Tawas Sunshine Realty Inc.

I apologize that you had such a negative experience with American Event RentalsThis is not the type of service that our customers should expect to receiveWe pride ourselves on our ability to do the opposite of every negative aspect you bring to light in your review so it's disappointing for us
to hear that this is not the case with youI am sorry for your loss and everything you and your family are going throughUnfortunately, September is one of our busy months and we could not take any more glassware orders for that month at allWe have a no cancellation or refunds policy which was signed at the time of placing the order but we have made an exception and have given you a percent refundOnce again we apologize for everything that you have gone throughSincerely *** ***

We credited the credit card yesterday that was used that is our policy not issue a check on a credit card order When a credit card is not good the machine will tell us that the credit card in not valid She will need to contact her credit card company

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me as long as the refund is issued in a timely manner. They will need to contact me on the form of refund and hopefully can send check because the credit card account we used for payment is closed. Thank you for looking into this matter and helping to resolve. Sincerely,[redacted]