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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accept it with the following qualifications: I spoke with *** *** on 5/11/16, not 5/13/16; I was at the hospital but I was not a patient, my husband was; I do not recall acknowledging that repairs made to my vehicle by Ben's Workshop were different from the repairs subsequently performed by BMW of Austin, but I agreed to share the BMW of Austin repair receipt to discover whether the components replaced by Ben's Workshop and thoe components subsequently replaced by BMW of Austin were the sameI shared the attached receipt with Mr Morey today, 5/18/
Regards,
*** ***

WE CONTACTED THE CUSTOMER ON FRIDAY 5/13/16 TO DISCUSS THIS COMPLAINT. THE CUSTOMER ACKNOWELDGE THAT THE REPAIRS MADE TO HIS VEHICLE AT A SECOND PROVIDER WERE NOT THE SAME REPAIRS WE COMPLETED TO THE VEHICLE. THEY WERE ECENTUALLY ON THE SAME SYSTEM(DRIVERS DOOR LOCK MECHANISM) BUT DIFFERENT...

COMPOINTENTS. I AGREED WITH THE CUSTOMER THAT A MORE SPECIFIC EXPANATION OF OUR REPAIRS COULD OF PREVENTED CONFUSION REGARDING THE REPAIRS THAT WE PREFORMED ON HIS VEHICLE. I TOLD THE CUSTOMER I WAS OPEN TO MAKING A CONCESSION ONLY ON THE BASIS THAT WE SHOULD HAVE MADE IT CLEARER AS TO THE REPAIRS WE COMPLETED ON THE VEHICLE. WHEN I SPOKE TO THE CUSTOMER HE WAS IN THE HOSPITAL FOR A PROCEEDURE AND COULD NOT RECALL SPECIFICALLY RECALL THE COST OF THE SUBSEQUANT REPAIR MADE TO THE VEHICLE BUT SAID HE WOULD LOOK AT HIS INVOICE AND CALL ME BACK. I AM SURE THAT ONCE HE IS ABLE TO DO THAT WE CAN COME TO AN ACCEPTABLE RESOLUTION.