We have been unsuccessful in reaching Ms. [redacted] with regards to her service issue as stated in her complaint. We were servicing her vehicle during this very time, so we are unsure if this is still an issue. Our Service Manager spoke with Ms. [redacted] multiple times and explained that if...
we are to find a problem, we must keep the vehicle and drive it so we can get the problem to show. She was never able to leave the vehicle even while offering another vehicle to drive while we inspected her vehicle. The Service Manager also offered to ride with her to detect the problem, but she never had the time for this to happen. We have been in business over 20 years and we are proud of the program we offer at JD Byrider which includes a 24 Month or 24,000 limited warranty on every vehicle sold. We understand that these are used vehicles and problems may arise during ownership which is why we provide that warranty. I certainly understand it can be frustrating when our transportation is down, but we have, in her specific instance reached out to accommodate her to resolve any mechanical issues that she may be experiencing.With regards to her concern on pricing. J.D. Byrider does not sell vehicles, we sell a program by which the vehicle is the means used to help improve their situation. Therefore our "program" isn't just buying a vehicle. When you compare just purchasing a vehicle, you get no warranty with it, no coverage, no one has reconditions the vehicle, no one reports to three major credit bureaus your good payments, nor are they provided an opportunity to build and/or re-establish credit. We provide all of those facets when one contracts for our "program". The cost alone of our warranty adds a great deal of value alone to the basic price of a vehicle. It is our goal to get people in a vehicle with a warranty in hopes that they can advance from here with a great credit reference for their future needs. If Ms. [redacted] has additional concerns, I would be more than happy to discuss them with her to come to a resolution. Thank you [redacted], GSMJ.D. Byrider North Jackson[redacted]
We have been unsuccessful in reaching Ms. [redacted] with regards to her service issue as stated in her complaint. We were servicing her vehicle during this very time, so we are unsure if this is still an issue. Our Service Manager spoke with Ms. [redacted] multiple times and explained that if...
we are to find a problem, we must keep the vehicle and drive it so we can get the problem to show. She was never able to leave the vehicle even while offering another vehicle to drive while we inspected her vehicle. The Service Manager also offered to ride with her to detect the problem, but she never had the time for this to happen. We have been in business over 20 years and we are proud of the program we offer at JD Byrider which includes a 24 Month or 24,000 limited warranty on every vehicle sold. We understand that these are used vehicles and problems may arise during ownership which is why we provide that warranty. I certainly understand it can be frustrating when our transportation is down, but we have, in her specific instance reached out to accommodate her to resolve any mechanical issues that she may be experiencing.With regards to her concern on pricing. J.D. Byrider does not sell vehicles, we sell a program by which the vehicle is the means used to help improve their situation. Therefore our "program" isn't just buying a vehicle. When you compare just purchasing a vehicle, you get no warranty with it, no coverage, no one has reconditions the vehicle, no one reports to three major credit bureaus your good payments, nor are they provided an opportunity to build and/or re-establish credit. We provide all of those facets when one contracts for our "program". The cost alone of our warranty adds a great deal of value alone to the basic price of a vehicle. It is our goal to get people in a vehicle with a warranty in hopes that they can advance from here with a great credit reference for their future needs. If Ms. [redacted] has additional concerns, I would be more than happy to discuss them with her to come to a resolution. Thank you [redacted], GSMJ.D. Byrider North Jackson[redacted]