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Tax & Count

158 McArthur Avenue Unit 1, Vanier, Ontario, Canada, K1L 7E7

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Tax & Count Reviews (%countItem)

Tax and count claimed to know how to process *** taxes. This was my first filing *** taxes and the entire process was not professional. During the small time window in person, I was rushed and felt talked down to as I had not prepared to their satisfaction. After going home and emailing the missing documents, I was told they would let me know once they were completed. Weeks later and several emails from me to ask progress I got no response. I called after these emails, they sounded surprised and told me it was "right here" and put me on hold and hung up. I called back after and they didn't answer their phone. A couple days after I got a response saying my taxes were done and it appears they forgot about me and rushed the process. Fast forward 3 months - My business HST is under review from the *** and when I ask for a detailed report from tax and count they aren't sure what they reported and gave me several answers. After talking to the *** I found my tax credits were not the same as I had given on documents. I spent 2 months trying to add up my expenses again and try establish what had gone wrong. One example omission, the *** informed, that service fees charged by *** (which was listed on the same document as my income) would always be claimed, they were forgotten. All of my *** income was omitted completely. I will now need to redo my income tax as well. This was a very terrible experience and it was clear that my taxes were rushed.

Tax & Count Response • Nov 01, 2019

First let me inform you I will send *** a full refund as well as the fee for the software he wants to buy.

I am sorry if he felt our service was not professional. We try to offer a professional service at a low price. The service does need to be efficient, but it should not be rushed. I do not recall our meeting, but I am surprised he thought I was rude, I am usually not. I do try to point out the real net income from *** contract work and that may be what he thought was rude.

There is not an acceptable answer to the runaround that *** describes. I will review our business model to ensure we have adequate staff and adequate revenue to ensure we can respond more quickly to issues. *** is cutting their costs, answering less quickly and verifying more issues. All of this has the effect of increasing our follow-up time and costs.

We will be making changes to increase our support in the future.

Customer Response • Nov 02, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

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Address: 158 McArthur Avenue Unit 1, Vanier, Ontario, Canada, K1L 7E7

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Shady, yet now dead: once upon a time this website was reported to be associated with Tax & Count, but after several inspections we’ve come to the conclusion that this domain is no longer active.




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