Taylor Land and Home

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Contact Name and Title: [redacted] owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @icloud.com Taylor Land & Home was established in September I, [redacted] am a sole proprietor operating and managing my business myselfWhile I was working at a neighbor's property I was approached by the home owner in reference to this complaintShe asked if I could help her with drainage at her propertyI did not solicit this workIn my professional opinion I explained that French drains could solve her problemI quoted a price and requested a down payment of half the cost to obtain materials and schedule her jobThis is a common request for landscaping, as the previous companies I've worked for did the sameThe check was received and deposited, material was purchased and deliveredTwo days from the day I deposited the first payment, the check for $1,was cancelledI was then contacted by her son and told she did not need the work done, I arranged a time to meet with her son at the property to explain the job in questionWhen I arrived I waited for over an hour and a half for him to show up, I called several times (on his cell phone, as requested)When he did not show I left, when the deposit was returned I did not further pursue this workThe material was left at the property as wellAlso, I initially explained to the home owner that I had several other jobs in progress and would get to her property as soon as possibleI upheld my end of this agreement, no formal contract was signed or claimed to be madeI provided her with a receipt of her initial payment for the jobSince this complaint was brought to my attention I have met with her son at my bank and provided him the documentation of his mother's cancelled check and my business licenseAgain, I am a sole proprietor with a tax ID and I have filed and paid taxes for my business accordinglyI have years of experience working for other companies, and am more than knowledgeable and capable of doing professional workI will not refund any money which I did not actually receiveAgain, no funds were ever transferredThe job was cancelled by the home owner and it was not started by Taylor Land & Home after I am an honest hard working small business owner not interested in scamming anyone, especially senior citizensThe neighbor's job/complaint referred to here is of no warrant to this caseI contacted the community's police department and am working along with them to resolve that issue

Initial Business Response /* (1000, 5, 2015/09/04) */
Contact Name and Title: *** *** owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@icloud.com
Taylor Land & Home was established in September I, *** *** am a sole proprietor operating and managing my
business myselfWhile I was working at a neighbor's property I was approached by the home owner in reference to this complaintShe asked if I could help her with drainage at her propertyI did not solicit this workIn my professional opinion I explained that French drains could solve her problemI quoted a price and requested a down payment of half the cost to obtain materials and schedule her jobThis is a common request for landscaping, as the previous companies I've worked for did the sameThe check was received and deposited, material was purchased and deliveredTwo days from the day I deposited the first payment, the check for $1,was cancelledI was then contacted by her son and told she did not need the work done, I arranged a time to meet with her son at the property to explain the job in questionWhen I arrived I waited for over an hour and a half for him to show up, I called several times (on his cell phone, as requested)When he did not show I left, when the deposit was returned I did not further pursue this workThe material was left at the property as wellAlso, I initially explained to the home owner that I had several other jobs in progress and would get to her property as soon as possibleI upheld my end of this agreement, no formal contract was signed or claimed to be madeI provided her with a receipt of her initial payment for the jobSince this complaint was brought to my attention I have met with her son at my bank and provided him the documentation of his mother's cancelled check and my business licenseAgain, I am a sole proprietor with a tax ID and I have filed and paid taxes for my business accordinglyI have years of experience working for other companies, and am more than knowledgeable and capable of doing professional workI will not refund any money which I did not actually receiveAgain, no funds were ever transferredThe job was cancelled by the home owner and it was not started by Taylor Land & Home after
I am an honest hard working small business owner not interested in scamming anyone, especially senior citizensThe neighbor's job/complaint referred to here is of no warrant to this caseI contacted the community's police department and am working along with them to resolve that issue

Initial Business Response /* (1000, 11, 2015/09/24) */
I am a sole proprietor who established my own company just over a year ago and have more than a decade of experience in the landscaping industry
I was called to this property by another customer (this homeowner's son); I was asked to fix the
leak in the basementWhen I looked at her problem I told her my professional opinion and most cost effective option for her was to clean up the area and replace the old drainage, which was broken from years of use, and bury new drains directing water run-off into her yard & away from the houseThe existing drainage directed the water straight down to the foundation/basement window (where her basement flooded from)I was also very clear to explain to this homeowner that I would not be able to get started right away, as I was in the middle of other jobs, one being her son's landscapingAs I worked on the drainage the homeowner expressed her concern about the water run-off between her yard and her neighbor's; the neighbor also approached me with her similar concernsThe solution I presented to this was to build a dry well, a small rock filled ditch lined with plastic lining, along the side of the yard where the water was problematicI brought materials over to show the homeowner my intention, this job was not completed and no payments were made, due to the homeowner's requestI did work into the evening several days in hopes to satisfy this homeowner, I also included extra labor and minimal yard/home maintenance at no additional charge, which is part of my customer appreciation policyPart of the miscellaneous work I was asked to take care of was cleaning out the debris and trash under her porch, that is where these planters were locatedI made several attempts to return these items once notified, until I was threatened by the homeowner and harassed by her neighbor, (who claims my personal property belongs to this homeowner)This situation could have been solved months ago with simple communication, and is now a civil issue and has no relevance to the quality & efficiency of my work, or my personal integrityI have been in this business for over years and just started my own landscaping business a year ago; I am a sole proprietor and value each customer I work withI have been trusted in thousands of homes over the years and have never heard of a complaint about missing personal propertyThat is not the business I run
Also, I made sure to repair the yard that was damaged by my truck and trailerI was working late and the homeowner suggested I pull into the yard, I knew the opposite side of the yard was dry and failed to check the side I pulled onto and I dug a rutThat rut has been filled with dirt, graded, seeded & wateredGrass was starting to grow by the time I was done at this propertyAccording to the homeowner's son, the yard is full and that spot is unnoticeableThis was done at my expense, as to it was my doing therefore my responsibility to repairI take responsibility of my work and do my best to work to any extent for customer satisfaction, however, when the homeowner is not willing to discuss concerns with me reasonably, disrespects my all around character, sends other people to follow me home and tells me to leave her property permanently I no longer think it is necessary to go out of my way to appease such peopleHer basement has not flooded since I repaired and replaced the drainageHer son has made an effort to apologize on behalf of his mother and has expressed satisfaction and appreciation for the work I did do at her propertyThe local police have advised me not to act on this complaint, or return to the property and have also expressed an understanding of the less respectful manner of the resident homeownerI would like this long thought out response to be the last request of me to attempt to explain/defend myself and my business regarding this property and homeownerNo refund will be issued, the cost of the drainage to fix the flooding basement was agreed to be $1,500; as stated before, this job was completed to customer satisfactionThis complaint does not mention my work on her original request
Again, her basement no longer leaks, and the drainage I installed and completed works properly
Also, I will not purchase and install sod after I already repaired the damage I created to the yard
The civil matter regarding these planters will be solved in cooperation with the Glendale police and the officer aware of the situation, whom I reached out to in hopes to resolve this matter respectfully

Initial Business Response /* (1000, 5, 2015/09/04) */
Contact Name and Title: *** *** owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@icloud.com
Taylor Land & Home was established in September I, *** *** am a sole proprietor operating and managing my
business myselfWhile I was working at a neighbor's property I was approached by the home owner in reference to this complaintShe asked if I could help her with drainage at her propertyI did not solicit this workIn my professional opinion I explained that French drains could solve her problemI quoted a price and requested a down payment of half the cost to obtain materials and schedule her jobThis is a common request for landscaping, as the previous companies I've worked for did the sameThe check was received and deposited, material was purchased and deliveredTwo days from the day I deposited the first payment, the check for $1,was cancelledI was then contacted by her son and told she did not need the work done, I arranged a time to meet with her son at the property to explain the job in questionWhen I arrived I waited for over an hour and a half for him to show up, I called several times (on his cell phone, as requested)When he did not show I left, when the deposit was returned I did not further pursue this workThe material was left at the property as wellAlso, I initially explained to the home owner that I had several other jobs in progress and would get to her property as soon as possibleI upheld my end of this agreement, no formal contract was signed or claimed to be madeI provided her with a receipt of her initial payment for the jobSince this complaint was brought to my attention I have met with her son at my bank and provided him the documentation of his mother's cancelled check and my business licenseAgain, I am a sole proprietor with a tax ID and I have filed and paid taxes for my business accordinglyI have years of experience working for other companies, and am more than knowledgeable and capable of doing professional workI will not refund any money which I did not actually receiveAgain, no funds were ever transferredThe job was cancelled by the home owner and it was not started by Taylor Land & Home after
I am an honest hard working small business owner not interested in scamming anyone, especially senior citizensThe neighbor's job/complaint referred to here is of no warrant to this caseI contacted the community's police department and am working along with them to resolve that issue

Initial Business Response /* (1000, 11, 2015/09/24) */
I am a sole proprietor who established my own company just over a year ago and have more than a decade of experience in the landscaping industry
I was called to this property by another customer (this homeowner's son); I was asked to fix the
leak in the basementWhen I looked at her problem I told her my professional opinion and most cost effective option for her was to clean up the area and replace the old drainage, which was broken from years of use, and bury new drains directing water run-off into her yard & away from the houseThe existing drainage directed the water straight down to the foundation/basement window (where her basement flooded from)I was also very clear to explain to this homeowner that I would not be able to get started right away, as I was in the middle of other jobs, one being her son's landscapingAs I worked on the drainage the homeowner expressed her concern about the water run-off between her yard and her neighbor's; the neighbor also approached me with her similar concernsThe solution I presented to this was to build a dry well, a small rock filled ditch lined with plastic lining, along the side of the yard where the water was problematicI brought materials over to show the homeowner my intention, this job was not completed and no payments were made, due to the homeowner's requestI did work into the evening several days in hopes to satisfy this homeowner, I also included extra labor and minimal yard/home maintenance at no additional charge, which is part of my customer appreciation policyPart of the miscellaneous work I was asked to take care of was cleaning out the debris and trash under her porch, that is where these planters were locatedI made several attempts to return these items once notified, until I was threatened by the homeowner and harassed by her neighbor, (who claims my personal property belongs to this homeowner)This situation could have been solved months ago with simple communication, and is now a civil issue and has no relevance to the quality & efficiency of my work, or my personal integrityI have been in this business for over years and just started my own landscaping business a year ago; I am a sole proprietor and value each customer I work withI have been trusted in thousands of homes over the years and have never heard of a complaint about missing personal propertyThat is not the business I run
Also, I made sure to repair the yard that was damaged by my truck and trailerI was working late and the homeowner suggested I pull into the yard, I knew the opposite side of the yard was dry and failed to check the side I pulled onto and I dug a rutThat rut has been filled with dirt, graded, seeded & wateredGrass was starting to grow by the time I was done at this propertyAccording to the homeowner's son, the yard is full and that spot is unnoticeableThis was done at my expense, as to it was my doing therefore my responsibility to repairI take responsibility of my work and do my best to work to any extent for customer satisfaction, however, when the homeowner is not willing to discuss concerns with me reasonably, disrespects my all around character, sends other people to follow me home and tells me to leave her property permanently I no longer think it is necessary to go out of my way to appease such peopleHer basement has not flooded since I repaired and replaced the drainageHer son has made an effort to apologize on behalf of his mother and has expressed satisfaction and appreciation for the work I did do at her propertyThe local police have advised me not to act on this complaint, or return to the property and have also expressed an understanding of the less respectful manner of the resident homeownerI would like this long thought out response to be the last request of me to attempt to explain/defend myself and my business regarding this property and homeownerNo refund will be issued, the cost of the drainage to fix the flooding basement was agreed to be $1,500; as stated before, this job was completed to customer satisfactionThis complaint does not mention my work on her original request
Again, her basement no longer leaks, and the drainage I installed and completed works properly
Also, I will not purchase and install sod after I already repaired the damage I created to the yard
The civil matter regarding these planters will be solved in cooperation with the Glendale police and the officer aware of the situation, whom I reached out to in hopes to resolve this matter respectfully