Taxman CPA's, PC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This was the 2nd year we used this company to complete our taxesThe first year we had no issuesThis year we brought our taxes in on April 5th and specifically asked if we could get them done in time by the April 15th deadline for “all” taxpayersIf he would not have been able to complete our taxes then we had the right to know up front so we can make an educated decision and take our business elsewhereWe were told that *** would have our taxes completed and e-filed before the due dateAs I totally understand life happens and not everything’s within our controlAt the very least, months after the fact, we could have been communicated to that this issue had affected our e-filingInstead, when we called to find out the status we were given information and told everything was taken care of and we did not need to take any additional action My husband and I were waiting on our refund to no availIt took us having to call the CPA months later to determine what had happened with our returnsIt was then, that he filed our returnMy concern is that if we didn’t call, when exactly would he have filed? Again, due to circumstances out of his control in April, he filed our taxes late, without our consent, after he told us our taxes were e-filed, and without follow up communicationWe paid for a service that was not delivered as expected and as it had been in the pastThere was no regard for any legal ramifications against us, and the complete and utter arrogance *** had when discussing the matter with me proved he had zero regard for his clientsMost companies, or any human being with common decency, would have been apoplectic which would have gone a long way in our confidence that this person was sincere and actually cared for us as clients/humansAs *** stated he would do it again if he had to and is not sorry for what happenedTo me this is the poorest standard of customer care and absolute disregard for what is the basic expectation of serviceNot once did he apologies which would have gone a long wayHe spoke to me as if my concerns were an annoyance and that I could just go find someone else to do our taxes in the future, which by the way, was never his choiceI would never choose to do business with someone as untrustworthy, corrupt, arrogant, with lack of human decency ever againWith his actions, the way he spoke to me and his lack of business acumen, he is no better than a con-artistUnfortunately has chosen not to refund our $which I hope is worth the business he is losing as more and more of my friends, family, co-workers, and acquaintances have decided to take their business elsewhere so that they do not end u in the same situation I hope it was worth it to himBut if in the event eh Revdex.com can get our refund we would much appreciate the assistance Regards,*** ***

I have come to learn that no matter what is done, someone will not be satisfied Having done this for approximately years now, having a dissatisfied client was inevitable A little background They came in near the end of the tax season to have their taxes prepared They
did pay $ for the service rendered The tax return was done but not immediately e-filed due to our internal system where all tax returns are reviewed before they are submitted Due to some personal matters that occurred near the 15th of April where I was unable to finalize their return, we automatically extended the return so we would not incur any late fees, etcuntil we could finalize and e-file the return The personal matters that occurred involved the safety of my family which caused me to take them out of state It wasn't until this week that their return was actually e-filed That is extremely unusual but due to the personal matters that I was facing, I didn't get back to my e-files as timely as would have been done in previous years That is my fault but I do not apologize because I was doing what was necessary in my situation I told them I was sorry but under the circumstances, I could not change what had happened They wanted a refund for services rendered I denied that request The tax return was done It was e-filed and accepted, maybe not on their time frame but it was done and the service was rendered Would I do what was done under similar circumstances? The answer is yes I invited them to find another tax preparer and wished them well *** ***