On a Wednesday I had a home inspection done by a very good company in Houston. It revealed a number of things that needed to be 'fixed.' When I received an email copy of the report I forwarded it to the current construction mgr. He just replaced one who was fired a couple of weeks earlier. On the same day my TM 'agent' quit to take another job.
This was a 1.2 million house.
On that Friday I had a person come to measure the windows. A rain and hail storm came in and it went on for over an hour. During that time the rain was blowing hard against the rear windows. The house has an 8 or 10' patio on the rear. The 3 of us then saw that 7 of the large windows on the rear of the house were leaking water onto the interior windowsills which then drained down into the new carpeting.
On Friday I was then emailed by the const. mgr. that my contract had been cancelled and they were keeping my money. I already paid $98,000 in upgrades etc.
The company says a lot. does a lot less.
After the inspection the house went three weeks with no activity by TM. I believe every negative review here because I've dealt with them for abt. 10 months. They pushed closing back 6 weeks. But closing never happened.
Taylor Morrison has denied Mr***'s request to fix or replace the master bedroom carpetTheir home closed in December of We received a warranty request that their carpet was damaged months after they have lived in the homeWe do not feel the carpet is defective or was damaged at the time of closingWe apologize they feel different
Communicated to the Residents via the HOA on5/16/15............Residents of [redacted] *** Taylor Morrison is very excited to announce the upcoming openingand celebration of your brand new amenity center Our plan is to open thepool this Saturday, May 23rd and from 11:00am – 2:00pm, TaylorMorrison will sponsor activities for the whole family to enjoy Ifweather does not allow for the opening to occur this Saturday, the pool willopen for use as soon as we are able, and the Taylor Morrison sponsored eventwill be rescheduled the following week We appreciate your patience and will update you as the weekprogressesCommunicated to the Residents via the HOA on 5/21/15..............Good Afternoon [redacted] Residents, Taylor Morrison has been diligently working to complete the poolin a fashion that could be opened this weekend and up until the last couple ofdays, it was still on schedule Unfortunately the daily rains have forcedunavoidable delaysEven with these delays, Taylor Morrison was stillconsidering a soft opening this weekend, but afteradditional rains last night, there is simply too much to complete in the wetconditions prior to SaturdayRather than unveil a partially completed amenitycenter, they have decided to postpone the celebration to allow a focused effortby all contractors to get everything complete and in a condition worthyof the high standards of [redacted] *** At this point, with the current weather forecast, I don’t have arescheduled date There are a few items that require the pool area to dryoff in order to complete I will continue to communicate with TaylorMorrison on a daily basis and pass on the new opening date andcelebration details as soon as it is available I know this is disappointing news, and I only hope the weatherwill turn even just a little to allow this beautiful project to be completedquicklyIt rained that week preventing the pool from opening As a matter offact, Austin received record rainfall in and around the area that weekendresulting in significant loss of property and lives.From the HOA to the Residents on 6/4/15................Hello Everyone,This morning I have been given the word that the pool willbe opening on Saturday! Taylor Morrison will be sponsoring some food andactivities from 11am – 2pm In order to make sure everyone has accessimmediately, there will be a temporary key attached to the electroniclock for everyone to use until you receive your permanent key in the mail nextweek This temporary key must remain attached to the access box and willonly function during pool operating hours Please contact meif you have not received your personal key in the mail by Friday, June 12thor if you would like to purchase additional keys for $each.The current hours for the pool will be from 8:am – 9:00pm I have had a request for earlier hours for adult lap swimming, so ifthis is something you would like to do, please send me an email request and Iwill program your key accordingly Early use of the pool from 6:am –8:00am will be for adult lap swimming only and must be requested in advance for keyprograming The event went off without a hitch and the homeowners all seemed to enjoy thepool and the activities provided by Taylor Morrison
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and hopefully we can find a solutionThe Business wants to add a third French drainHowever, the first two French drains the Business installed didn't solve the problem and I don't feel a third drain we help eitherApparently their engineer didn't read the information given him showing two drains were already installedI am waiting on the Business's response to my latest email.Where their engineer wants to install the third drain will probably require one of the existing drains be removedSeems kind of silly to remove a French drain they installed earlier and then replace it with another drain???? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Nothing has changed, we've received promises about scheduling someone to come out and check on our problems for months and all have failed to include any actionSeven months with a substandard yard is long enoughNot only is the response from Mr [redacted] another promise, it is exactly the same promise we have been getting for monthsThe response also does not include the full scope of repairs discussedMr [redacted] did not acknowledge the poor customer service we received, [redacted] denied that that we had received poor customer service, and no one took responsibility for the poor customer service, or the fact that our lawn is still in disrepairNo one assured us that we would be getting any better treatment than what we have gottenI have no more peace of mind about my home getting repaired than I did before I made the claimWe still feel that Taylor Morrison simply does not care about our defective backyard or actually living up to its promise of giving us a backyard like the one we thought we were buyingNot to mention, after learning that the promised fix (top dressing) is different than what was previously told to me by Taylor Morrison (B.Blanton), I have no faith that it will actually fix the issueCertainly not in a timely mannerThe promised piecemeal attempt to make level my backyard and side yard, by the same actors that failed to do anything previously, is to fill each depression with sand to make everything evenThey have tried this attempt before, and as the attached pictures show, the depressions with sand still have sand and no grassThis is a repair that does not have an exacting standard that I believe will ever fix the problem, and instead will make my yard look like a sand trap at a golf courseWe were sold a house with what appeared to be a lawn that was level and had grass throughoutFrom the time of our day walkthrough we have insisted that our lawn is not level and has many spaces with no grassNow the attempt to fix the issue is putting sand in the grassless depressions instead of potting or top soil, and is a fix that will take a considerable amount of time before it looks like a lawn, if it ever doesI want a lawn that is actually a level and complete lawn like the one that Taylor Morrison represented to me that I was in fact purchasingA lawn that not only looks level and has grass throughout but is actually level with grass throughoutRegards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11939165, and find that this resolution is satisfactory to me. Regards, [redacted]
We are working with Mr [redacted] and will continue to do soAs long as there are issues brought to our attention like the stucco cracks, leaking windows, and outlets not working we will address themthese items I was not aware ofThanks!
Complaint: [redacted] I am rejecting this response because: I was trying to give TM more time to correct these issues but again I was told things and we still have a lot of problems with this new house I am only complaining about the promises made to me back on June Other things were dealing with are, water leaking in from windows, outside stucco cracking and falling off the house, touch up paint on the outside that doesn't even come close to matching, garage floor cracking and pieces coming off, outlets not working, ETC***, You canned response to my complaint is just that, a form letter/canned response This is the same thing you have been saying for months, "We'll fix it" Well its going on months now and things that were promised to be fixed back in June/July haven'tI know replacement door casings were ordered and painted, but they were never installed Two guys came out on 28th and worked hrs and came back again a week later on 2/and worked most of the day but did not finish and don't know when they will be back to finish They are still more doors needing adjusting Painters showed up today to paint, didn't have paint or know the paint colors, also didn't bring any traps to put down for their tool boxes When I told them to put a trap down to protect the floors he used a trash bag, RALLY?Also, you seem to think all these repairs to the counter tops are simple, I wish I could attach a photo so everyone can see the repair they just did to the kitchen island top, it's now worse, like I know it would be While this is an inconvenient having all these contractors in the house and making a mess, my father in-law lives with us and every time someone comes here to work, it disrupts his routine, he just would like to watch TV or work on his puzzlesSo basically the house isn't finished even after months past closing, thank you [redacted] for keeping your promise Regards, [redacted]
This was a 1.2 million house.
On that Friday I had a person come to measure the windows. A rain and hail storm came in and it went on for over an hour. During that time the rain was blowing hard against the rear windows. The house has an 8 or 10' patio on the rear. The 3 of us then saw that 7 of the large windows on the rear of the house were leaking water onto the interior windowsills which then drained down into the new carpeting.
On Friday I was then emailed by the const. mgr. that my contract had been cancelled and they were keeping my money. I already paid $98,000 in upgrades etc.
The company says a lot. does a lot less.
After the inspection the house went three weeks with no activity by TM. I believe every negative review here because I've dealt with them for abt. 10 months. They pushed closing back 6 weeks. But closing never happened.
Once was one time too many.
Taylor Morrison has denied Mr***'s request to fix or replace the master bedroom carpetTheir home closed in December of We received a warranty request that their carpet was damaged months after they have lived in the homeWe do not feel the carpet is defective or was damaged at the time of closingWe apologize they feel different
Communicated to the Residents via the HOA on5/16/15............Residents of [redacted] *** Taylor Morrison is very excited to announce the upcoming openingand celebration of your brand new amenity center Our plan is to open thepool this Saturday, May 23rd and from 11:00am – 2:00pm, TaylorMorrison will sponsor activities for the whole family to enjoy Ifweather does not allow for the opening to occur this Saturday, the pool willopen for use as soon as we are able, and the Taylor Morrison sponsored eventwill be rescheduled the following week We appreciate your patience and will update you as the weekprogressesCommunicated to the Residents via the HOA on 5/21/15..............Good Afternoon [redacted] Residents, Taylor Morrison has been diligently working to complete the poolin a fashion that could be opened this weekend and up until the last couple ofdays, it was still on schedule Unfortunately the daily rains have forcedunavoidable delaysEven with these delays, Taylor Morrison was stillconsidering a soft opening this weekend, but afteradditional rains last night, there is simply too much to complete in the wetconditions prior to SaturdayRather than unveil a partially completed amenitycenter, they have decided to postpone the celebration to allow a focused effortby all contractors to get everything complete and in a condition worthyof the high standards of [redacted] *** At this point, with the current weather forecast, I don’t have arescheduled date There are a few items that require the pool area to dryoff in order to complete I will continue to communicate with TaylorMorrison on a daily basis and pass on the new opening date andcelebration details as soon as it is available I know this is disappointing news, and I only hope the weatherwill turn even just a little to allow this beautiful project to be completedquicklyIt rained that week preventing the pool from opening As a matter offact, Austin received record rainfall in and around the area that weekendresulting in significant loss of property and lives.From the HOA to the Residents on 6/4/15................Hello Everyone,This morning I have been given the word that the pool willbe opening on Saturday! Taylor Morrison will be sponsoring some food andactivities from 11am – 2pm In order to make sure everyone has accessimmediately, there will be a temporary key attached to the electroniclock for everyone to use until you receive your permanent key in the mail nextweek This temporary key must remain attached to the access box and willonly function during pool operating hours Please contact meif you have not received your personal key in the mail by Friday, June 12thor if you would like to purchase additional keys for $each.The current hours for the pool will be from 8:am – 9:00pm I have had a request for earlier hours for adult lap swimming, so ifthis is something you would like to do, please send me an email request and Iwill program your key accordingly Early use of the pool from 6:am –8:00am will be for adult lap swimming only and must be requested in advance for keyprograming The event went off without a hitch and the homeowners all seemed to enjoy thepool and the activities provided by Taylor Morrison
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and hopefully we can find a solutionThe Business wants to add a third French drainHowever, the first two French drains the Business installed didn't solve the problem and I don't feel a third drain we help eitherApparently their engineer didn't read the information given him showing two drains were already installedI am waiting on the Business's response to my latest email.Where their engineer wants to install the third drain will probably require one of the existing drains be removedSeems kind of silly to remove a French drain they installed earlier and then replace it with another drain???? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Nothing has changed, we've received promises about scheduling someone to come out and check on our problems for months and all have failed to include any actionSeven months with a substandard yard is long enoughNot only is the response from Mr [redacted] another promise, it is exactly the same promise we have been getting for monthsThe response also does not include the full scope of repairs discussedMr [redacted] did not acknowledge the poor customer service we received, [redacted] denied that that we had received poor customer service, and no one took responsibility for the poor customer service, or the fact that our lawn is still in disrepairNo one assured us that we would be getting any better treatment than what we have gottenI have no more peace of mind about my home getting repaired than I did before I made the claimWe still feel that Taylor Morrison simply does not care about our defective backyard or actually living up to its promise of giving us a backyard like the one we thought we were buyingNot to mention, after learning that the promised fix (top dressing) is different than what was previously told to me by Taylor Morrison (B.Blanton), I have no faith that it will actually fix the issueCertainly not in a timely mannerThe promised piecemeal attempt to make level my backyard and side yard, by the same actors that failed to do anything previously, is to fill each depression with sand to make everything evenThey have tried this attempt before, and as the attached pictures show, the depressions with sand still have sand and no grassThis is a repair that does not have an exacting standard that I believe will ever fix the problem, and instead will make my yard look like a sand trap at a golf courseWe were sold a house with what appeared to be a lawn that was level and had grass throughoutFrom the time of our day walkthrough we have insisted that our lawn is not level and has many spaces with no grassNow the attempt to fix the issue is putting sand in the grassless depressions instead of potting or top soil, and is a fix that will take a considerable amount of time before it looks like a lawn, if it ever doesI want a lawn that is actually a level and complete lawn like the one that Taylor Morrison represented to me that I was in fact purchasingA lawn that not only looks level and has grass throughout but is actually level with grass throughoutRegards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11939165, and find that this resolution is satisfactory to me. Regards, [redacted]
We are working with Mr [redacted] and will continue to do soAs long as there are issues brought to our attention like the stucco cracks, leaking windows, and outlets not working we will address themthese items I was not aware ofThanks!
Complaint: [redacted] I am rejecting this response because: I was trying to give TM more time to correct these issues but again I was told things and we still have a lot of problems with this new house I am only complaining about the promises made to me back on June Other things were dealing with are, water leaking in from windows, outside stucco cracking and falling off the house, touch up paint on the outside that doesn't even come close to matching, garage floor cracking and pieces coming off, outlets not working, ETC***, You canned response to my complaint is just that, a form letter/canned response This is the same thing you have been saying for months, "We'll fix it" Well its going on months now and things that were promised to be fixed back in June/July haven'tI know replacement door casings were ordered and painted, but they were never installed Two guys came out on 28th and worked hrs and came back again a week later on 2/and worked most of the day but did not finish and don't know when they will be back to finish They are still more doors needing adjusting Painters showed up today to paint, didn't have paint or know the paint colors, also didn't bring any traps to put down for their tool boxes When I told them to put a trap down to protect the floors he used a trash bag, RALLY?Also, you seem to think all these repairs to the counter tops are simple, I wish I could attach a photo so everyone can see the repair they just did to the kitchen island top, it's now worse, like I know it would be While this is an inconvenient having all these contractors in the house and making a mess, my father in-law lives with us and every time someone comes here to work, it disrupts his routine, he just would like to watch TV or work on his puzzlesSo basically the house isn't finished even after months past closing, thank you [redacted] for keeping your promise Regards, [redacted]