Taylor Morrison of Carolinas Reviews (%countItem)
Taylor Morrison of Carolinas Rating
Address: 11405 N Community House Rd STE 150, Charlotte, North Carolina, United States, 28277-4430
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Our backyard was not graded properly during the construction process and as a result we are suffering severe erosion issues, making the yard a hazard.
My husband, ***, and I closed on our new construction home in November 2018 with Taylor Morrison. We had issues with the builder throughout the course of the construction of our home, the majority of which were caused by the fact that we had three general contractors in a matter of nine months, which caused significant delays to our closing and rushing on the design and building of the house and landscaping. We believe the grading of the backyard, which we raised verbally to our contractor at the time, was not properly executed and has resulted in numerous erosion issues.
The issue at hand is the landscaping in our backyard. We believe the backyard to not have been graded properly as a result of Taylor Morrison's negligence, and we are suffering severe erosion issues because of it. Since our closing in 2018, we have had at least three people from Taylor Morrison serve as our "representative" for fixing items in our house, again, a likely cause in delays to items being fixed and done properly.
We first notified Taylor Morrison in writing of the erosion in our backyard on August 16, 2019 through their online portal. Prior to that, we had had conversations with two of their representatives provided to us about a number of issues in the house, including the backyard. The first representative from Taylor Morrison to look at the backyard erosion issues with us said it was "dangerous to walk down there" from all of the erosion and she didn't feel safe walking all the way to the end of the yard where the issues were the worst, as the ground was not level and it was too steep.
Taylor Morrison has sent landscapers out twice to "fix" the erosion problems, which was just filling in holes that had been created by erosion caused by the negligent grading. We have informed Taylor Morrison multiple times since then via text message with our representative that the issues have not be resolved and the erosion is getting worse, and they have informed us they will not be fixing anything else as it was a "courtesy" that they "fixed" the erosion issues to begin with.
As we have lost trust in Taylor Morrison as a company due to their inactions, we ask for relief such that we hire a company of our own choosing to fix the grading and erosion issues in the backyard and Taylor Morrison will pay the full and complete amount for such repairs.
Our Customer Care Manager, Sean M, will reach out to the customer this week to schedule an appointment with them to review their concerns. Thanks
Concrete was replaced per warranty but done improperly and want it replaced again. Sub flooring throughout upstairs was not securely fastened.
We purchased our home from Taylor Morrison in November of 2018. Since living in the home, we have experienced numerous and continuous issues with warranty repairs throughout the home. One of the major problems has been our concrete. Since buying our home, it continued to deteriorate. Holes were appearing throughout our driveway, our porch was flaking and the aggregate started to show through. It also had a piece of Styrofoam within the finish. It took many months of arguing and numerous meetings with Steve S, one of the managers, to finally have them agree to replace the concrete and porch in the front of our home. Upon doing so, the temperatures that evening of November 8, 2019 went to freezing temps and the concrete was not covered to prevent it from freezing. We now have dark grey spotting throughout the walkway and driveway along with the expansion joints sticking up to high. The appearance of the spotting is horrible. The expansion joints were put in too high and they stick up above the concrete instead of being down below the level of the concrete. Taylor Morrison tried to have someone trim the expansion joint at the walkway meeting the driveway only making it worse and a mess. It also looks horrible. We also have water retention at the corner of the walkway and driveway that they refuse to fix since replacing the concrete. We are asking that they replace the walkway and driveway properly. We have told them we are willing to leave the porch alone due to it not looking as bad. We contacted Bill S, who was in charge of having our warranty repairs completed several times to have management reach out to us since December 2019. After 2 1/2 months of waiting for a response, we are now getting letters from them at the end of February 2020 informing us that they are refusing to replace it. The second complaint is our sub flooring throughout the upstairs of our home was not secured properly to the joists when the home was built. Upon living in the home, we have well documented issues with multiple repairs to our sub floors to stop the popping and creaking noises. They are refusing to stand by the warranty to further fix the problem noises that have been attempted to be fixed in the past and that continue to make noise. Every time they have addressed a noise in the upstairs flooring it has been found that the sub floor was not properly secured. We want all noises and all floors properly repaired per our warranty.
Resolution would be to give us a settlement so that we can choose our own concrete company to have the concrete done properly. Taylor Morrison had the opportunity to do the concrete twice and failed to do so properly. At this stage we would like for them to give us the money to pay professionals that we choose to have the job done properly. Resolution for the sub flooring upstairs would be to properly secure all the sub flooring properly as it should have been when the house was built.
Taylor Morrison takes customer service very seriously which has earned us the award of America's Most Trusted Builder for the fifth consecutive year and we strive to go above and beyond when providing customer service which is why we have addressed the following concerns for this customer past the limits of our warranty requirements below...
Limited Warranty Section 1.2 Concrete Appearance/Finish -Builder will repair disintegration of the surface resulting in the appearance of course aggregate below the surface, unless salt or chemicals cause the disintegration of the floor. Builder will repair the surface by patching or surface coating. Non-structural cosmetic flaws that are timely reported will be repaired or replaced at the Builder's discretion. Color variations are not covered by this Limited Warranty.
Taylor Morrison, in the interest of customer satisfaction, made the decision to replace the concrete rather than implementing the surface coating repair method allowed under our Limited Warranty. The current color variation issue is cosmetic and excluded from this Limited Warranty.
Limited Warranty Section 16.2 Floor Squeaks or Pops-Builder will take corrective action to eliminate loose flooring and minimize squeaks once during this Limited Warranty Term. However, the absence of squeaks is not guaranteed.
Taylor Morrison has addressed floor squeaks numerous times in an effort satisfy customer's concerns. Customer still insists that are some existing issues although they cannot be consistently replicated. Changes in temperature and humidity in the home may result in minor sounds on occasion. The absence of all sounds are not guaranteed.
Taylor Morrison takes its warranty obligations very seriously and all work was provided within all code and legal requirements subject to the Quality Standards in the express Limited Warranty provided at Closing, we respectfully submit that Taylor Morrison take no further action on these warranty issues on homeowner's property for the reasons outlined above.
(The consumer indicated he/she DID NOT accept the response from the business.)
The original concrete was replaced due to aggregate showing through and holes appearing throughout which obviously points to issues with structural integrity which falls within your limited warranty. The current concrete that was poured, was a very thin or soupy mix that was poured in colder temperatures and allowed to freeze over night without taking any precautions to cover the concrete to avoid freezing. After speaking with industry professionals that actually know how to pour concrete, we were informed that this does affect the structural integrity and aesthetics of concrete. Our desire is simply that Taylor Morrison provide us with a job done properly which seems to be a difficult task for them in our experience.
As far as the sub flooring in the upstairs, our concern is not so much with squeaks in the flooring, our concern is that it has been found that any time issues have been addressed with the floor noises, it has been found that the sub floor was not attached or fastened properly to the joists. This type of issue is pure negligence on Taylor Morrison due to the fact of the home not being constructed properly and is now and has been causing numerous issues with the flooring. I have pictures showing no adhesive or fasteners being used and nails shot through the flooring which is attached to nothing.
I don't think Taylor Morrison should be hiding behind a limited warranty for a job done incorrectly to building standards.
Taylor Morrison of Carolinas, Inc. ("Taylor Morrison") values its customers and takes great pride in being America's Most Trusted(r) Builder for the fifth consecutive year. In a show of support of its customer's even after closing, Taylor Morrison's Limited Home Warranty Program ("Warranty") is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each customer's home is built in accordance with the plans and specifications and meets all contractual requirements. Each of these provisions is reviewed by a prospective buyer prior to closing on a Taylor Morrison home. Contrary to the Warranty and Purchase Agreement, this homeowner has ignored the provisions and remedies provided in the Warranty and ignored the clear standards set forth in the Warranty. However, on February 26, 2020, after several attempts by Taylor Morrison to obtain a response, the homeowner finally advised that they would accept repairs to her floors previously proposed and offered by Taylor Morrison. Taylor Morrison is in the process of scheduling these previously proposed repairs now that the homeowner has given the OK to proceed.
In addition to the above, "Taylor Morrison Homes" is not a business entity operating in North Carolina or elsewhere as an operating entity or dba for any Taylor Morrison affiliated entity. The local address for the correct entity, Taylor Morrison of Carolinas, Inc., is also listed incorrectly and refers to an old address in which the USPTO is no longer forwarding mail.
With respect to other work items, as the homeowner has refused to abide by the terms of the Purchase Agreement and express provisions of the Warranty, Taylor Morrison will take no further action on the homeowner's remaining complaints except with respect to the previously proposed floor repairs only. The homeowner's election to use the Revdex.com in an attempt to harm Taylor Morrison's business and reputation, rather than exercise the provisions in the Purchase Agreement and Warranty, constitutes a breach of the homeowner's contract. Taylor Morrison has promptly responded to the homeowners requests no less than three times, but the homeowner continues to abuse the function and purpose of the Revdex.com. For these reasons, Taylor Morrison respectfully requests that the Revdex.com close this matter as resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
We are happy that Taylor Morrison of Carolinas, Inc is so proud to be "Americas most trusted builder 5 years in a row", but are unsure what metrics were utilized to win such a distinction, It is certainly not their standing with the Revdex.com, as Taylor Morrison of Carolinas, Inc has a D rating, so obviously there are plenty of unhappy customers, and we count ourselves among them, and we know there are plenty of others in our neighborhood that would agree.
Here are the facts, Taylor Morrison of Carolinas, Inc has replaced our concrete once already because of faulty craftsmanship, and it is still not done properly and they now refuse to stand behind their work. Taylor Morrison of Carolinas, Inc has not sent anybody above their normal representative to look at the work. Taylor Morrisions stance seems to be well we tried, now you have to live with it. In Taylor Morrison of Carolinas last response they stated "this homeowner has ignored the provisions and remedies provided in the Warranty and ignored the clear standards set forth in the Warranty". I don't remember there being any provision in the purchase agreement or warranty that we are required to accept craftsmanship that is complete garbage simply because Taylor Morrison has already replaced it once. This all boils down to Taylor Morrison's lack of quality control and their refusal to hire professionals to do any of their work, they hire the cheapest labor and hope the buyers don't complain. The proof of this is Taylor Morrison having to do things multiple times because the work is not done properly, like having to replace bath tubs because their workers use them as dumpsters and damage them beyond repair, Damage to homeowners personal property, and damage to other areas of the property when attempting to fix something else. All the proof needed could be found in the mountain of work orders on our home after we moved in. As for refusing to respond to repair attempts, this is nothing less than bold face lies from Taylor Morrison. We replied to requests and told them we were working on how to proceed. As one can imagine we as homeowners are exhausted with the continuous battle to get things in our house fixed right and have begun to take the stance of if we let them in to fix this problem what are they going to mess up, and is it worth it, so yes our decision process has begun to take a bit longer, but we were sure to communicate throughout that time period.
Concerning the Subfloor in the upstairs of the home I pose a direct question to Taylor Morrison. Is the subflooring supposed to be attached by either construction adhesive, fasteners or both? Because we have shown evidence that it has been found in any area investigated the floors WERE NOT ATTACHED by anything. Once again, lack of quality control is to blame here, workers must have not put down glue and then just ran a bunch of fasteners thru the sub floor not hitting any joists. Is this a proper home building standard, and is there something in the warranty or purchase agreement that allows for this? I am asking Americas most trusted builder 5 years in a row this question directly since they feel it is important to mention standards, the voters would like a clear and concise answer.
As homeowners we are the only ones being "harmed" Taylor Morrison has earned their Revdex.com rating far before we came along, all we want is what we paid for, and at this point is seems unlikely that Taylor Morrison will hold up there end of the contract.
Refusal to fix cracked bath tubs in new home.
On August 12 we went to settlement on our new home. We did a walk through and were told we would have 14 days to report any problems during a walk through by the construction manager. On day 8 he shows up for the inspection . At that time no issues had been discovered as moving in and setting up take all your time. He said it was ok as we could let warranty know of any problems. On day 10 we noticed a crack in the guest room bathtub as a guest used it. I immediately contacted Taylor Morrison Warranty to report the issue. At that point I was asked if it was on my 14 day list of problems and of course I answered no and tried to explain but to no avail. I upon further discussion I was told that the bathtub was a " consumable" and wasn't covered by warranty anyway and we should have caught the issue before settlement. But they said they would send someone out to see if it was a factory defect. They never showed or responded to my emails other than to say a month later sorry for the delay. We will be in touch. After living in the home for 3 months we also discovered a huge crack in the master bathtub as well. Frustrated by their answer that bathtubs are consumable I'm turning to you the Revdex.com for help in resolving this unfair practice.
Replace both tubs.
Tub cracks are understandably not ordinarily covered by Taylor Morrison's Limited Warranty, unless noted by the construction manager and/or buyer prior to closing on or before the New Home Demonstration. Further, such Warranty terms were acknowledged and accepted by Buyer as of the Purchase Agreement Date. However, as a courtesy to our valued customer, a Taylor Morrison Customer Care Representative will contact this customer within the next 24 hours to schedule an appointment to review the tub cracks in two bathrooms that were reported outside of any warranty term. Subject to such inspection to determine why each of the tubs cracked, the resolution and repairs (to the extent applicable) will be determined based on the findings and professional recommendation of the appropriate third party trade.
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint was meant to make other potential buyers aware of the shoddy construction and lack of customer care and weak warranty when dealing with Taylor Morrison Homes. If those reading this denial of a complaint decide to not buy from Taylor Morrison my complaint will have been satisfied. To be clear they have not contacted me within the 24 hour window specified in their denial of responsibility.
To ensure an accurate timeline and history for this home and a Taylor Morrison Customer Care Representative contacted Mr. by the email address we have on file on 12/10/2019. The email is requesting a date for the representative to come by and review the cracked tubs and a piece of trim over the front door and schedule the appropriate repairs.
If the customer did not receive the email in his inbox, we suggest checking the junk mail, as it may have been gone there.
The representative will attempt a follow up call to the customer on 12/16/19 to request an appointment (Monday - Friday 8am 4pm) to review his concerns and schedule repairs.
(The consumer indicated he/she DID NOT accept the response from the business.)
Taylor Morrison's customer service rep visited our home on 18 December 2019. The rep indicated that the repairs would be done hopefully before Christmas. I am holding my acceptance of resolution until those repairs are completed satisfactorily. I will say the current Rep represented the company admirably and professionally. Time will tell and I am willing to submit a final disposition after repairs are made
Vinyl Plank installation and quality
5/31/2017 closing date. Vinyl plank is shrinking and popping and chipping due to cheap material and poor installation. Tried to upgrade to EVP and the *** store said we would have to rip out a 2 1/2 year old floor because it wasn't stable enough to put a floating floor on top of it.
We did not choose this flooring. My husband was in the flooring business. It is the cheapest, flimsiest vinyl plank out there that needs to be glued down. The builder stopped using this brand after so many complaints and switched to another manufacturer. Other homeowners have been complaining as well.
Per the limited warranty provided by *** at time of closing, workmanship and materials are covered for a period of one year. The limited warranty also has a specific dispute resolution process if the customer disagrees with our decision. We do not understand why your organization is involved since this option is available to the customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
Putting in sub-standard products that we did not order ( builder put in by choice) should not be held to a one year warranty. Our home is valued at $330,000 yet the flooring did not hold up for 2 1/2 years. I have reached out to the builder and their warranty department. All they will say is to go to the manufacturer. It is a poor product and poor installation. They won't give me any other options.
Taylor Morrison has explained in detail the warranty for this item and that the flooring has a manufacturers warranty that should be utilized once the builder warranty expires. We have contacted the original installer on behalf of the customer and requested that they assist her with the manufacturers claim process. If the customer disagrees with and believe this item subject to the Warranty for which Taylor Morrison is responsible, she should contact *** since the Warranty provided has a very specific Complaint and Claims Procedure. If *** determines that Taylor Morrison has repair responsibility under the Warranty, the issues will be fixed. Taylor Morrison will not take any action on this complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
The original installer is coming out on Tuesday 12/10/2017 to see if the product is defective. Then we can see if we can come to a resolution. It will cost around $1500-$1800 to remove the inferior product so we can upgrade our floor. Normally you can install right over vinyl plank but this is in such poor shape after only 2 1/2 years it has to be removed.
Beware of the 7 day 14 day walk through!! We moved in on 12 August 2019 the construction manager showed up a week later to do the 14 day review. Asked why early and he said no problem if you find anything wrong let warranty know. Day 10 found one bathtub cracked reported to warranty. Contact said it wasn't covered under warranty as it was a consumable?? Here we are November 30 and noticed the master bath tub is also cracked. ( Never been used). Two out if three tubs defective. Be careful when dealing with this company..
The coverage information this customer received regarding the warranty coverage was correct base on the limited information he provided to us through the online portal. Unfortunately, tub cracks are not specifically covered under warranty unless the issue was noted by the construction manager prior to closing. At this time, our records sow no documentation related to tub cracks prior to closing. That said, each customer receives a 14- Day Post-Close Visit from the construction manager to discuss and address any construction related concerns that have occurred from the day of closing to day 14. We are now aware this customer did not receive the appropriate 14-Day post-close visit; therefore, a Taylor Morrison Customer Care Representative from our Warranty Department will contact this customer within 48 business hours and will schedule an appointment to meet with the customer and the tub cracks will be investigated. Repairs will be made based on the finding.
Company has failed to make warranty repairs for claims made 6 months. Poor planning has required lost wages for return visits to fix work.
We purchased a home in December of 2018 and made several small warranty requests at the 30 day mark. The neighborhood warranty contact at the time was Chris O. He scheduled the repairs promptly and the work was completed within 2 weeks. One of the issues was related to the grout in the master shower. The same issue came back the following day and I relayed this back to Chris. He had a flooring representative and someone from the grout company come in the following week and they determined that it was a bad batch of grout and it would need to be replaced (1st replacement was done using the same bag of grout leftover from the original build). We did not hear anything from several months and when we reached back out to Chris, he indicated that we had a new contact - William S. William came in to review the grout complaint as well as several other issues (carpet, subfloor, hardwood floor, HVAC) and we immediately had a date set for the contractors to perform the work (approx. 2 weeks later). The week prior to the scheduled contractor visit, I reached out to William directly as our irrigation system had developed a substantial leak. He indicated that he was being reassigned and copied our new contact on the email (Moises C). I spoke to Moises and he scheduled someone to come and repair the irrigation system (2 weeks later) and during the same phone call I confirmed with Moises that the original work we had requested was still on track to be completed. He told me "yes." The contractors for the HVAC, flooring, and grout did not show up on the day scheduled. I called Moises halfway through the day and he indicated that he was supposed to schedule the contractors and he "forgot." As a result of his negligence, I lost a day's wages unnecessarily. We rescheduled the work for 2 weeks later. The week after I took another half day off work to accommodate the irrigation repair. The "repairman" turned out to be Moises who came out and took a picture of the leak and said he would need to schedule the repairs. Another half day's wages lost for no reason. Moises failed to give an estimated repair date for more than two weeks and our grass was dying without water, so I made the repair myself on a Saturday morning. The repair was a total for 4 hours of my time plus cost of materials. I sent Moises a message to let him know that I made the repairs that that they repair people did not need to come. A few days later, the irrigation repair crew showed up unannounced to make the repairs. On the rescheduled date for the other repairs, the only crews to show up were the HVAC crew and the grout company. When I called Moises he indicated that he could not get all of the crews scheduled for the day, even though he had originally indicated that all the work would be completed during that visit. Another day's wages lost. He scheduled another day for the remaining work to be completed. Only one crew showed up to fix the subfloor but could not complete because they were unprepared to repair the carpet the needed to pull up. No hardwood flooring crew showed up. Another day's lost wages. Moises scheduled another day to send another crew in to complete the work. My wife had to take the day off because I had already used too many days. The contractor came to repair the hardwoods and completed the work, the carpet company came to repair the carpet that was pulled up but came unprepared and as a result had to leave the site and come back with the proper materials adding another 4 hours to the repair work. We discovered a week after the grout repair that the grout was not replaced but was only painted to cover up the problem. The paint is now peeling off the grout. We have lost a total of 6 days wages and made some of the repairs ourselves. We want the work done correctly and be compensated for our time.
We would like the work to be completed correctly, as well as receive compensation for lost wages as well as personal time spent make the repairs ourselves. Additionally we would like to be reimbursed for the material to make the repairs.
We have completed the work at this home and the customer has signed off on the work completed. This complaint can be closed.
The roof of our home needed to be repaired after 3.5 years due to poor installation.
We purchased a new home in February 2016 from ***. The home was almost finished at the time we viewed and eventually went under contract. From the beginning the warranty process was supremely challenging with different personnel getting involved at each call to find out where requests were. Items from the initial walk through prior to closure were held until the 30 day review and then for the 1 year review. Then, after almost 6 months of constant back and forth, the 1 year items were somewhat managed--including correction of nail pops using the wrong paint. In the midst of these challenges, *** was purchased by ***. Our representative was contacted without response. We eventually decided to let it go. We still have items that were promised that have not been repaired--and daily items that are supremely annoying from poor work. Like door knobs that fall off in your hand and puttied areas that weren't painted.
Our current issue has been the final straw for the frustration and "let it go" attitude we have been trying to demonstrate. We identified a water spot in our bathroom and ended up contacting a roofer. The roofer identified areas on the back side of our roof that were installed poorly including broken shingles, exposed nails, non-aligned shingles, wavy non-attached flashing, and poorly "repaired" holes. The roofer indicated that the poor work was creating the now two water spots and recommended that we reach out to the builder, now Taylor Morrison, to see if they would correct the issues. I contacted Taylor Morrison via phone 3 days in a row and finally received an email stating that my home was no longer under warranty. I responded and further explained the situation and included pictures. The representative indicated that the photos represented normal wear and tear of a roof. She recommended that I reach out to the home warranty to start arbitration if I disagreed. I reached out to the home warranty who indicated the roof was not included. I feel like these repairs should have never been required if our 20-30 year roof was installed properly.
We were forced to spend $1500 to repair the poor workmanship.
$1500
Per the limited warranty provided by *** at time of closing workmanship and materials are covered for a period of one year. The limited warranty also has a specific dispute resolution process if the customer disagrees with our decision. We do not understand why your organization is involved since this option is available to the customer. Since a warrantable condition does not exist no further action will be taken.
Installed LVP was deemed to be defective by the Manufacturer, and Taylor Morrison refuses to replace the flooring.
We had LVP installed in our new home. It was later determined that the flooring was defective and it was discontinued. We have several issues with the flooring and Taylor Morrison refuses to replace it. We have other homes in the Community that had this defective flooring installed, have their flooring replaced. A warranty manager came to our home and said it was not meet the criteria of defectiveness. We initiated this complaint in early February and it took them 3 months to come to our home and it was only after we hounded them.
We want our flooring replaced with what others in the Community have had theirs replaced with. They put new flooring on top of the defective flooring and at this point it has solved their issues.
Per the limited warranty provided by *** at time of closing workmanship and materials are covered for a period of one year. The limited warranty also has a specific dispute resolution process if the customer disagrees with our decision. We do not understand why your organization is involved since this option is available to the customer. Since a warrantable condition does not exist no further action will be taken.
BUYERS BEWARE!!
Unfortunately, I could not leave a 'Star' for ranking our experience with Taylor Morrison of the *** (*** areas), but was force by the process to do so. Therefore, a '1' star is given.
Everything was going well until we got close to the CLOSING PROCESS on our home and Taylor Morrison getting paid.
Before, during and post the "Close Process", we found over 60 defects in workmanship, level of quality, lack of focus on details, use of bad contractors and horrible responsiveness on Customer Focus and Service from the Taylor Morrison 'local' team.
We had several walk-throughs and communicated all (documented/Punch List) defects, only to experience the local team in *** lack of urgency to resolve the issues reported in a timely fashion.
We had a "New Home" built by Taylor Morrison and closed on 18-December 2018.
However, unbeknown to us, there were/are still lots of defects, unfinished and poor-quality work done by Taylor Morrison (Developer/Builder) located in the ***.
These the areas (just to name a few) consist of drywall, floors unfinished with scratches, doors with cracks, exterior sliding unfinished, patio pillar misaligned, roof tiles defective, hardware on interior doors poorly mounted, garage door malfunctioning (i.e. opening by itself), exterior sliding & trimming not aligned or cut properly, walls and floors uneven/not level, cabinets defective, moldings covered with plaster and in some cases, kitchen isle base curved, walls curved, corners off by 15 degrees (should have been 90 degrees), unfinished painting after shelves installed, cabinets defective and not replaced to-date, plastering around inside doors not in place, etc.
Prior to, during and post-closing on our home on 18-December-2018, numerous issues (defects - poor quality, unfinished work, bad work and warranty-oriented work) were discovered at multiple walk-through sessions and brought to Taylor Morrison team in *** attention. The total defects and Punch List items to-date (12-January 2019) is 65; 15 of which have been Closed (fixed) after multiple attempts.
We were told (more so promised) by the Taylor Morrison Executive team ALL these items would be fixed by 11-January 2019, and we were given a conditional/promissory letter during closing to this effect, so that we would CLOSE and avoid a $500/day penalty if we did not; we believe we were FORCED TO CLOSE, as Taylor Morris position was [when we asked them to push the Close date out so they could fix all the issues], they refused to do so.
As of 11-January 2019 (the date Taylor Morrison promised to fix everything) all the 'Open' items (50) remain open (not fixed) and we cannot move into our Home while they exist; our move-in date is set for 01-February 2019 but the Taylor Morrison Executive team JUST reach out to us (on 10-January 2019), after not hearing from them since our Closing on 18-December 2018, to review our issues list with NO TIMELINE to fix them all.
This precarious situation has caused us (unplanned) financial implications where we must extend the Lease on the apartment where we are staying [1 full month + pay a full month mortgage on the new home] while awaiting our Home to be ready for move-in, so that the work can be done (By Taylor Morrison) without having us, our furniture, valued possessions in the way, as well as we're not able to paint the interior until the repairs/corrections/defects & issues are resolved.
Various attempts were made to get Taylor Morrison out to do the documented and communicated work, where we had windows and time available (during December (3 days) and the first 2 weeks in January) to accommodate Taylor Morrison, but they did not respond nor make themselves available.
Now, we are being terribly inconvenienced and financially impacted with no optimism Taylor Morrison will be able to, not only do the work right but in a timely fashion. With this problem, we are in dire need of Taylor Morrison getting all the work done with a HIGH LEVEL of quality and provide us restitution for our financial impacts - i.e. monies lost from missing work where schedules for contractors were made and they did not show up, Taylor Morrison not willing to be flexible in coming by our home on the weekend but forced us to schedule with them during week days, where we, again, need/needed to miss work to accommodate them.
Overall, this experience for sure has put a horrifically bad taste of Taylor Morrison's Brand, Customer Focus, Service and sense of Quality in our mind. Our confidence and their ability to make us whole (as shared by their local - *** Executive) is extremely low.
So, IF you are considering Taylor Morrison as your new Home Developer, do your homework and beware.
Taylor Morrison agreed in writing to remediate an excessive outdoor rain issue and later reneged.
We purchased our home in June 2017. Shortly thereafter, we noticed excessive rain emptying into our backyard from four adjacent homes. We began complaining about this to management, but nothing was addressed. Furthermore, Taylor Morrison never disclosed the amount of rain that we would be receiving. (The water flow looks like a small river approximately two feet wide and ofter two feet deep.)
Taylor Morrison's warranty states that existing swales should not be altered, otherwise any warranty would be voided. The warranty states that there should be no standing water after 72 hours on swale portions of the yard and no standing water on non-swale portions after 24 hours.
We routinely have standing water on the swale portions for up to seven days and standing water on the non-swale portions for up to 72 hours.
In June 2018, we formerly complained about the situation prior to our one year anniversary of moving in. Taylor Morrison came out and did a walk through of our property in July 2018. They noted that we had installed a patio in March 2018 and noted further that the patio did not alter the existing swales.
Taylor Morrison agreed in writing to remediate the situation by installing a drain with below ground pipes leading to the street in July 2018. There were two subsequent written acknowledgements that a drain system would be installed.
In December 2018, when work had not commenced we again complained to Taylor Morrison management when we were informed that the employee that agreed to do the work was no longer with the company and that no drain would be installed due to our having installed a patio.
The issue was first brought up to Taylor Morrison in June 2017 and should have been remediated then, which would have made our installing a patio a moot point. Furthermore, Taylor Morrison could have claimed that the warranty was voided during our July 2018 walkthrough, but did not.
We are looking for Taylor Morrison to adhere to its agreement and warranty to remediate the situation as agreed upon.
We received an estimate of $3500 to remediated the situation and is the amount we are seeking.
TM warranty Manager and Land manager viewed rear yard in summer of 2018 and confirmed it was installed and functioning properly. TM warranty is very clear on this issue and there was no issue present. Customer did not like the fact that they had water moving through swale in rear yard during rains, however that is how the lot was designed and it was built properly. TM warranty manager incorrectly emailed that issue would be addressed.
More importantly is the fact that customer voided any stated warranty on their drainage swale when they modified the rear yard and installed their own patio that impeded in to the existing swale that was left upon original closing. This is also very clearly explained in warranty manual.
Customer was informed that no action would be taken in email dated 12/21/18 at 1:16 pm. Our stance remains unchanged and there will be no action taken.
Dear Ms.,
We find the business response to be quite inadequate. Please find our response tp Revdex.com Complaint Case# ***1 below:
Taylor Morrison, hereinafter referred to as "seller" has completely ignored its duty to address standing water on the non-swale portions of the yard which is under warranty. Accordingly, we will pursue relief from the courts for remediation of the swale and non-swale portions of our yard and request full reimbursement for court costs and attorney fees.
Additionally, the following is not an exclusive list:
Independent professional assessment of the property indicates that a storm drain should have been installed on our property and on adjacent properties. Furthermore, seller is negligent for not having installed a drain.
Seller has violated South Carolina Code § 27-50-40, § 27-50-50, § 27-50-65.
No disclosure form was provided by the seller to the buyers, even though seller knew that by design, that excessive water would be emptied into the backyard. Seller has acknowledged this.
Seller has not provided specific evidence as to how the swale has been breeched (For example, "swale has been breeched by six inches".)
The amount of water flowing through our yard is damaging the lawn on both the swale and non-swale portions.
Routinely end up with debris in the yard from adjacent neighbors.
We see no other recourse than to litigate the matter.
Sincerely
TM response remains unchanged from previous response. Customer is encouraged to read and understand purchase agreement as it pertains to litigation and legal representation or claims.
"We have been advised by attorneys that have reviewed our case that Taylor Morrison has violated the Federal Unfair Trade Practices Act. We will take appropriate actions."
n:? New construction, ***. Our experience with the second building supervisor (JD) has been the only saving grace on Taylor Morrison's (TM), reputation. We have had several contractual issues that resulted in delivery and installation of the wrong design elements we ordered. One such very costly issue was having the wrong granite counter tops delivered and installed. The most recent is TM installed 3.25" baseboard molding to which we ordered 5.25" baseboard molding. This design element was very important to Us and the overall esthetic look of the home. These problems began in the design center in which the representative (Brittany *. W) neglected to transfer our essential design elements onto the documents used by procurement to order and delivered at the build site for installation. Because of this mistake the wrong baseboard molding was installed and when confronted with this mistake the design-center specialist simply failed to recall this design element we requested. After we produced documents, initialed by TM design-Center that reflected these design elements and proof of paying a substantial deposit for these finishing products, they still denied this changed. We requested this matter be sent up the chain-of-command to which it was presented to the VP of Procurement/Purchasing, Mr. Jeff L. Without our input and questionable accuracy of the situation, we were declined by TM to have the Baseboard that we paid for installed. In addition to this issue we were charged for a $1400 light upgrade that was declined during the first design-center meeting. We are willing to accept the lighting mistake without issue but not having the wrong sized baseboard installed. Taylor Morison Home Builders could greatly benefit from a program that involves "check for a check," resulting in an exponential increase in customer satisfaction scores and increased revenue from reducing mistakes. This issues would have never existed had a Taylor-Morrison Home Builder design-center representative met with Us just before starting construction that reviewed every facet of the design elements we wanted and expected.
Other (requires explanation) Other (requires explanation)That Taylor-Morrison deliver on the design elements in our contract and install without added cost
The contract documents were reviewed and the 3.25 baseboard was check off and signed for by the customer. In the interest of our customer's satisfaction with his home, the baseboard will be replaced with the 5.25" baseboard desired by the customer. This matter is now resolved. Please close this complaint accordingly
Taylor Morrison Promised to fix the Floor Noise Squeaks occurred during warranty and after 5 months of followup no action taken.
Builder Manager:Ed W
Builder inspected my house during warranty inspection(prior to Oct'17) and identified that my Loft has Drywall Floor issues ( Squeaks) and had a vendor /Contractor come up to my home to inspect and provide repair costs to Taylor Morrision. And After several months of follow-up now, the Builder is telling me it is not covered under warranty and they sent the warrenty manuals where I need to review fine print letter and found its under warranty (squeaks are under warranty). I am not sure the manager know what is the manual. Without knowing manager was saying its not covered.
Need help to close the issue ASAP. There lot of emails and text messages went back and forth from last 6 months to resolve this.
Requesting to resolve the issues identified during warranty Inspection as honored by Taylor Morrison as part of the Home purchase.
As discussed, referencing complaint ***, Taylor Morrison warranty department has previously remedied the customers complaint, resolved the issue satisfactorily, and communicated with the customer. Our position regarding the complaint *** remains the same as previously discussed with customer. If I can be of any further assistance please let me know.
Hi, I regret to inform that TAYLOR MORRISON has not communicated to me or got any approval from me on resolving this issue. I have been trying to reach and sent several emails to visit the issue location. But TAYLOR MORRISON reluctant and not making any attempt to resolve the issue.
Please reach out to me incase you need more details. Adding to it I am hearing similar complaints from few neighbors and TAYLOR MORRISON is not responding to resolve the issue.
Thanks
Our position remains unchanged from previous response. There have been numerous emails sent to customer from William S (warranty representative), Ed W (warranty manager) and Kathy C (Warranty Coordinator) documenting this response. The customer responded to many of these emails.
The latest email came from Kathy C - dated 4/30/18 at 325 pm - where she stated
"Your home closed August 25, 2016. The Limited Warranty Term for the home is one year and expired on August 25th 2017. The Warranty says that we will address squeaks once during the limited warranty term and that absence of squeaks is not guaranteed. Your first request submitted to the customer care department in writing was on Jan 16 2018. Although the warranty had expired 5 months earlier, we addressed the issue as a courtesy since the warranty says we will address the issue once in the first year. The repairs were made and the squeaks were eliminated. Ed and Bill have each concurred with this decision"
Mr. responded to the above email which confirms his receipt of the email. As you can see and as Mr. has confirmed - we addressed the issue for him. It should be noted that this was outside of the warranty period in which Taylor Morrison acted in good faith by doing so.
Mr. can reference section 16.2 of his warranty manual which states -
16.2 Floor Squeaks or Pops
Builder will take corrective action to
eliminate loose flooring and minimize
squeaks once during this Limited Warranty
Term. However, absence of squeaks
is not guaranteed.
Please close complaint #*** as well as the rebuttal as Taylor Morrison has not only stood behind our home and warranty but also gone above and beyond for this customer as documented above.
Please let me know if you have any further questions and please forward confirmation of receipt of this email as well as documentation that said case is closed.
Thank you.
We gave a $3000 deposit for a new home purchased which was canceled and they will not refund our deposit.
I entered into a contract to purchase a home with Taylor Morrison in their Wellington Chase development. The home was advertised as being in Concord and still to date is being advertised that way. I was looking in that area because I knew the taxes were less than what was then my current address. I own a home where my parents live a few blocks away in Concord. All paperwork is done on line now and it was very confusing. When we discovered the property had been Annexed into Kanappolis City and there were several other taxes tacked on to it we no longer wanted to proceed with the purchase. They had turned down several offers we had made and we were already spending more than we were comfortable with. The woman we were dealing with (Dana) went on vacation right after we began contract, which held things up. They never offered to reduce the price to make up for any differences etc. When we asked for the money back we were told, "too bad, we are keeping the $3000." All of this took place over a 2 week period and we did not have one thing done to change their house. I have emailed the office in Charlotte and gotten no response. I feel so taken advantage of, and have never been dismissed as though we are stupid. The house was put back on the market and the price reduced to my initial offer price almost immediately. (the price they told me they wouldn't even consider) Please help us. I am 60 years old and that was going to be the last home we ever bought! I could understand it we had custom ordered things done in the house or if we had taken it off the market for an extended period of time while it was being built. But the house was "as is" and the time frame was so short!
We want our $3000 deposit back!