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Taylor Fence Company Inc.

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Reviews Taylor Fence Company Inc.

Taylor Fence Company Inc. Reviews (2)

Review: On September 1, 2005 we signed a $4,500.00 contract with Taylor Fence Company to have a vinyl fence installed on our property.

Between January 29 and April 25, 2007, despite repeated ignored phone calls to [redacted] from Taylor Fence acknowledged it was the concrete they installed in the vinly fence which caused splitting, repairs were then made.

On Janury 26, 2014 we discovered another rail section and post supporting the gate had split with concrete coming out of the cracks (post split from top to bottom and distorting the post). We called Taylor immediately and someone stated we would get a call that week or next for someone to inspect the damage. [redacted] called back that day and said there would be a charge for a new post and they will determine if there will be additional charges. [redacted] was told there would be no payment since the fence was improperly installed and we wanted the problem fixed. [redacted] did not acknowledge anything concerning the issue. We researched the manufacturer and was told by [redacted] of [redacted] that they bought the assets of the fence manufacturer who went out of business but after reviewing photos we sent, stated it was concrete installed in the fence that caused the rail and post to split. On April 25 I spoke personally with [redacted] about the issue who stated he didn't know why [redacted] never called back, they no longer fill vinyl fences with concrete but use pressure treated wood instead and that a lady in the next town had a similar problem. I told [redacted] stated the fence was improperly installed and [redacted] stated that the fence is 8 years old and shrugged. He further stated he believed they have the inventory in stock, post included and he would give me an estimate on April 28 or 29. He further stated he would give me a discount on labor (from $400.00 to $300.00),. I told him to write an estimate and call, which he never did.Desired Settlement: Replace the damaged sections and post of the fence which were improperly installed without charge immediately.

Consumer

Response:

Review: [redacted]I am rejecting this response because:

[redacted] fails to address the issue that not only is the post damaged, but a horizontal rail section is split as well. This was stated in the original complaint but was not adressed in the response. Also, on 4/25/14 [redacted] stated that he believed they had the inventory in stock to match my fence and [redacted] is now stating that they do not.

I would also like to add that concrete was not installed in another gate post, contrary to [redacted] assertion that the manufacturer recommended that concrete be installed in a gate post location.

Finally, in light of [redacted] company failure to respond to repeated phone calls and a personal contact at their Howell location, I am not comfortable paying [redacted] in cash or check and waiting approximately five weeks for the work to be completed. I feel there is no guarantee the work will be completed after he is paid in full or there will be unreasonable delays. Regards,[redacted]

Business

Response:

As stated in our previous response, the manufacturer of the PVC fence product is no longer in business and as such any warranty is void. While we understand [redacted] frustration of having to pay for repairs. We believe that an 8 year period is not an unreasonable time period to have to make repairs on a fence.

Regarding the "horizontal rail", we would replace that piece at no additional charge.

We would like to help [redacted], however, we cannot do it at no cost.

Consumer

Response:

As per our telephone conversation

Review: Hired Taylor Fence to install a new fence in back yard. Taylor failed to finish despite paying in full and repeated calls to several different managers (William; Israel; Paul; Mike). All have made repeated promises to finish the job to no avail, over approximately 8 months now. Failed to finish one section of fence with proper plugs covering drill holes + one section of fence nearby not level - needs repair.Desired Settlement: Finish immediately

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Description: Fence Contractors

Address: 1246 Route 33, Howell, New Jersey, United States, 07731

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