The customer was called and informed that there needed to be a good battery connection before we could complete any further diagnosisThe customer was also informed that the current cables for the battery were corroded severely and needed to be replacedHe agreed to this but it was only the beginning of the repairWhen you are looking for a short or lack of charging in anelectrical system, you have to have a known voltage and then go from there to see where it islostThis has to be done in order to find where the problem isThe entire electrical system and components on this machine were corroded and had to have all the connections taken apart, cleaned, and reassembledOnce all of the connectors had been cleaned and put back together the machine was working properlyThis is when the customer was notified that the unit was completeAn electrical short is not comparable to an oil change and filterThe problem must be found and repairedThen the unit has to be checked for further problems possibly caused by this shortageAll of these actions take a reasonable amount of time as explained to the customer when the unit was picked upThe customer was shown the tech book and the steps that were required to complete the repairAs the service manager, I did my best to explain what was needed to make the repair and how it was completedCustomer service is our main priority and we hope to resolve this matter to our best ability
The customer was called and informed that there needed to be a good battery connection before we could complete any further diagnosisThe customer was also informed that the current cables for the battery were corroded severely and needed to be replacedHe agreed to this but it was only the beginning of the repairWhen you are looking for a short or lack of charging in anelectrical system, you have to have a known voltage and then go from there to see where it islostThis has to be done in order to find where the problem isThe entire electrical system and components on this machine were corroded and had to have all the connections taken apart, cleaned, and reassembledOnce all of the connectors had been cleaned and put back together the machine was working properlyThis is when the customer was notified that the unit was completeAn electrical short is not comparable to an oil change and filterThe problem must be found and repairedThen the unit has to be checked for further problems possibly caused by this shortageAll of these actions take a reasonable amount of time as explained to the customer when the unit was picked upThe customer was shown the tech book and the steps that were required to complete the repairAs the service manager, I did my best to explain what was needed to make the repair and how it was completedCustomer service is our main priority and we hope to resolve this matter to our best ability