. I unhappily agreed feeling helpless with no time for other options. After I returned from my Honeymoon about a week or two later I returned to the shop to pick it up and it still had the same issue, [redacted] said that he would take it to someone and have it fixed so I left it again. months went by and he never fixed it then said he was going to charge me for storage if I didnt take it. I asked for a refund but he refused. [redacted]s receipt states he cleaned the carburetor.Desired Settlement: After I took the Vespa out of his shop I took it to "Vespa Motorsports" in San Diego. The total was $116.85 now it runs perfect. Their Reciept states "Found Carburetor diaphram was not seated, looks as if the carburetor was recently serviced or tampered with. Corrected fitment..."I would like a refund of [redacted]'s $300 Bill and the $116.85 to fix his mistake as well as compensation for wasting my time and gas.

Business

Response:

RE: Response to Complaint (ID [redacted])- Vespa 150 LX Repair Issues

Dear Ms[redacted]

The following ci rcumstances and facts are being provided to you in regards to the above referenced

complaint (ID #[redacted] dated July 28, 2014. In addition, I am providing the following attachments for

cia rification:

Attachment A: Text Messages between Customer/Complainant & Business Owner from

3/19/14 through 7/19/14

Attachment B: Vespa Web page Indicating Top Speed of Vespa LX150

Attachment C: Copy of 3/27/14 Paid Invoice

The customer's Vespa LX150 was delivered for service to [redacted]'s Motorcycles on March 19, 2014 at 9:26

p.m. At that time, the customer stated that his friend had crashed the scooter and that a large amount

of oil was leaking from one side of the engine and that he did not want to ride the scooter until I had an

opportunity to perform the necessary repairs. It should be noted that I had repaired this same scooter

on two other occasions without any complaints prior to this incident. Since the customer contacted

[redacted]'s Motorcycles after business hours, he chose to drop off the Vespa in front of the shop and leave it

overnight rather than wait for normal business hours.

Upon arriving at my shop on March 20, 2014, I found that the bike was indeed leaking oil. I notified the

customer of this fact and he asked if the scooter could be repaired by 12:00 p.m. the same day, stating

he was going to need it but if any parts needed to be ordered he understood that it might take longer.

On March 21, 2014, per my request, the customer came over to see what was going on with the scooter.

I showed the customer where the oil leaked into the air box and filter. I also informed him that the oil

was probably in the carburetor as well. I explained to him what needed to be done and showed him the

play on the rear axle. I also explained that a clip may have fallen off the axle. However, upon inspection

I found that the clip was actually still intact. In addition, I showed the customer a diagram of the

location of the clip on the gear box.

On March 24, 2014, the customer informed me that he was leaving on a trip on Friday, March 28, 2014

and wanted to know if the work could get completed by that day. I explained to the customer that I was

currently working on the oil leak and gear box and that I had also received the speedometer cable which

he had ordered during the previous service of the Vespa (March 18, 2014).

On March 26, 2014, I notified the customer that the authorized scooter repairs were completed and the

Vespa was ready to be picked up. The following were the repairs and inspections discussed with the

customer:

• Inspection

o Air box and filter were found full of oil as well as the carburetor

• The carburetor, air box and filter were cleaned and re-assembled

• Speedometer cable replaced

• Discussed the play that I had noticed in the rear axle

o Advised customer he could have gears inspected for additional charge or drive it as is

(customer declined additional inspection and chose to drive the scooter to see if there

were any issues.)

On March 27, 2014, the customer picked up the scooter. Following pick up of the scooter, the customer

claimed the scooter would only accelerate to 35 miles per hour (MPH) and that the revolutions per

minute (RPM) seemed to be too high.

On March 28, 2014, the customer returned the scooter for an inspection to address the acceleration

issue. I inspected the carburetor and clutch. After the work was completed, the customer returned to

pick up the scooter. The Vespa was started and ran at low and high RPMs in his presence and

responded normally. The customer departed and then returned about 15 minutes later stating that "the

scooter had no power." I attempted to make the necessary adjustments on the spot according to what

he claimed was happening. He then test drove the scooter a few more times with no change. I asked

that the customer leave the scooter a few more days so that I could inspect it further and find out if I

could identify an issue/problem. Although I did not identify any problems/issues, I replaced the drive

belt free of charge.

After a couple of additional inspections and performing adjustments to the carburetor and re-inspection

of the transmission and clutch, the scooter idled and accelerated normally at high and low RPM's. In

addition, I personally test drove the scooter and it accelerated past 45 mph with no problems. I notified

the customer that I had not found anything wrong with it and there was nothing else I could do to make

it drive any faster. I requested that he pick up the Vespa at his earliest convenience.

On April17, 2014, the customer's father-in-law called me and told me he was coming over to test drive

the scooter. He claimed that because the scooter belonged to him and not the customer, he knew how

fast it should go. I informed the customer's father-in-law that I would need to obtain consent from the

original customer since he was the one that brought the scooter in for repairs. I received a text message

from the customer consenting to have his father-in-law test drive the scooter. The father-in-law arrived

at my shop with a confrontational attitude and stated the scooter used to go 80+ MPH. After test

driving the scooter, he threatened me to "have it fixed right or else." To which I replied "You're here to

test drive only and NOT to argue with me or make any other decisions on repairs and please do not

threaten me. Also, please let the customer know I cannot do anything else to repair his scooter."

Before the father-in-law departed, I did take the time to show him the Vespa website where it clearly

states the top speed on this scooter model is only 59 MPH (Attachment B). The father-in-law appeared

to be very unhappy with that fact and left the shop. A few days later I received a phone call from the

customer apologizing for his father-in-law's attitude and asked what else I could do to increase the

speed of the scooter. I informed there was nothing else I could do since I had already taken the scooter

apart a few times and was unable to identify anything out of order. At this time, I did let the customer

know that I would be happy to take the Vespa to Scooter West in San Diego, (a Vespa Dealer) if I had

cause to make a trip there for any other scooter. However, I advised him that it would be best if he

were to make alternative transportation arrangements in case an opportunity did not arise in the near

future. I did not hear back from the customer again until a few weeks later asking about an update on

the scooter. I informed him that I did not have any plans for a trip to San Diego and requested that he

please arrange to pick up the scooter as soon as he could.

The next time I heard from the customer was in a text message on May 21, 2014 asking me to refund all

my labor fees and letting me know his wife would be coming to pick it up. I declined to waive the labor

fees since I had not only worked on the Vespa numerous times since it was initially delivered to me on

March 19, I had also installed the speedometer cable that was ordered during a prior service, provided a

free drive belt, as well as free storage for 34 days. My typical fee for storage is $15 a day which would

equate to $510.

On May 21, 2014, the customer's wife arrived after normal business hours to pick up the scooter.

On July 19, 2014, I received a text message from the customer stating he had the scooter fixed at Vespa

Motorsport in San Diego and wanted me to refund my labor repair fees. In his text message he also

provided pictures of the Vespa Motorsport invoices which indicated that he had the scooter towed into

their shop on July 8, 2014, which was almost two months after it was picked up from me.

In conclusion, I dispute the customer/complainant's allegations that my repair work was negligent in any

way. I went above and beyond to repair a scooter which the customer/complainant claimed could be

driven up to a speed of 80 mph which is clearly disputed on the manufacturer's website. Furthermore,

the labor charges that were incurred also included the installation of the previously ordered

speedometer cable. In addition, I can only assume that the scooter had been either wrecked again or

tampered with after leaving my shop on May 21, 2014, and prior to delivery to Vespa Motorsport in San

Diego on July 8, 2014.

Sincerely,

[redacted] Owner

Travo's Motorcycles

Attachment A: Text Messages between Customer/Complainant & Business Owner from 3/19/14

through 7/19/14

Attachment B: Vespa Webpage Indicating Top Speed of Vespa LX150

Attachment C: Copy of 3/27/14 Paid Invoice

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I need a refund, the Vespa is now in perfect working order and runs great. [redacted]'s Motorcycles was incapable of fixing the Vespa therefore I am not responsible for paying. Vespa Motorsports spotted the issue right away and after the $90 diagnostics fee it only ran me about $30-$40. [redacted] is obviously not qualified to work on my Vespa and should not have accepted it. The Vespa barely rolled uphill when I left [redacted]'s shop hit about 15-20mph on flat ground running incredibly unhealthy and topped out at about 35 downhill... It was unusable and wouldn't last in the shape it was according to the mechanic at Vespa Motorsports.. The Carbuetator was put back together wrong. I didn't have money to take it to another shop after leaving [redacted]s, I spent all my money at his shop already so had to save to take it to Vespa Motorsports. The Vespa was not touched by anyone from the time it left [redacted]s until the time it was taken to Vespa Motorsports where the mechanic fixed [redacted]'s errors (the Vespa runs perfect now, gets up to 59mph with ease going up hill and goes over 70mph+ On just a slight downhill) the mechanic at Vespa Motorsports said the previous mechanic ([redacted]) did not put the Carbuetator together correctly.. I should not be responsible for the bill.

Regards,

Business

Response:

Revdex.com

Attn: lnna [redacted]

4747 Viewridge Avenue, #220

San Diego, CA 92123-1688

RE: Response to Complaint (ID [redacted])- Vespa 150 LX Repair Issues

Dear Ms. [redacted]:

This letter is my second and final response to the above referenced complaint. I have cleaned and

rebuilt many carburetors and have had many happy customers before and after the Vespa was serviced

at my shop. I stand by my position that something happened to the scooter after it left my shop. I

believe the complainant and his father-in-law are upset because I easily proved that the Vespa never

had the ability to be driven at a speed of 80 miles per hour (MPH).

The unfortunate reality of this situation is the fact that the father-in-law of this customer had a similar

business to mine and was unable to stay in business due to his unethical behavior. They are simply

attempting to damage the reputation of my growing and successful business. It is a well-known fact

that the shops the complainant's father-in-law operated went out of business. His "Motorcycle Repair

Shop" on Emerald and his GT Body Shop were both located in Vista not far from my business. His first

business failed because he had an undocumented immigrant working as a mechanic that resulted in

deportation. The second business failed for not paying rent and having numerous customer complaints.

In fact, several previous customers of the father-in-law stopped into my shop asking where he had

moved to because he vacated the premises and still had their vehicles!

Once again, I dispute the customer/complainant's allegations that my repair work was negligent in any

way. However, I will agree to a partial refund of the carburetor cleaning portion of the bill only if the

complainant agrees to pay the storage fees of the Vespa for the 34 days it remained at my shop after I

had notified him that the repairs were complete and I would not be performing any further service upon

the scooter. I also feel compelled to point out that the complainant admits that the scooter still does

not reach a speed of 80 MPH even after it was "serviced" by a Vespa shop.

Sincerely,

[redacted],Owner

[redacted]'s Motorcycles

Review: I brought my Zenon Grand Prix 150 scooter to [redacted] at Tavo's Motorcycles on Wednesday, January 7th, 2015 with a blown engine. I was given the scooter as a gift to be mobile when I am in town. I am a disabled veteran Marine and I travel often for my business. After having built a quick raport with Mr. [redacted] on a few minor issues I had previously had the week before with the scooter, we discussed doing a trade for services and he suggested I bring my laptop and materials the next day (1/8/15) to show him what I do (Online Business Consultant) and how I could help his business. **At this point in time there was NO mention of ANY costs involved and as Mr. [redacted] is quick to announce, "The law don't make me put up signs on labor costs" **

Once at Tavo's Motorcycles, he showed me the problem with the motor and said it would be "about $450-$500 to fix it". We then walked from the shop back into the office/lobby and I showed him my pitch and his weak online presence. I showed him my packages and he made a decision on a 2-month package valued at $695. We shook on the deal and I proceeded to take over two dozen photographs of his shop for online content. Mr. [redacted] actually helped me in the process and told me to "come back after I organize and clean up more to get more pictures". We shook hands again, I told him how excited I was that this would work out well for the both of us and I left to start working on his account. I sent him an email confirming our agreement and requesting the information needed for the project. He responded back "Thanks ill check it out later today and send you a response". I continued with my work on the shop's online presence. Later that day he sends and email indicating he may be backing out on our deal. Bottom line is he backs out of our agreement, raises the quote to "$650-$700" after I say I am taking it to another mechanic and holds my scooter hostage unless I pay him $150 for "tear down and rebuild". I paid him.Desired Settlement: At the very least I want my $150 back in cash. Mr. [redacted] runs a shady business. He posts no signs that are beneficial to the CONSUMER, simply because "the law don't make me". I would have never brought the scooter to him without doing a trade and would NEVER pay $150 to find out what I already knew going in...that I needed a new motor installed. He had some man stand over me like a body guard or some thug to intimidate me while he was handing me documentation I never initialed or signed authorizing him to work on my scooter. He then went online and posted at least 1 negative review of MY business to try and damage my reputation on Yelp. After I met with Vista Sheriff Deputies behind his shop. These are bully tactics. I am a consumer. Since Mr. [redacted] claims he did not enter into any business agreement with me or my company, he has no right to sabotage my business online OR charge me $150 ransom fee to get my scooter back disassembled for the next mechanic doing the work for $450.

Business

Response:

I have responded to the erroneous complaint via the attached letter. Please feel free to contact me at [redacted] if you wish to discuss further.The week of December 30, 2014, Mr. [redacted] first brought his Zenon Grand Prix 150 scooter to my

shop. He brought the scooter in to see if I had some parts that were currently missing on his scooter,

and to see if I could figure out if it had an oil and fuel leak. The fuel leak was fixed on the spot FREE of

charge and he was advised what to do in regards to the oil leak. The following week (January 6, 2015),

the scooter broke down and Mr. [redacted] brought it into my shop for official diagnosis and repairs.

When Mr. [redacted] dropped off the scooter to be diagnosed and repaired, he suggested that I use his

on-line marketing services to create a more prominent presence on-line in exchange for repairing his

scooter. Mr. [redacted] offered to write reviews and set up accounts to promote my business. I told him

that perhaps we could work something out; however, I needed him to send me information about his

business prior to making a decision. On Thursday, January 8th, I received an e-mail from Mr. [redacted]

that included his business Welcome Letter and Request for Business Information. (Note: the Welcome

Letter was dated May 10, 2014). After researching his business and noting that his own social media

pages were not up to date, I requested a list of his clients so I could research the work he had done for

them (I requested this additional information at 4:07 p.m. on Thursday, January 8th – see Attachment B

E-mails). As I promised Mr. [redacted], I researched the work he had done for his list of clients. I was

quickly able to determine that his “client’s” on-line reviews were no better than the ones I was already

getting without his services. I was not impressed with the services he claimed he could offer.

On Monday, January 12, 2015 at 5:37 p.m., I received a phone call from Mr. [redacted] requesting my

Facebook and Yelp passwords. I told him I had planned on calling him that day after work to let him

know that I was NOT interested in his marketing services. I explained that after doing some research

and looking into my budget (as I mentioned to him at the beginning when he first offered his services in

exchange for repairs), that I was not interested in obtaining fake or bogus reviews. It simply was not the

way I choose to conduct my business. I also mentioned that I thought it was an illegal practice to pay for

reviews. Mr. [redacted] then said “oh no that’s not illegal…the internet is free.” I reiterated that I was not interested in any on-line marketing services. I further explained that several people had come into my

business and offered the same thing and I had declined those offers as well.

Concluding the phone conversation, I asked Mr. [redacted] to let me know if he still wanted his scooter

repaired or would he prefer that I put it back together with the old parts. He replied “well, I still have to

fix it just let me figure out a plan and check my economic situation.” I requested that he let me know as

soon as possible if he wanted to repair the scooter so I could order the necessary parts for the engine. I

provided Mr. [redacted] with estimates for two repair options as he requested.

At this time, Mr. [redacted] also commented that he had done some work for Tavo’s Motorcycles (TM’s)

over the weekend and that he had claimed the business on some websites, he had passwords and links

for me already.

On January 15, 2015, Mr. [redacted] came into my shop to pick up the scooter and I presented him with

his $150 invoice, he stated he was only willing to pay $50. I explained to him I was treating him like any

other client I had, and even showed him several other invoices where I always charge a $150 "teardown"

fee. He then went outside of my shop walked around and came back in with a credit

card. Although I do typically accept credit cards, in this instance I asked that he pay cash because I was

expecting that he would cancel the transaction once I ran his card. He then immediately left my

shop. Later that night, weird information began popping up on the internet about my business.

On the evening of January 15, 2015 I checked my Yelp page and found that there was a negative one

star review from a woman I had never met before. Her profile name was [redacted] M. mentioning the

situation relating to Mr. [redacted]’s scooter, saying negatives comments about TM’s and discouraging

people from contacting me for services and to stay away from my shop. At that point, I was even more

convinced I made the right decision not to do business with Mr. [redacted] and his company, Platinum

Online Pros (POP).

I responded to the Yelp review posted by [redacted] M., saying that I had never done business with this

woman, I did mention Mr. [redacted]’s name and the name of his business explaining what had happened

in regards to the “trade deal” he wanted to do. I reviewed [redacted] M.’s profile and found Mr. [redacted] as

her one and only friend. In addition, all of the other reviews written by [redacted] M. were for businesses

Mr. [redacted] claimed were clients of POP.

On January 16, 2015, I posted a review on POP’s Yelp page, stating the facts about the trade situation

and his bogus reviews. A few hours after I posted that review I checked TM’s Yelp page again and the

negative review from [redacted] M. was gone. Furthermore, [redacted] M.’s profile had been completely deleted

from Yelp. (I confirmed this information with Yelp customer service).

When I asked Mr. [redacted] who [redacted] M. was, he said “I don’t know.” I then said “well, you have her as

your friend on Yelp and she wrote a few reviews for the other businesses you claim to represent so you

must know her and she posted a negative review on TM’s in regards to your scooter and she’s never

been to my shop.”

He said “well PROVE IT she doesn’t exist so, if you can prove that she posted that go ahead PROVE IT.”

The real issue here is that Mr. Whystell is upset that I exposed his business practices and how he claims

to really make small businesses “DOMINATE” the market and be on top of any page and any competitor

in their specific market area. In addition, he did not even pay the $150 as he would lead people to believe. When I went to the back

of my shop to get my phone to record our conversation, he slipped $40 into the waistband of his pants.

I assume he thought the security cameras in my lobby were just for show. I have the entire transaction

on video and would be happy to share the video clip with the Revdex.com.

Sincerely,

[redacted] E. [redacted], Owner

Tavo’s Motorcycles

Attachment A: Text Messages between Mr. [redacted] & [redacted] from 12/30/14 through 1/12/15

Attachment B: January 8, 2015 E-mails between Mr. [redacted] & [redacted] Including Attachments

Attachment C: Copy of Paid Invoice