TaxMonkey Advisors

Tax Monkey is very unresponsive. They take days to return my calls and emails. I have to follow up with them 3-4 times before I get a response.

They have been working on my case for over 2 years and I was told during my consultation that is would take 3-6 month.

I Strongly suggest not using Tax-Monkey. One thing for sure, they are living up to their name.

Review: I have paid Tax Monkey initially $2,600 for their services to resolve Federal Tax issues and then an additional $1,950 for their help with State taxes. All of the fees and billing issues were paid in full by December 2013. On May 15th, a charge of $650 dollars from tax monkey was taken from my account and then again 2 weeks ago, a charge for $225. Upon calling them, a woman from billing informed me that they had received complaints that customers had been previously put on automatic pay and had unauthorized withdrawals taken out of their debit accounts. She reviewed my billing files and noticed that I had been set up on automatic payment from when they had collected their fees from the fall of 2013 and never taken off of it. She also stated that she realized I needed to be refunded $875 and would just have to speak with her supervisors to determine when my refund would be issued. She said she would get back to me. She didn't. I have since left 3 voicemails (because no one would ever answer their business lines) and written an email. I did finally speak to someone last Monday who told me their account ants were reviewing the situation and would call me later that night. No one ever did. I just want someone to contact me and refund my $875 that I was illegally charged by there company.Desired Settlement: I want to be refunded the $875 I was illegally charged

Business

Response:

Refund has been issued to our client.

Review: This is a company that does nothing and when they finally do they want to charge extra. Before I secured their services, I made arrangements with the IRS for $300/mo commencing 4/15/2013 to cover my 2009 thru 2011 unpaid taxes. Note, though I had not yet submitted my 2012 taxes, they were completed totaling a refund of over $3,000 (due to claiming zero). On 4/26/2013, I secured Tax Monkey services to negotiate a better arrangement. The fee for their services was $3600 which I paid in $300 installments every 2 weeks directly from my checking acct until paid in full on 9/27/2013 (for doing absolutely nothing!). On 10/21/2013, they finally gave me their "so-called" negotiated monthly amount of $476 to pay IRS. Heck! I negotiated better than that without Tax Monkey at $300/mo! I completed another of their financial questionnaires so they can "re-negotiate". On November 29, 2013 the IRS Garnished my paycheck for 75%! How did this situation get this far when they were suppose to be in communication with the IRS on my behalf! On December 3, Tax Monkey asked me to meet them at the IRS office and complete another financial statement in the hopes to release the garnishment. The negotiations at that meeting was between me and IRS (Tax Monkey contributed nothing to the discussions). We (IRS and me) came up with a resolution of $300/mo and once I submitted my 2012 taxes to them (which was the next day), they would release the garnishment. Tax Monkey's "Resolution Section" of the contract agreement, partially reads as follows: "..We will perform a series of services intended to help reduce the obligation, if applicable to your case. As example, these services may include one or all of the following: Offer In Compromise, Installment Agreement, Innocent Spouse, Levy Prevention, Levy Release, Penalty Abatement, Release of Garnishment, or Currently Not Collectable. This agreement confirms your authorization of said service.." Tax Monkey now wants an extra $150 for that meeting with IRS. I want a refund of $3,600Desired Settlement: Full refund. I believe that the only time Tax Monkey corresponded with the IRS was after November 29, 2013 when I informed them of the IRS garnishment to my paycheck. That incident would have been avoided if they were actually communicating with the IRS from 4/26/2013 (when I secured their services) until 11/29/2013.

Business

Response:

This Clients comments are untrue and a request for a full

refund is denied based on the following:

When client hired us she was not in an Installment Agreement

with IRS as she states. She had a proposed Installment Agreement on the table

but was in default based on the fact she had not filed her 2012 Tax Return. We

informed the client of this and told her that it is IRS procedure that that

taxpayer must be in compliance with all Tax Returns being filed to be entered

into an Installment Agreement. She told us at that time she would file the Tax

Returns and send us a copy. Client only sent us incomplete copies of the 2012

Tax Returns and never filed them. Client even admits in her complaint she did

not file the Tax Returns until after our meeting with the IRS and that the

Installment Agreement was based on her filing 2012 Taxes.

The client refused to file the 2012 Tax Returns when asked,

therefore requiring us to go as far as a face-to-face meeting at IRS office in

Laguna Hills, California behalf of the client. This was the reason for the additional

charges to her account. The clients statement that we did nothing is ridicules

and we are happy to provide substantial case notes and backup should the issue be pressed. Even after the face-to-face meeting the IRS still made it a

requirement to file 2012 before the Installment Agreement would be accepted.

Now that the client has met her obligation to file 2012 with the IRS and the

Installment Agreement has been accepted and the client case is closed with our

company as a result. The client’s request for a full refund only shows her

consistent attempt to defraud the people she owes money to including the one’s

that are only trying to help her. This all could have been avoided if the

client would have just filed when we requested her to do so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When I made the initial installment plan agreement with the IRS, my 2012 taxes weren't even due yet. The default on that agreement was due to the company's advice not to honor the IRS agreement and let them negotiate for me a better monthly payment. The only thing I neglected to do was to not listen to that company's advice. The reasons for visiting IRS had nothing to do with the 2012 taxes, but was to re-negotiate a better monthly payment based on my current income and expenses and to appeal to a wage garnishment levied against me (which should not have happened if that company was truly in negotiations with the IRS on my behalf - and p.s. - the company never mentioned anything to me about there being a problem with my 2012 taxes). Their so-called negotiations not only resulted in an increase of over $150 more in monthly payments but also a wage garnishment against me.