Taylor-Made Farm Inc.

Initial Business Response /* (1000, 5, 2015/11/30) */
Contact Name and Title: *** *** Sr.Tech
Contact Phone: XXXXXXXXXX ext
Contact Email: ***@epius.com
Dear *** please find attach for the pictures of the stand and base that our i2367Fh monitor usesAs you can see this monitor
uses a metallic base which is almost impossible to break with human force and the stand is made of metal covered with plasticWe have made several force test and unable to duplicate the customers complaintWhen Mr*** called in we informed him that the stand was no likely to break on its own, and we pointed him to our warranty statement that we are attaching here, which states we do not cover physical damagesWe offer to sale the part for $which he did not accept and stated he would report the incident to Revdex.comPlease review this letter, our attachments & give us your feedback on this matterPlease feel free to contact me directly or Pin our service director at X-XXX-XXX-XXXX ext***
Thank you in advance and hope to hear from you soon
Best Regards
Initial Consumer Rebuttal /* (3000, 17, 2016/01/22) */
I ended up buying a new monitor from another companyAOC has choose to not honor their warranty and fix a defect on their product