Dear Sir/Madam;This email is in regard to Complaint ***. We at Mel Grata Chevrolet Toyota and Scion sold *** *** a pre-owned Jeep Compass on 08/25/with a day/2,mile 50-Warranty, which she agreed to. She was offered an extended service contract
and declined it. The vehicle had 47,miles on it at the time of purchase. She drove the vehicle for months and put approximately 9,miles on it during this period of time. On May 1st Mrs*** took the vehicle to *** *** in *** ** to get it ** state inspected and called her salesman *** informing him the Jeep needed work to pass inspection. *** offered for her to bring the Jeep to our dealership in order for our technicians to look at the vehicle. She brought the vehicle down on May 1st and our service department inspected the vehicle and determined that it did need new tires as well as lower control arms which is considered wear and tear items. We explained to Mrs*** that these parts are wearable items and not something that we could have foreseen going bad months and 9,miles. We offered Mrs*** a vehicle to drive while her Jeep was being repaired as well as to do all the work at our cost of parts and labor as a simple good will gesture. The amount of the repair was $not the disputed amount of $1300. Mrs*** has agreed to the repairs and has had them performed on Tuesday, May 5, 2015. We would wish this matter to be considered closed and that Mel Grata Chevrolet Toyota has acted fairly. Sincerely, *** ***
Dear Sir/Madam;This email is in regard to Complaint ***. We at Mel Grata Chevrolet Toyota and Scion sold *** *** a pre-owned Jeep Compass on 08/25/with a day/2,mile 50-Warranty, which she agreed to. She was offered an extended service contract
and declined it. The vehicle had 47,miles on it at the time of purchase. She drove the vehicle for months and put approximately 9,miles on it during this period of time. On May 1st Mrs*** took the vehicle to *** *** in *** ** to get it ** state inspected and called her salesman *** informing him the Jeep needed work to pass inspection. *** offered for her to bring the Jeep to our dealership in order for our technicians to look at the vehicle. She brought the vehicle down on May 1st and our service department inspected the vehicle and determined that it did need new tires as well as lower control arms which is considered wear and tear items. We explained to Mrs*** that these parts are wearable items and not something that we could have foreseen going bad months and 9,miles. We offered Mrs*** a vehicle to drive while her Jeep was being repaired as well as to do all the work at our cost of parts and labor as a simple good will gesture. The amount of the repair was $not the disputed amount of $1300. Mrs*** has agreed to the repairs and has had them performed on Tuesday, May 5, 2015. We would wish this matter to be considered closed and that Mel Grata Chevrolet Toyota has acted fairly. Sincerely, *** ***