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Taylor Hutto Self Storage

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Taylor Hutto Self Storage Reviews (2)

To Whom It May Concern: In response to ID# ***, the claim made by Ms***: the contract is month to month, which means if the customer occupies the unit on the day the rent is due (in this case- 1/1/2018) than the customer pays for the full month’s rent, we do not prorate
The grace period only applies to the late fee, late fee grace period is daysIf the customer did not want to pay January rent they would need to have moved out by 12/31/17. This customer only asked if her stuff would still be in the unit on 1/6/18, which yes the items are still secured in the storage unitThe customer was never held hostageNo refund will be issued, the employees handled the account per the contract. As a courtesy I will extend a $credit on account if the customer, *** ***, wishes to rent a unit from the facility in the near future. Sincerely, *** *** Management***-***-***

Complaint: ***
I am rejecting this response because:I called &Left message for owners to call me on 02-03-2018*** did call me that day &right away she let me know that I had made a complaint to Revdex.com.She told me that she would credit me $in another storage rental I don't believe that is right.She is not admitting that they were wrong by locking me out &charging me a late fee I top of having me pay the $too,therefore this case has not been resolved.She won't give me a refund just a $credit.Sent from my iPhone
Regards,
*** ***

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Address: 4105 W 2nd St Ste A, Taylor, Texas, United States, 76574-4646

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www.taylorhuttoselfstorage.com

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