Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] There was no resolution offered Continually being put off without a resolution is frustrating to both our mutual customer and us as a dealer All communications were provided with the original complaint including the one the business deems as unprofessional We have received zero assistance from the business for our mutual customer for the last month attributing their short-comings as supply shortages It is continually one excuse after another alongside promises of future contact with a resolution that never come Just looking for them to assist in taking care of someone who chose to purchase their product for which only they can get the replacement parts We were told on January 25th that our order for the replacement part had been submitted to their purchasing department with the promise to advise when the part was shipped(email included with the original complaint) We are quickly approaching July, of which the 6th will mark the 10th month we have been waiting for the part we ordered, was submitted to purchasing and has still not been delivered Just asking the business to assist us in taking care of our mutual customer My suggestion of the continued discount was an example of what we would doif we ever found ourselves in their shoes Regards,
This complaint has no justified bearing to be on the Revdex.com website due to the following reasons:- dealer is fully responsible for any "rot lot" on units sold to customers which haven't been properly taken care of- the original complaint speaks of "component failure" which is untrue after speaking with
dealer rep who said that the part was in poor quality when unit was sold to the customer- TAXA mgmt has attempted to assist in the situation (again the responsibility of dealer) but due to supplier part shortages a replacement one has not been identified- dealer has sent for following unprofessional email after an initial attempt to help mitigate the dealer/customer issue:I hope the discount increases with every day that we continue to make our mutual customer wait....and I am left dealing with the mess without any resolve If you have only been out for a week - why wasn't this handled when I initiated the contact with you on May 9th? (Because it is now the 23rd) As I read it - I will hear from someone ("we") after Memorial Day weekend when your shipment arrives(a minimum of Another week without results). You tell me how THIS is helpful
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] We are happy to see this possibly moving in the right direction for our mutual customer, and the proposal of supplying the tent directly to the customer with our paying the 50% cost is a viable remedy We hate to position ourselves as skeptics, and hope that the remedy does not continue to be delayed again, further into the unreasonable wait for our mutual customer to receive resolution they have sought for the last months I look forward to the update of our needing to pay for the part and the verification of it's receipt by our customer, at which time I will consider the dispute resolved and close this claim Thank you
Regards,
We have no intention to ignore any customer or dealer complaints but when supplier issues continue to plague us as a small business there isn't much we can do - except find a new supplier which we have done recently. We will be happy to send a replacement tentside to the customer when the new supplier has shipped us sufficient stock of the part for the aftersales market. We hope to be flooded with new tentsides in the coming month. At that time, we will invoice the dealer for a 50% cost of a new tentside (because of rot-lot) and ship the tentside to the customer address (along with installation guide). We will also include a few goodies (e.g. swag) for the customer in order to reestablish our customer service with him/her. We will notify the dealer when new parts are in stock and send shipment confirmation after the invoice is paid. We apologize for any inconvenience this has caused the customer and dealer at this time. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.] There was no resolution offered. Continually being put off without a resolution is frustrating to both our mutual customer and us as a dealer. All communications were provided with the original complaint including the one the business deems as unprofessional. We have received zero assistance from the business for our mutual customer for the last 9 month attributing their short-comings as supply shortages. It is continually one excuse after another alongside promises of future contact with a resolution that never come. Just looking for them to assist in taking care of someone who chose to purchase their product for which only they can get the replacement parts. We were told on January 25th 2017 that our order for the replacement part had been submitted to their purchasing department with the promise to advise when the part was shipped. (email included with the original complaint) We are quickly approaching July, of which the 6th will mark the 10th month we have been waiting for the part we ordered, was submitted to purchasing and has still not been delivered. Just asking the business to assist us in taking care of our mutual customer. My suggestion of the continued discount was an example of what we would do.. if we ever found ourselves in their shoes.
Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] There was no resolution offered Continually being put off without a resolution is frustrating to both our mutual customer and us as a dealer All communications were provided with the original complaint including the one the business deems as unprofessional We have received zero assistance from the business for our mutual customer for the last month attributing their short-comings as supply shortages It is continually one excuse after another alongside promises of future contact with a resolution that never come Just looking for them to assist in taking care of someone who chose to purchase their product for which only they can get the replacement parts We were told on January 25th that our order for the replacement part had been submitted to their purchasing department with the promise to advise when the part was shipped(email included with the original complaint) We are quickly approaching July, of which the 6th will mark the 10th month we have been waiting for the part we ordered, was submitted to purchasing and has still not been delivered Just asking the business to assist us in taking care of our mutual customer My suggestion of the continued discount was an example of what we would doif we ever found ourselves in their shoes Regards,
This complaint has no justified bearing to be on the Revdex.com website due to the following reasons:- dealer is fully responsible for any "rot lot" on units sold to customers which haven't been properly taken care of- the original complaint speaks of "component failure" which is untrue after speaking with
dealer rep who said that the part was in poor quality when unit was sold to the customer- TAXA mgmt has attempted to assist in the situation (again the responsibility of dealer) but due to supplier part shortages a replacement one has not been identified- dealer has sent for following unprofessional email after an initial attempt to help mitigate the dealer/customer issue:I hope the discount increases with every day that we continue to make our mutual customer wait....and I am left dealing with the mess without any resolve If you have only been out for a week - why wasn't this handled when I initiated the contact with you on May 9th? (Because it is now the 23rd) As I read it - I will hear from someone ("we") after Memorial Day weekend when your shipment arrives(a minimum of Another week without results). You tell me how THIS is helpful
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] We are happy to see this possibly moving in the right direction for our mutual customer, and the proposal of supplying the tent directly to the customer with our paying the 50% cost is a viable remedy We hate to position ourselves as skeptics, and hope that the remedy does not continue to be delayed again, further into the unreasonable wait for our mutual customer to receive resolution they have sought for the last months I look forward to the update of our needing to pay for the part and the verification of it's receipt by our customer, at which time I will consider the dispute resolved and close this claim Thank you
Regards,
We have no intention to ignore any customer or dealer complaints but when supplier issues continue to plague us as a small business there isn't much we can do - except find a new supplier which we have done recently. We will be happy to send a replacement tentside to the customer when the new supplier has shipped us sufficient stock of the part for the aftersales market. We hope to be flooded with new tentsides in the coming month. At that time, we will invoice the dealer for a 50% cost of a new tentside (because of rot-lot) and ship the tentside to the customer address (along with installation guide). We will also include a few goodies (e.g. swag) for the customer in order to reestablish our customer service with him/her. We will notify the dealer when new parts are in stock and send shipment confirmation after the invoice is paid. We apologize for any inconvenience this has caused the customer and dealer at this time. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.] There was no resolution offered. Continually being put off without a resolution is frustrating to both our mutual customer and us as a dealer. All communications were provided with the original complaint including the one the business deems as unprofessional. We have received zero assistance from the business for our mutual customer for the last 9 month attributing their short-comings as supply shortages. It is continually one excuse after another alongside promises of future contact with a resolution that never come. Just looking for them to assist in taking care of someone who chose to purchase their product for which only they can get the replacement parts. We were told on January 25th 2017 that our order for the replacement part had been submitted to their purchasing department with the promise to advise when the part was shipped. (email included with the original complaint) We are quickly approaching July, of which the 6th will mark the 10th month we have been waiting for the part we ordered, was submitted to purchasing and has still not been delivered. Just asking the business to assist us in taking care of our mutual customer. My suggestion of the continued discount was an example of what we would do.. if we ever found ourselves in their shoes.
Regards,