Taxi Cab Liability Management, LLC

The response of the "general manager" who hung up on me during a civil disagreement, is totally falseMy accident took place on January 10th and I had been contacting the company since that dayI left numeroud voicemails and did not get any response until the end of january almost in February were I was told by *** *** that the employees in his office had been sick and things were running behindI was also informed by the adjuster that *** *** has a historyI believe years he said, of draggin his feet when it comes to handling businessI simply suggested an alternative for *** *** to speed up the process, which was have the adjuster come back out and check on the specific issue that I was calling about and that is when he proceeded to yell saying " Your not going to tell me how to do my job, we're cancelling the rental and you better get anattorney ***" I have never in my prefessional career had a general manager of any company speak and act in a manner that was displayed by *** ***
It is my belief that from the begining *** *** did not like that I chose my own shop in which I usually take my cars to be repaired with no problems, as she stated that I was should have chosen another shop, once again making me feel as if I was not the victim in theis situation*** *** has terrible people skills and I am completely dissatisfied with his actions and the way that this company handles their clients/victims
I am not familiar with the insurance process as I never, in my adult life, have had to deal with anything like thisNow having this terrible experience I hope that I never have to make another insurance claimI also would like for this company to pay me for the one day of the rental car that they stopped payment on causing me to have to return and pay for a rental car prior to them paying *** so that my vehicle could be released to me
Regards,
*** ***

*** *** ***
*** *** ***
This "compliant" arises from a minor automobile accident which occurred in January of this year The claim was not filed with our office until the end of January
Unfortunately this claim started out on the wrong foot
with the claimant representing to me that the "front bumper is falling off my car"And that he needed to be put in a rental car immediately Our appraiser examined the vehicle, took pictures and informed me that the bumper was not falling off of the vehicle and that it was drivableBased upon this information, I informed the claimant that he would be provided a rental when he takes his vehicle to the body shopAnd he took his vehicle to the body shop on February and was provided a rental on that dayWe issued a check to the claimant to cover these repairs
The claimant chose to get his vehicle repaired at two (2) different shops One shop for the repairs to the vehicle's body the other for claimed mechanical damage The body shop repairs were completed in a reasonable amount of timeThe trouble started with the shop handling the alleged mechanical damage The claimant chose to have the mechanical work done by *** *** * *** located at *** ** *** *** *** *** The claimant stated that he chose this shop because they have a long standing relationship with the shopThis shop, which has an F rating with Revdex.com, was nothing but trouble
The claimant's vehicle was taken to *** *** * *** on or about February or We were initially told that the vehicle should be ready by February and it was notWe were given at least other dates that the vehicle would b ready and it was not readyBy February the claimant's vehicle still was not readyAt this point, we were fed upThe shop had the vehicle about or daysIt outrageous that the shop would have had the claimant's vehicle this long for a routine, minor repair
On February I called the claimant to tell him that these delays were unacceptable and that we were going to have to pull the rental car The claimant proceeded to suggest how the situation with *** should be handled I told him that this would not work because it would just mean more time would be burnt up He did not like my response and proceeded to cut me off and talk over me as I attempted to explain our company's position The conversation did get heated and I terminated the call because the claimant was being rude and belligerent I immediately followed up the call with an email explaining what the claimant would not let me explain on the phone
During one of my many conversations with the shop, the mechanic let it slip that he was doing some "electrical work" on the claimant's vehicleThis work was not related to the accident and unauthorized by usWe began to suspect that all of these delays were the result of *** doing unauthorized and unrelated repairs to the claimant's vehicle The only person who could have authorized these repairs would have been the claimantWe are investigating the possibility of filing insurance fraud charges against the claimant and the shop
Finally, about 4pm on February 28, we get a message from *** stating that the claimant's vehicle was ready and that all they need is a check and then they could release the vehicle I returned the call and told the shop that we could not issues a check because they had not given us an invoice I then suggested that they fax the invoice to us and upon receipt I would use our corporate credit card to pay over the phone and be done with it We never heard back from them
The next day I had to actually go to the shop where they had me wait while they wrote up an invoice and I paid them with a company check The claimant's statement that, "...I still had not received my vehicle back from the shop due to non payment from TLM", is completely bogus!
We have been in business years and I have never had this much trouble with a claimIt is may view that the claimant was dishonest with us from the beginning and may have been in collusion with the shop to have unrelated and unauthorized repairs done to his vehicle
In regards to the claimant's request to speak to my "direct supervisor", as I explained to him, I am General ManagerI am responsible for handling these situations and have no one "over me" Further, as we explained in an email to the claimant, because of what happened on the phone, during my last conversation with him, we have no intention of speaking to him by phone since we have no way to record the conversation We will only communicate with him in writingIn addition, the claimant's cell phone was replaced
If you should have any questions regardding this response, please don't hesitate to give me a call
Sincerely,
*** ***
*** ***