Taxnet Financial

I have a date for my refund but on my return in my banking information you did not put my info it says tex net instead where is my money going how will I get it?

I am neutral with this business and up to this point have had no negative issues with them

If this money goes into my account I will be very happy with this place [redacted] denied me a tax advance loan because of credit score even though it's my tax return

This is a great company the fast quick and accurate

Its fast and reliable

Complaint: [redacted] I am rejecting this response because: I sent emails, left voice messages because when you call you do not have an option to speak to anyone because you get transferred to voicemail after waiting for minutes and I even sent a faxI received an email a few days ago telling me that I could submit information again for a second review The email stated that I did not provide the required documentation This is incorrect because the documents were provided and the mistake was on their endA supervisor has yet to contact meI understand that they can correct my paperwork for free but it would be expected because the error was on their part I am paying a fee to get my return filed correctly I feel like I should be given some time of credit due to this issue If I would have never reviewed my return and noticed the error, then the issue would have never been correctedFurthermore, I now have to wait even longer for the remainder of my tax return We as a consumer put our trust in a company so our taxes get filed correctly and instead submit my return without waiting for my completed form and then try to put the blame on me when I had to make them aware of the mistake I have yet to receive my corrected return so I don't even know how much money I am receiving I have not received anything in writing stating that my return has been correctedThis again is completely unacceptable Sincerely, [redacted] ***

EasyPeasy

Complaint: [redacted] I am rejecting this response because:no one has responded to me! I do not want you to file my taxes! I do not want you to do anything for meI owe you and or your company nothingI have filed the necessary paper work to the [redacted] so that they know you are not allowed to take out any fees from my taxesTax preparer fees should not be taken out of my taxesI owe your business nothingYou are fraud and I do want to do any business with you! I called to cancel the day of and no responseSo once again do not file my taxes, the [redacted] is well aware of this, of you all filing people taxes without W-My job will not release anything because of this fraud your company has committedYou have not manger that has took the time to callI was okay to become denied I called the day of the 28th to cancel all things with your company and your rep was rude and very nastySo once again I do not want/need you all to file anything on my behalf.? Sincerely, [redacted] ***

came on time easy to do

I took a little longer but I'm sure it was due to the weekend

I have filed with Taxnet for the last years and have never had an issue with the refund amount, or with getting the funds on time

They were okay, however I was unable to understand some of the CSR'sMy business was taken care of but not in a timely manner

Complaint: [redacted] I am rejecting this response because:you stated We provide tax preparation services and complete applications for RALsA RAL is a loan and not your actual refund I applied for the RAL not the tax returnI only signed the RAL applicationI did not want my taxes filed as your prepared did them incorrectly on top of doing it without my approvalI think this company is misleading customers on purposeWhy was there no other communication, no confirmation my return was filed, or accepted by the ***? I expect my filing fees refunded for the inaccuracy and cost of my now paying for an amended return to fix this problemI also sent an emai the same day as I completed the application as I noticed your preparer did a GA tax form for meI have a GA mailing address but live in FlThe GA address is my mothers house on the GA line within min of meThis email did not receive a response and as I did not know my taxes were automatically being filed without communication or a [redacted] it was not fixedAnother problem I have to pay again to fix as I paid $to a state I am not residing in Sincerely, [redacted]

I am a return customer, and I'm satisfied with the customer service I have received

Initial Business Response / [redacted] (1000, 10, 2015/02/14) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @taxnetfinancial.com Dear Ms [redacted] , To protect the privacy of your account we will not discuss the reason(s) why you were denied for a RAL We will offer general information and ask for you to refer to your adverse letter notification for additional details on RAL denial We provide the services requested by consumersA consumer NEVER has to apply for a RAL in order to e-file a tax returnThe IRS offers free e-file for consumers that qualify and can have your actual refund deposited to your account generally within days If a consumer elects a RAL a one time finance charge of $does apply if approvedIf denied the finance charge does not apply and your tax return is processed by the IRS accordingly As noted in your signed agreement you authorized us to (1) file your tax return and (2) apply for a RALAs noted in your signed agreement the tax return and RAL are completed in conjunction and your tax return is filed regardless of the RAL decision A list of the most common reasons for RAL denials is listed within the RAL AgreementConsumers should review and consider all options prior to a RAL especially if one or more reasons for denial existsAs disclosed in your signed agreement once a consumer e-signs/e-files a bona fide tax return we are unable to cancel the filing regardless of the RAL decision Desired Resolution: We regret that you were not approved for your RAL ;however, we did perform the services YOU requested and tax preparation fees were fully disclosedThe finance fee was not charged to your account since you did not receive the loan proceedsA tax refund is direct deposited to your account generally within days; an adverse RAL decision doesn't delay the processing of your actual tax refund We hope that you will consider our offer to remain as a returning client next yearIf there is anything that we can do to further to assist you please let us know

First two years was great filing my taxes with taxnet financial but this year I was denied the ralThat I was hoping for because I just lost my job and I was relying on I this yearBut I just got a email saying that my RAL was approvedSo I don't know ways goin on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

It was good experience

Ms R***,? We are never happy when a client is not completely satisfied with our servicesThe accuracy of your tax return is important to usIf there is an error on your already filed tax return we will correct the error for free regardless of fault.? Offer: Please provide a day and time for a tax manager to contact you to discuss fixing your tax return if there is an errorThis will cure the incorrect tax return and save you time and energyYou have paid for a service allow us to complete the service by ensuring your tax return is fixed regardless of fault.? ? If the offer is accepted we will also refund you $of the tax preparation feesJust select that you agree to resolve this complaint and we will fix your return and refund $in tax preparation feesWe are making this offer in an attempt to retain you as a client in the future.?

This will be my 2nd year filing with them just wish they had accuracy in dates and time frames, l enjoy being a customer