Tax Edge Inc.

Regarding the statement of the problem as stated by the client: It indicated that Mr*** paid the fees required to open a caseWhile it is true that he paid the fees to begin a case, we did perform that analysis fully as contracted and close that phase of the case workFrom there, we
transitioned to the second phase, which was to prepare an Offer in Compromise, and Mr*** had not paid these fees in full at the time of the complaintAs of now, he has, and we have continued with finishing our case workAdditionally, it is important that Mr*** contact only our main contact number, since we were not aware that he had been leaving messages for an employee that is no longer in our employ, and we have communicated the importance of going through our main switchboard with Mr*** and his accountant in order to resolve this issueAs far as Mr***’s CPA, he emailed us on December 13, and we responded to him on the same dayHe seemed satisfied that we were working appropriately on the case, and we were not even aware that a complaint had been created until we received the second notice request todayRegarding the Desired Outcome as listed by the client: As far as desired outcome, we have worked on the Offer In Compromise exactly as agreed to, even going beyond the requirements and making an exception in Mr***’s case (which normally requires a payment in full before proceeding on the case work)As of this time, Mr*** has paid the remaining balance after our email communication was received by his CPA, so we are able to complete the case work and we will be presenting the list of final documents we are needing on December 29, for Mr*** to supply to us in order to complete his case for final submission to the IRSWe are not sure why a complaint was filed, but if you can please let us know if you need additional information, we would be happy to supply it(We can provide a complete copy of the email from his CPA as well as our response the same day, if needed, for example)Thank you for your consideration to this matter, and we await your response