To Whom it May Concern, I am really not sure how to address the complaints lodged against our company due to the loss our company made on the first set of tires to satisfy our customerAttached is a letter from our wholesaler stating that we did not receive any credit on the customer's original set of tiresHowever, we did make an, adjustment despite the fact that usually in these circumstances when a manufacturer doesn't warranty the tires the retailer doesn't eitherI see that in the complaint it says that an adjustment was made in March of 2014; attached is the adjustment receipt showing the date was actually in March of It was also listed in the complaint that she was not aware that the tires had been changed to another brand, as you can see on the attached sheet that was signed by the person that picked up the car, the brand is identified Limited mileage warranties are very complex and the responsibility falls primary on the customer; that's why as a company we try to go above and beyond what manufactures are willing to do in an attempt to help our customers outIt seems es though it would have been less problematic if we had decided not to help her out to begin withIn an effort to satisfy the customer we had to pay for her a new set of tires to replace tires that were not warranted by the manufacturerI have also used hours of office personnel time trying to locate information about this sale and exchange due to this customer's inaccurate information on their complaintI feel that we as a company not only met but surpassed our obligation to please this customer concerning this situation *** [redacted] Director of Operations
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI cannot get the file to attach with the invoice for the towing billI feel as if I should be reimbursed for towing as well since I was unable to get the spare tire onMy address is [redacted] , [redacted] I hate that things got to this point and I have to sever ties with a business that I have done business with for the last yearsA business in which I thought was truly thought was the ideal model for all businessesAnd came with the highest recommendations from me to my family and friends Regards, [redacted]
To Whom It May Concern, I will be glad to answer her questions and explain how manufacturer limited warranties work but first could you get Ms [redacted] to send you a copy of her rotations for the second set of tires we installed in March of There should be a blue form with dates on it and there should also be a computer generated receipt for each rotationWe can't find where these rotations were done on the second set of tires Sincerely, *** [redacted] Director of Operation
Mileage warranties are based on miles on tires versus miles
received, along with other requirements We are not going
to address the other requirements and are going to use the
numbers submitted by the customer According to the
complaint, the original set of tires that were bought got
20,miles on them and the warranty
for 80,000. This means the customer got 25% wear out of those tires
There was no charge for the 25% used and the tires were
replaced in full The second set got 26,miles based on
the information submitted
1st set: 20,000- miles
2nd.set: 26,000- miles
46,000-miles used
80,000-miles warranty
34,000-miles left on warranty
46,000/80,000= 57.5% use (leaving 42.5%)
original cost- x 43%
This offer will ensure that she received her 80,mile
warrantyPlease have customer forward where they would
like the check to be sentAlso if they could forward a copy of
the receipt from where they purchased the other tires so we
can make this transaction complete
Sincerely,*** ***
Quality Tîre Service
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached is a copy of the tire rotation for the second set of tiresThey failed to record the rotation between the first line and second line*** said "it was 'okay' to bring my paperwork next time and proceeded to record on the next line." The initials are '**' for *** and '**' for whoever that is
And please address me by Mrs***.
Regards,
*** ***
To Whom It May Concern,
I will be glad to answer her questions and explain how
manufacturer limited warranties work but first could you get
Ms. [redacted] to send you a copy of her rotations for the second
set of tires we installed in March of 2013. There should be a
blue form with dates on it and there should also be a
computer generated receipt for each rotation. We can't find
where these rotations were done on the second set of tires.
Sincerely,
[redacted]
Director of Operation
To Whom it May Concern,
I am really not sure how to address the complaints lodged against
our company due to the loss our company made on the first set of
tires to satisfy our customer. Attached is a letter from our
wholesaler stating that we did not receive any credit on the
customer's...
original set of tires. However, we did make an,
adjustment despite the fact that usually in these circumstances
when a manufacturer doesn't warranty the tires the retailer doesn't
either. I see that in the complaint it says that an adjustment was
made in March of 2014; attached is the adjustment receipt showing
the date was actually in March of 2013. It was also listed in the
complaint that she was not aware that the tires had been changed
to another brand, as you can see on the attached sheet that was
signed by the person that picked up the car, the brand is identified.
Limited mileage warranties are very complex and the responsibility
falls primary on the customer; that's why as a company we try to go
above and beyond what manufactures are willing to do in an
attempt to help our customers out. It seems es though it would
have been less problematic if we had decided not to help her out to
begin with. In an effort to satisfy the customer we had to pay for
her a new set of tires to replace tires that were not warranted by
the manufacturer. I have also used hours of office personnel time
trying to locate information about this sale and exchange due to this
customer's inaccurate information on their complaint. I feel that we
as a company not only met but surpassed our obligation to please
this customer concerning this situation.
[redacted] [redacted]
Director of Operations
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I cannot get the file to attach with the invoice for the towing bill. I feel as if I should be reimbursed for towing as well since I was unable to get the spare tire on. My address is [redacted]. I hate that things got to this point and I have to sever ties with a business that I have done business with for the last 12 years. A business in which I thought was truly thought was the ideal model for all businesses. And came with the highest recommendations from me to my family and friends.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do acknowledge the fact that I did make a typo in regards to the year March 2013 NOT March 2014, my apology. But everything else I stated in my initial complaint is true. My question goes back to the company, who is [redacted]? Are they the manufacturer of [redacted] tires? Do they inspect tires for [redacted]? Sounds to me as if they're a 3rd party retailer. I had to surrender my paperwork to Quality Tire to prove that I did the routine tire rotation. I was told that paperwork had to be submitted with the tires. When I purchased the [redacted] brand tire, I was told that it had a 60,000 mile warranty on the tire. I did NOT put 60,000 miles on those tires. So, my question is, what was the cause of the 'excessive wear' on the tires that you did NOT get reimbursed for the tires? I did what was required of me to do and that was to keep the tires rotated every 5,000 miles, kept air in the tires and monitored them for wear, etc. Does Quality Tire NOT take any responsiblity for their actions? It seems as if all the fault is being placed in my lap. If [redacted] was so unsure of the tires, why didn't he wait until the [redacted] brand tires were inspected to see if the warranty would reimburse him before putting another brand of tire on my car? In the past, if I've ever had any issues with an item that had warranty to it, the manufacturer ALWAYS replaced the item with the SAME brand. If you'll take the time to look at the invoice that he's attached to his message it states that the description of the car is a Kia Spectra. If you read my initial complaint my car is a Hyundai Sonata.
Regards,
[redacted]
To Whom it May Concern, I am really not sure how to address the complaints lodged against our company due to the loss our company made on the first set of tires to satisfy our customerAttached is a letter from our wholesaler stating that we did not receive any credit on the customer's original set of tiresHowever, we did make an, adjustment despite the fact that usually in these circumstances when a manufacturer doesn't warranty the tires the retailer doesn't eitherI see that in the complaint it says that an adjustment was made in March of 2014; attached is the adjustment receipt showing the date was actually in March of It was also listed in the complaint that she was not aware that the tires had been changed to another brand, as you can see on the attached sheet that was signed by the person that picked up the car, the brand is identified Limited mileage warranties are very complex and the responsibility falls primary on the customer; that's why as a company we try to go above and beyond what manufactures are willing to do in an attempt to help our customers outIt seems es though it would have been less problematic if we had decided not to help her out to begin withIn an effort to satisfy the customer we had to pay for her a new set of tires to replace tires that were not warranted by the manufacturerI have also used hours of office personnel time trying to locate information about this sale and exchange due to this customer's inaccurate information on their complaintI feel that we as a company not only met but surpassed our obligation to please this customer concerning this situation *** [redacted] Director of Operations
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI cannot get the file to attach with the invoice for the towing billI feel as if I should be reimbursed for towing as well since I was unable to get the spare tire onMy address is [redacted] , [redacted] I hate that things got to this point and I have to sever ties with a business that I have done business with for the last yearsA business in which I thought was truly thought was the ideal model for all businessesAnd came with the highest recommendations from me to my family and friends Regards, [redacted]
To Whom It May Concern, I will be glad to answer her questions and explain how manufacturer limited warranties work but first could you get Ms [redacted] to send you a copy of her rotations for the second set of tires we installed in March of There should be a blue form with dates on it and there should also be a computer generated receipt for each rotationWe can't find where these rotations were done on the second set of tires Sincerely, *** [redacted] Director of Operation
Mileage warranties are based on miles on tires versus miles
received, along with other requirements We are not going
to address the other requirements and are going to use the
numbers submitted by the customer According to the
complaint, the original set of tires that were bought got
20,miles on them and the warranty
for 80,000. This means the customer got 25% wear out of those tires
There was no charge for the 25% used and the tires were
replaced in full The second set got 26,miles based on
the information submitted
1st set: 20,000- miles
2nd.set: 26,000- miles
46,000-miles used
80,000-miles warranty
34,000-miles left on warranty
46,000/80,000= 57.5% use (leaving 42.5%)
original cost- x 43%
This offer will ensure that she received her 80,mile
warrantyPlease have customer forward where they would
like the check to be sentAlso if they could forward a copy of
the receipt from where they purchased the other tires so we
can make this transaction complete
Sincerely,*** ***
Quality Tîre Service
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached is a copy of the tire rotation for the second set of tiresThey failed to record the rotation between the first line and second line*** said "it was 'okay' to bring my paperwork next time and proceeded to record on the next line." The initials are '**' for *** and '**' for whoever that is
And please address me by Mrs***.
Regards,
*** ***
To Whom It May Concern,
I will be glad to answer her questions and explain how
manufacturer limited warranties work but first could you get
Ms. [redacted] to send you a copy of her rotations for the second
set of tires we installed in March of 2013. There should be a
blue form with dates on it and there should also be a
computer generated receipt for each rotation. We can't find
where these rotations were done on the second set of tires.
Sincerely,
[redacted]
Director of Operation
To Whom it May Concern,
I am really not sure how to address the complaints lodged against
our company due to the loss our company made on the first set of
tires to satisfy our customer. Attached is a letter from our
wholesaler stating that we did not receive any credit on the
customer's...
original set of tires. However, we did make an,
adjustment despite the fact that usually in these circumstances
when a manufacturer doesn't warranty the tires the retailer doesn't
either. I see that in the complaint it says that an adjustment was
made in March of 2014; attached is the adjustment receipt showing
the date was actually in March of 2013. It was also listed in the
complaint that she was not aware that the tires had been changed
to another brand, as you can see on the attached sheet that was
signed by the person that picked up the car, the brand is identified.
Limited mileage warranties are very complex and the responsibility
falls primary on the customer; that's why as a company we try to go
above and beyond what manufactures are willing to do in an
attempt to help our customers out. It seems es though it would
have been less problematic if we had decided not to help her out to
begin with. In an effort to satisfy the customer we had to pay for
her a new set of tires to replace tires that were not warranted by
the manufacturer. I have also used hours of office personnel time
trying to locate information about this sale and exchange due to this
customer's inaccurate information on their complaint. I feel that we
as a company not only met but surpassed our obligation to please
this customer concerning this situation.
[redacted] [redacted]
Director of Operations
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I cannot get the file to attach with the invoice for the towing bill. I feel as if I should be reimbursed for towing as well since I was unable to get the spare tire on. My address is [redacted]. I hate that things got to this point and I have to sever ties with a business that I have done business with for the last 12 years. A business in which I thought was truly thought was the ideal model for all businesses. And came with the highest recommendations from me to my family and friends.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do acknowledge the fact that I did make a typo in regards to the year March 2013 NOT March 2014, my apology. But everything else I stated in my initial complaint is true. My question goes back to the company, who is [redacted]? Are they the manufacturer of [redacted] tires? Do they inspect tires for [redacted]? Sounds to me as if they're a 3rd party retailer. I had to surrender my paperwork to Quality Tire to prove that I did the routine tire rotation. I was told that paperwork had to be submitted with the tires. When I purchased the [redacted] brand tire, I was told that it had a 60,000 mile warranty on the tire. I did NOT put 60,000 miles on those tires. So, my question is, what was the cause of the 'excessive wear' on the tires that you did NOT get reimbursed for the tires? I did what was required of me to do and that was to keep the tires rotated every 5,000 miles, kept air in the tires and monitored them for wear, etc. Does Quality Tire NOT take any responsiblity for their actions? It seems as if all the fault is being placed in my lap. If [redacted] was so unsure of the tires, why didn't he wait until the [redacted] brand tires were inspected to see if the warranty would reimburse him before putting another brand of tire on my car? In the past, if I've ever had any issues with an item that had warranty to it, the manufacturer ALWAYS replaced the item with the SAME brand. If you'll take the time to look at the invoice that he's attached to his message it states that the description of the car is a Kia Spectra. If you read my initial complaint my car is a Hyundai Sonata.
Regards,
[redacted]