The negative reviews are fake. The keyboard warrior Karens are in full force slandering the neighborhoods we live in. Taylor Morrison Arizona is a good quality company to work with. I love my Taylor Morrison built home.
I have lived in this house from the beginning and we have NEVER had a balanced temperature in this house. I have had Chas Roberts out here including several other AC companies and all have said that my AC is not big enough for my house and that is the reason for the unbalanced cooling. I have a long list of other homes in the same area built by Taylor Morrison that has the exact same issue and no one will or can help because of how this is designed or who it was installed by. Why is everyone so afraid of Chas Roberts?
To clarify, Chas Roberts installed my AC but they said that Taylor Morrison designed it. They only installed what they were told to do. But Chas Roberts can't fix it and doesn't know why we have these issues.
Taylor Morrison apologizes for the delayThis home and the granite slab are both covered under warrantyWe have reached out to Mr [redacted] and scheduled an appointment to have the Granite Manufacture Representative out to inspect the granite to determine if there is a warranty issue with the stone This inspection is now scheduled for May 3rd at 8:a.mWe will also have a supervisor on site to address any further concerns related to this issue
Taylor Morrison will continue to stand behind our warranty and address all warranted items pursuant to the terms of Mr***'s New Home Purchase Agreement and Limited Warranty provided to him in connection with the recent purchase of his homeHowever, please note that our Customer Service Manager (Pat Magee, [email protected], (602) 399-3027) has attempted to make contact with Mr [redacted] on multiple occasions including March 31st, April 3rd, and April 5th with no return calls at this timeWe will continue to reach out to Mr [redacted] and commit to warrant repairs as necessary per industry and ROC standards However, we understandably need Mr***'s mutual cooperation (as required by the terms of our Warranty) in returning our calls, so that we may schedule repairs, as needed Mr [redacted] is directed to contact our designee MrPat Magee personally at the contact information above for specialized attention, in lieu of the warranty submission protocol We were already working on addressing Mr***'s concern prior to his delivery of his Revdex.com complaint and will continue to do so upon hearing back from him Otherwise, we understandably are unable to progress.Further, please note that our own communication records and inspections differ from Mr***'s characterization with respect to the number and extent of outstanding new home warranty items at issue, as well as our own responsiveness in reaching out to him (as noted above) Thank you for the opportunity to respond and upon hearing back from Mr***, we will keep you advised of the progressRegards, Douglas H [redacted] Vice President - ConstructionTaylor Morrison (Phoenix Division)
Our dispute with TM is about TM agent, Shelly Z [redacted] misleading us into signing the contract and not about when and how I lost my job and when and how I’ll get it againShelly Z [redacted] misled us by giving us information & made a promise of returning our earnest deposits if the loan did not get approvedShe had not told us about the Financial Contingency or the Unapproved Lender clause while walking us thru the contract and that’s why soon as the loan got declined, she sent us the Cancellation Agreement (attached) which stated our Earnest Deposit will be refunded to us within daysLater she voided it and wrote in her email to us that her manager had to bring this to her attention that Earnest Money is not refunded if the buyer goes with an outside lenderHow is it that their agents themselves do not have complete information about the contract? Someone who is unaware of the contract herself was walking us thru the contract and we trusted every word of hersTo add to this, in her email (attached) to us she has agreed IN WRITING that it was a mistake on her part to advise us against the contractI lost my job in January and we still made the final third installment of $5k towards earnest deposit in February because that’s how much we liked the house and also we believed that our Earnest Deposit would be refunded if the loan did not get approved as promised to us by Shelly Z [redacted] I’d want TM to stick to their words and refund our earnest deposit as promised to us
The Warranty Manager for Taylor Morrison Arizona has spoken to Mr [redacted] today at 2:p.mMr [redacted] has given our paint contractor multiple attempts to address concerns with the front door paint, however the repairs have not been successfulWe have since offered to replace the door with a new one and the homeowner has acceptedTaylor Morrison has and will continue to stand behind our "Taylor Morrison Limited Warranty" throughout the duration of the warranty periodThe Taylor Morrison East Valley Special Operations Representative has been in constant communication with Mr [redacted] and is the designated point of contact for warranty repairs
This home is out of warranty and we are aware of his concerns We have been to this home reviewed and addressed his concerns and discussed them with the homeowner Taylor Morrison is not responsible for the homeowner maintenance items on this homeIt is unfortunate that the homeowner disagrees with the warranty period agreed to at the time of purchase
Soil erosion is a natural displacement of the upper soil due to rainProper erosion protection is needed to help control erosion, and prevent soil displacementThe backyard of this residence is all dirtIt is the responsibility of the owner to install landscape groundcovers to help minimize and prevent erosionBy refusing to landscape, the dirt will continue to erode without any groundcovers or plantsErosion is also specifically noted as a non-warrantable item in the Limited Warranty Policy due to the preceeding observations(Page 16, section 8.3)The dirt, and minimal groundcover, on the other side of the wall in question is maintained by the local Home Owners AssociationProper landscape maintenance and erosion control, on the other side of the wall maintained by the Home Owners Association, would also assist in erosionBoth the wall in question, as well as the landscaping on the other side of the back wall, were not built, nor maintained by Taylor Morrison.Contrary to the filed complaint, we have assisted with this issue by replacing the eroded dirt as a customer courtesy to the homeowner, although it was not mandated or required
In Feb we submitted to have our exterior access door on the garage repaired due to poor installation Jim the Taylor M [redacted] contact in Adora Trails has done everything to delay the repairs, to include waiting over a week to return phone calls We are still waiting for a call from a manager to get this resolved In no way should it take a builder months to replace a very common door that they are still using on the houses currently being built Prior to Jim coming into the area we had no issues getting warranty requests fixed in a very timely manner
Taylor Morrison confirms its position that the erosion issue is not warrantableUnfortunately, there cannot be a guarantee that there will be no soil erosion in generalLandscape and ground covers will minimize soil erosion when placed, and maintained properly, within the orientation of the landscape and drainage planeThis home had a certified 3rd party certification for positive drainage at the time of closing almost a year agoNatural rain, and lack of landscape and maintenance, will slowly erode any bare surface
MrH [redacted] needs to be specific about what part of my account is different from hisAs far as I am aware what I reported to you is 100% accurateAlso I am aware of no contact from a MrPat M***Maybe he should consider updating my contact information if the information he has is not accurateI have had no problem receiving messages from other employees of Taylor Morrison, but I have never heard from Pat M***
Customer Care Manager, Pat M***, met with Mrand Mrs [redacted] Friday 7th at 11:During this meeting, we brought our trade partner supervisors to review the major concerns of the homeownerWe have reviewed the concerns of the homeowners and scheduled for warranty repairs of all concerns for next weekNo repairs were denied at that timeAlthough we did reach out and left messages at the number provided on the complaint, it turns out that this is the house number, and not the best contact number for Mr***We have since retrieved two cell phone numbers for Mrand Mrs*** to ensure that we have a good line of verbal communicationWe have also provided Mrand Mrs [redacted] with the contact info for MrPat M [redacted] as well as our Special Operations Representative and our local Customer Care RepresentativeThis will give Mrand Mrs [redacted] more avenues to retrieve updates to warranty repairs as needed.We apologize that we started off on the wrong foot with respect to setting and following through on the homeowners expectationsAlthough many of the concerns brought up by the homeowner may be within industry standards, we appreciate, and understand that this is not in line with the homeowners expectationsThis was one issue were we may have not been on the same page in the pastWe will strive to meet the homeowners expectations while exceeding standard building practices and will have open and consistent communication going forward.Again, we do sincerely apologize and are committed to following through with the warranty repairs as discussed at our meeting
Taylor Morrison gave me days to sell my home then added another days ....I followed all the rules laid out by Taylor Morrison to sell my home - some homes don't sell in days and the Real Estate market is very finicky right nowHowever Taylor Morrison felt it there right to keep $of my deposit because the house didn't sell BAD BUSINESS - SELL YOUR HOUSE FIRST - DON'T TRUST TAYLOR MORRISON
Taylor Morrison is committed to stand by our home warranty as designated by the Taylor Morrison Warranty GuidelinesThis warranty includes repairs to be made within industry standards, which may not necessarily meet the homeowners expectationsThe delays, due to cabinets being ordered, are from the manufactureCabinet parts typically take 3-weeks from the manufactureAn appointment is already scheduled for January 4th to address warranty concerns now that the cabinet parts have arrived
Pat M [redacted] (Customer Service Manager) met with Mrs [redacted] on 11/30/to discuss these concernsThe items in question are under warranty and are already being addressedWe discussed that we will continue to repair the items under warranty and will replace as needed
Customer Care Manager Pat M [redacted] met with Mrand Mrs [redacted] in person on April 7th at 7:amWe scheduled this before the homeowner went to work in order to prevent any more time away from workWe evaluated all of the homeowners concerns from the complaint as well as answered all questions.We have scheduled all of the homeowners concerns to be addressed on April 17th and have transferred the responsibility to the warranty department to ensure that the homeowner gets adequate care were we fell short previously.Mrand Mrs [redacted] were also given contact information to the warranty department so they can retrieve timely information for warranty repairs.Taylor Morrison will stand behind our product, as always, and apologizes for not being attentive enough to the homeowners concerns
We sent a letter of explanation you should have received already The Homeowner was supposed to call and drop this as wellThis registrar letter was sent to you prior to us being able to even respond to the Homeowner!! Give us a chance to respond in the future first please Thank you
To clarify, Chas Roberts installed my AC but they said that Taylor Morrison designed it. They only installed what they were told to do. But Chas Roberts can't fix it and doesn't know why we have these issues.
Taylor Morrison apologizes for the delayThis home and the granite slab are both covered under warrantyWe have reached out to Mr [redacted] and scheduled an appointment to have the Granite Manufacture Representative out to inspect the granite to determine if there is a warranty issue with the stone This inspection is now scheduled for May 3rd at 8:a.mWe will also have a supervisor on site to address any further concerns related to this issue
Taylor Morrison will continue to stand behind our warranty and address all warranted items pursuant to the terms of Mr***'s New Home Purchase Agreement and Limited Warranty provided to him in connection with the recent purchase of his homeHowever, please note that our Customer Service Manager (Pat Magee, [email protected], (602) 399-3027) has attempted to make contact with Mr [redacted] on multiple occasions including March 31st, April 3rd, and April 5th with no return calls at this timeWe will continue to reach out to Mr [redacted] and commit to warrant repairs as necessary per industry and ROC standards However, we understandably need Mr***'s mutual cooperation (as required by the terms of our Warranty) in returning our calls, so that we may schedule repairs, as needed Mr [redacted] is directed to contact our designee MrPat Magee personally at the contact information above for specialized attention, in lieu of the warranty submission protocol We were already working on addressing Mr***'s concern prior to his delivery of his Revdex.com complaint and will continue to do so upon hearing back from him Otherwise, we understandably are unable to progress.Further, please note that our own communication records and inspections differ from Mr***'s characterization with respect to the number and extent of outstanding new home warranty items at issue, as well as our own responsiveness in reaching out to him (as noted above) Thank you for the opportunity to respond and upon hearing back from Mr***, we will keep you advised of the progressRegards, Douglas H [redacted] Vice President - ConstructionTaylor Morrison (Phoenix Division)
Our dispute with TM is about TM agent, Shelly Z [redacted] misleading us into signing the contract and not about when and how I lost my job and when and how I’ll get it againShelly Z [redacted] misled us by giving us information & made a promise of returning our earnest deposits if the loan did not get approvedShe had not told us about the Financial Contingency or the Unapproved Lender clause while walking us thru the contract and that’s why soon as the loan got declined, she sent us the Cancellation Agreement (attached) which stated our Earnest Deposit will be refunded to us within daysLater she voided it and wrote in her email to us that her manager had to bring this to her attention that Earnest Money is not refunded if the buyer goes with an outside lenderHow is it that their agents themselves do not have complete information about the contract? Someone who is unaware of the contract herself was walking us thru the contract and we trusted every word of hersTo add to this, in her email (attached) to us she has agreed IN WRITING that it was a mistake on her part to advise us against the contractI lost my job in January and we still made the final third installment of $5k towards earnest deposit in February because that’s how much we liked the house and also we believed that our Earnest Deposit would be refunded if the loan did not get approved as promised to us by Shelly Z [redacted] I’d want TM to stick to their words and refund our earnest deposit as promised to us
The Warranty Manager for Taylor Morrison Arizona has spoken to Mr [redacted] today at 2:p.mMr [redacted] has given our paint contractor multiple attempts to address concerns with the front door paint, however the repairs have not been successfulWe have since offered to replace the door with a new one and the homeowner has acceptedTaylor Morrison has and will continue to stand behind our "Taylor Morrison Limited Warranty" throughout the duration of the warranty periodThe Taylor Morrison East Valley Special Operations Representative has been in constant communication with Mr [redacted] and is the designated point of contact for warranty repairs
This home is out of warranty and we are aware of his concerns We have been to this home reviewed and addressed his concerns and discussed them with the homeowner Taylor Morrison is not responsible for the homeowner maintenance items on this homeIt is unfortunate that the homeowner disagrees with the warranty period agreed to at the time of purchase
Soil erosion is a natural displacement of the upper soil due to rainProper erosion protection is needed to help control erosion, and prevent soil displacementThe backyard of this residence is all dirtIt is the responsibility of the owner to install landscape groundcovers to help minimize and prevent erosionBy refusing to landscape, the dirt will continue to erode without any groundcovers or plantsErosion is also specifically noted as a non-warrantable item in the Limited Warranty Policy due to the preceeding observations(Page 16, section 8.3)The dirt, and minimal groundcover, on the other side of the wall in question is maintained by the local Home Owners AssociationProper landscape maintenance and erosion control, on the other side of the wall maintained by the Home Owners Association, would also assist in erosionBoth the wall in question, as well as the landscaping on the other side of the back wall, were not built, nor maintained by Taylor Morrison.Contrary to the filed complaint, we have assisted with this issue by replacing the eroded dirt as a customer courtesy to the homeowner, although it was not mandated or required
In Feb we submitted to have our exterior access door on the garage repaired due to poor installation Jim the Taylor M [redacted] contact in Adora Trails has done everything to delay the repairs, to include waiting over a week to return phone calls We are still waiting for a call from a manager to get this resolved In no way should it take a builder months to replace a very common door that they are still using on the houses currently being built Prior to Jim coming into the area we had no issues getting warranty requests fixed in a very timely manner
Taylor Morrison confirms its position that the erosion issue is not warrantableUnfortunately, there cannot be a guarantee that there will be no soil erosion in generalLandscape and ground covers will minimize soil erosion when placed, and maintained properly, within the orientation of the landscape and drainage planeThis home had a certified 3rd party certification for positive drainage at the time of closing almost a year agoNatural rain, and lack of landscape and maintenance, will slowly erode any bare surface
MrH [redacted] needs to be specific about what part of my account is different from hisAs far as I am aware what I reported to you is 100% accurateAlso I am aware of no contact from a MrPat M***Maybe he should consider updating my contact information if the information he has is not accurateI have had no problem receiving messages from other employees of Taylor Morrison, but I have never heard from Pat M***
Customer Care Manager, Pat M***, met with Mrand Mrs [redacted] Friday 7th at 11:During this meeting, we brought our trade partner supervisors to review the major concerns of the homeownerWe have reviewed the concerns of the homeowners and scheduled for warranty repairs of all concerns for next weekNo repairs were denied at that timeAlthough we did reach out and left messages at the number provided on the complaint, it turns out that this is the house number, and not the best contact number for Mr***We have since retrieved two cell phone numbers for Mrand Mrs*** to ensure that we have a good line of verbal communicationWe have also provided Mrand Mrs [redacted] with the contact info for MrPat M [redacted] as well as our Special Operations Representative and our local Customer Care RepresentativeThis will give Mrand Mrs [redacted] more avenues to retrieve updates to warranty repairs as needed.We apologize that we started off on the wrong foot with respect to setting and following through on the homeowners expectationsAlthough many of the concerns brought up by the homeowner may be within industry standards, we appreciate, and understand that this is not in line with the homeowners expectationsThis was one issue were we may have not been on the same page in the pastWe will strive to meet the homeowners expectations while exceeding standard building practices and will have open and consistent communication going forward.Again, we do sincerely apologize and are committed to following through with the warranty repairs as discussed at our meeting
Taylor Morrison gave me days to sell my home then added another days ....I followed all the rules laid out by Taylor Morrison to sell my home - some homes don't sell in days and the Real Estate market is very finicky right nowHowever Taylor Morrison felt it there right to keep $of my deposit because the house didn't sell BAD BUSINESS - SELL YOUR HOUSE FIRST - DON'T TRUST TAYLOR MORRISON
Taylor Morrison is committed to stand by our home warranty as designated by the Taylor Morrison Warranty GuidelinesThis warranty includes repairs to be made within industry standards, which may not necessarily meet the homeowners expectationsThe delays, due to cabinets being ordered, are from the manufactureCabinet parts typically take 3-weeks from the manufactureAn appointment is already scheduled for January 4th to address warranty concerns now that the cabinet parts have arrived
Pat M [redacted] (Customer Service Manager) met with Mrs [redacted] on 11/30/to discuss these concernsThe items in question are under warranty and are already being addressedWe discussed that we will continue to repair the items under warranty and will replace as needed
Customer Care Manager Pat M [redacted] met with Mrand Mrs [redacted] in person on April 7th at 7:amWe scheduled this before the homeowner went to work in order to prevent any more time away from workWe evaluated all of the homeowners concerns from the complaint as well as answered all questions.We have scheduled all of the homeowners concerns to be addressed on April 17th and have transferred the responsibility to the warranty department to ensure that the homeowner gets adequate care were we fell short previously.Mrand Mrs [redacted] were also given contact information to the warranty department so they can retrieve timely information for warranty repairs.Taylor Morrison will stand behind our product, as always, and apologizes for not being attentive enough to the homeowners concerns
We sent a letter of explanation you should have received already The Homeowner was supposed to call and drop this as wellThis registrar letter was sent to you prior to us being able to even respond to the Homeowner!! Give us a chance to respond in the future first please Thank you