Taylor Really Property

In response to the complaint,? I have met with Jim and Rose [redacted] in there home and we set a resolution to the issueThe resolution was we would have an installer and the [redacted] pull back the carpet and secure the subfloor this has been accomplished and to the satisfaction of the customerI will note that in our proposals we state that we can't be responsible for the atmospheric conditionsthe house was very dry and we brought this to the attention of the [redacted] s they subsequently had their heating company come in and check the april aire in the house, we have been informed that the equipment wasn't working properly and the [redacted] s have had this fixedsince the repair of the humidification system the squeaks have been elimenatedTherefore I am surprised at the complaintWe have always responded to customers and the issues they have and we will continue to do so? I feel this is no longer an issue and has been addressed even though this was not an issue we created we are very happy that we could be of service to the [redacted] s and that we could help them locate the reason for the squeaks.Thank you Tim [redacted]

I am responding to your letter dated February 4, in which Schmidt Flooring claims that our complaint has been addressed and we are satisfied I would appreciate your not closing this complaint as they have not completed the repair to date and the problem was not created by a faulty heating system The squeaks were created by the company not identifying the need to secure the sub floor even though their website claims that they are specialists in identifying problems such as these The carpeting was pulled back on a portion of the living room and stair platform, however they only taped in numerous nails in the bedroom which has us concerned as to how a new carpet will respond to this solution The new wood floor has not been addressed to date and hopefully this will be taken care of soonThis compliant has been going on since November with slow and minimal response from Schmidt unless called several times We will be happy to notify you once all work has been completed.Jim and Rose [redacted]

In response to the complaint, I have met with Jim and Rose *** in there home and we set a resolution to the issueThe resolution was we would have an installer and the *** *** pull back the carpet and secure the subfloor this has been accomplished and to the satisfaction of the
customerI will note that in our proposals we state that we can't be responsible for the atmospheric conditionsthe house was very dry and we brought this to the attention of the ***s they subsequently had their heating company come in and check the april aire in the house, we have been informed that the equipment wasn't working properly and the ***s have had this fixedsince the repair of the humidification system the squeaks have been elimenatedTherefore I am surprised at the complaintWe have always responded to customers and the issues they have and we will continue to do so I feel this is no longer an issue and has been addressed even though this was not an issue we created we are very happy that we could be of service to the ***s and that we could help them locate the reason for the squeaks.Thank you Tim ***

I am very confused, we have been to her house times to repair issues we haven’t createdThis is because of the mission statement we have in our company to go above and beyondThe last time we were there we fixed all the squeaks and as we left and began driving away they called and said there was one more squeak so our guys turned around and went back to repair the last oneWith this being said we stand behind our original statement about the fact that the humidity in the house was very low due to the fact the April Aire was not working properly, You can confirm this with the remodeling company the gentlemen name is *** from *** *** ###-###-####I will also state that in our proposal in our terms and conditions we specifically have it stated that Schmidt Custom Floors cannot be held responsible for atmospheric conditionsShe was well aware of these terms. The reason for my confusion is that when we left the house for the last time Mr*** shook the hands of my *** *** and Kevin our installer and stated he was very satisfied with the work we did and since then we have been paid in fullSo as you can see from these items the confusion that this is still ongoing. I will note Tim Schmidt himself inspected this and readings of the subfloor and air relative humidity were taken and in both didn’t meet industry standards (they were very low 6% in the wood and 19% in the air) the standard is 35%. If need be we wouldn’t be opposed to mediation but if this be the case we would request to be able to have an independent NWFA inspector come in and give a reportI am sure that if this inspector were to come in the results may show that no mediation would be needed. To our understanding this has been resolved. Thank you

I am responding to your letter dated February 4, in which Schmidt Flooring claims that our complaint has been addressed and we are satisfied.? I would appreciate your not closing this complaint as they have not completed the repair to date and the problem was not created by a faulty heating system.? The squeaks were created by the company not identifying the need to secure the sub floor even though their website claims that they are specialists in identifying problems such as these.? The carpeting was pulled back on a portion of the? living room and stair platform, however they only taped in numerous nails in the bedroom which has us concerned as to how a new carpet will respond to this solution.? The new wood floor has not been addressed to date and hopefully this will be taken care of soon.? This compliant has been going on since November with slow and minimal response from Schmidt unless called several times.? We will be happy to notify you once all work has been completed.Jim and Rose ***

In response to the complaint,  I have met with Jim and Rose [redacted] in there home and we set a resolution to the issue. The resolution was we would have an installer and the [redacted] pull back the carpet and secure the subfloor this has been accomplished and to the satisfaction of the...

customer. I will note that in our proposals we state that we can't be responsible for the atmospheric conditions. the house was very dry and we brought this to the attention of the [redacted]s they subsequently had their heating company come in and check the april aire in the house, we have been informed that the equipment wasn't working properly and the [redacted]s have had this fixed. since the repair of the humidification system the squeaks have been elimenated. Therefore I am surprised at the complaint. We have always responded to customers and the issues they have and we will continue to do so.   I feel this is no longer an issue and has been addressed even though this was not an issue we created we are very happy that we could be of service to the [redacted]s and that we could help them locate the reason for the squeaks.Thank you Tim [redacted]

I am responding to your letter dated February 4, 2016 in which Schmidt Flooring claims that our complaint has been addressed and we are satisfied.  I would appreciate your not closing this complaint as they have not completed the repair to date and the problem was not created by a faulty heating system.  The squeaks were created by the company not identifying the need to secure the sub floor even though their website claims that they are specialists in identifying problems such as these.  The carpeting was pulled back on a portion of the living room and stair platform, however they only taped in numerous nails in the bedroom which has us concerned as to how a new carpet will respond to this solution.  The new wood floor has not been addressed to date and hopefully this will be taken care of soon. This compliant has been going on since November with slow and minimal response from Schmidt unless called several times.  We will be happy to notify you once all work has been completed.Jim and Rose [redacted]

I am very confused, we have been to her house 6 times to repair issues we haven’t created. This is because of the mission statement we have in our company to go above and beyond. The last time we were there we fixed all the squeaks and as we left and began driving away they called and said there was one more squeak so our guys turned around and went back to repair the last one. With this being said we stand behind our original statement about the fact that the humidity in the house was very low due to the fact the April Aire was not working properly, You can confirm this with the remodeling company the gentlemen name is [redacted] from [redacted] ###-###-####. I will also state that in our proposal in our terms and conditions we specifically have it stated that Schmidt Custom Floors cannot be held responsible for atmospheric conditions. She was well aware of these terms.  The reason for my confusion is that when we left the house for the last time Mr. [redacted] shook the hands of my [redacted] and Kevin our installer and stated he was very satisfied with the work we did and since then we have been paid in full. So as you can see from these items the confusion that this is still ongoing.  I will note Tim Schmidt himself inspected this and readings of the subfloor and air relative humidity were taken and in both didn’t meet industry standards (they were very low 6% in the wood and 19% in the air) the standard is 35%.  If need be we wouldn’t be opposed to mediation but if this be the case we would request to be able to have an independent NWFA inspector come in and give a report. I am sure that if this inspector were to come in the results may show that no mediation would be needed.  To our understanding this has been resolved.  Thank you