Taylor Morrison Arizona, Inc.

To whom it may concern
 
In...

reference to Revdex.com claim # [redacted] 
Taylor Morrison entered into a Purchase Agreement with the customers on 11-29-2015.   We started construction in January 2016 and are well into the build process when the customers told us they wouldn't be able to close on the home as they have lost their job.
I've left a voice message for the customer as well as their realtor in an effort to see if there was any way of working it out.  The home isn't quite finished and we have offered to work with the customer to give them some additional time to secure a new job.
Taylor Morrison’s Purchase Agreement allows for a 45 Finance Contingency where a buyer could receive a refund for not qualifying and we went past that point back in January 2016.
Per our contract, Taylor Morrison will retain Earnest Deposits as liquidated damages and not seek any further damages from the buyer's. 
 
Best Regards
Bob T[redacted]
Sales Manager
Taylor Morrison

Taylor Morrison has already responded to this concern and is currently working on these issues with an ongoing open ticket we are tracking.  We have had the air conditioning company and the energy inspection company meet with us checking out their concern. We have tightened up some minor...

insulation sags in the garage.    The insulation and the air conditioning system are set up and built correctly and will function as it is designed to work if the homeowners follow the suggestions from the experts we sent to their home.   The homeowner has been enlightened that to maintain the comfort of their home and the bedroom the thermostat must be kept lower than it is currently being set at.   The thermostat needs to be set at about 77 degrees which is lower than the much higher temperature it is currently kept at during the day.  All air conditioning systems are not rated or expected to cool down extreme swings and must be kept somewhat consistent to function well as designed.     We also are working on the cabinet door concerns and this work has been ordered and will be coming soon. Please feel free to use this response as needed and ask the homeowners to contact our customers service department at [redacted] if they have further concerns.