Tax Advantage First Group Corp.

OUR CUSTOMER AT PUGI AUTOMOTIVE ARE THE MOST IMPORTANT TO US PLEASE CALL ME MY CELL PHONE IS [redacted] I HAVE SPOKEN WITH OUR VENDOR WHO PROVIDES THIS PRODUCT AND I BELIEVE WE HAVE A FIX IF YOU ARE NOT SATISFIED I WILL BE HAPPY TO RETURN YOUR MONEY

Thank your for your feedback we at Pugi Mazda take your concerns seriously We have been in business for twenty-five years and enjoy a aaa rating with the Revdex.com It would be our pleaure to accommoate MsMaurer our trusted neighbor and customer in a full credit $at either our Hyundai or Mazda location

Our customers at Pugi automotive group are very important to us We fixed the car the first time out respect for our customer, however cars over time may require maintenance or repair Our guest signed a paper indicating that there was no warranty We cannot fix the car all the time we have costs as well We maintain an a plus rather

We at Pugi of Downers Grove believe our customers to be family By the time this response hits our customer should have already received a refund

Complaint: ***
I am rejecting this response because: I DISAGREE THAT THE CAR WAS BROUGHT AS ISIF THATS THE CASE WHY WAS I TOLD I STILL HAVE A WARRANTY ON THE CAR AND IF ANYTHING GOES WRONG TO LET THEM NOTHEY FIXED THE CAR THE 1ST TIME BECAUSE IT WAS UNDER WARRANTYAND THEY SHOULD HAVE FIXED ITTO ME THATS ADVERTISING, IF I HAD NEVER HAD A PROBLEM IT WOULD STILL BE UNDER WARRANTYTHEY TRY TO ACT LIKE THERE ARE DOING ME A FAVOR WHEN FIXING THE CARALSO WHY WOULD I BE PAYING CAR NOTES ON A AS IS DEALTHE ARE FULL OF ITBELIEVE I HAVE LEARNED A LESSONWILL NEVER SHOP OR REFER ANYONE TO THEM THEY SMILE AND GRIN IN YOUR FACE AND LIE UNITIL THEY GET YOUR CASHSincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: *** ***
Contact Phone:
Contact Email: ***@pugi.com
*** (and ***) *** purchased a used Pontiac Grand Prix (VIN # ***CXXXXXXXXX) on Monday, September 7thAt delivery, the
customer(as well as his father) signed a document stating that the dealership did not owe or promise anything to the customer related to the vehicle purchaseIn addition to purchasing the vehicle, the customer also purchased an extended warrantyThe items referenced by the customer will be covered under his extended warranty and Pugi has agreed to waived the deductible
Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept this response for the reason that they admitted they were wrongNow, I do wish to add that some of the management team was not too pleased with my honest reviews of their business and told me not to publish such reviewsPosting reviews of my experience is my civil right and does cover internet communicationsManagement told me to keep quiet and not publish lies

We at the Pugi Automotive group take great care to make our buying process as transparent as possibleThe customer was given a price from a third party vendor who mistakenly gave the same rebate twicePugi can not be responsible for the error of a vendor Originally this customer agreed to a
price and while awaiting paperwork left the dealership and than filed a truecar quote We will send paperwork showing the agreed upon price on a bill of sale

We at Pugi Hyundai value our customers satisfaction and we have cancelled the extended warranty per the customer request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our customers here at the Pugi Automotive Group are our first priority.  The automobile was purchased as is and shown.  We agreed to fix the first problem which was an emission fault sent it to Chevrolet dealership.  We paid for the transportation and entire repair.  Three weeks...

later another problem occurred which we could not pay for.  The car was purchased as is and shown and was something completely different than the original issue.

Thank your for your feedback we at Pugi Mazda take your concerns seriously.  We have been in business for twenty-five years and enjoy a aaa rating with the Revdex.com.  It would be our pleaure to accommoate Ms. Maurer our trusted neighbor and customer in a full...

credit $81.34 at either our Hyundai or Mazda location.

OUR CUSTOMER AT PUGI AUTOMOTIVE ARE THE MOST IMPORTANT TO US.  PLEASE CALL ME MY CELL PHONE IS [redacted] I HAVE SPOKEN WITH OUR VENDOR WHO PROVIDES THIS PRODUCT AND I BELIEVE WE HAVE A FIX.  IF YOU ARE NOT SATISFIED I WILL BE HAPPY TO RETURN YOUR MONEY.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me.
Sincerely,
[redacted]               Thank You all for helping to resolve this matter

We have responded to our customer and we were able to recontract at a mutually acceptable days to first payment

Our customers at the Pugi Automotive Group our the most important part of our business.  The paperwork was mailed yesterday and if for any reason it is not received you are welcome to call me on my cell phone.  My name is [redacted] General Manager my cell phone is[redacted]

Initial Business Response /* (1000, 5, 2015/06/18) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@pugi.com
I would like to thank [redacted] for bringing this issue to my attention and to personally apologize that she had to witness this interaction between...

two of our employees. This morning, I had an opportunity to investigate the situation. I also had an opportunity to sit down with the gentlemen that she was referring to. I can assure her that this issue has been rectified and it will not happen again.