Taylor Security & Lock Co Inc

From: Date: Fri, Aug 21, at 1:PMSubject: Re: *** *** Complaint (***)To: *** *** The customer ordered wrong lock and when he reordered the right locks, he sent back the wrong locks damaged So my question is why are we penalized for this
We also sent this to the chargeback department and we won they did not allow the chargeback to go through Christine G***Chief Operations Officer - COO

Photos of all sides attached

I have attached what we sent to the Credit Card Company which we won, so there is no reason he should be mad other than not happy with the out come We take care of our customers and try to satisfy every one, but some times we can not make them happy no matter what we try to do Chief Operations OfficerChris G***

From: Date: Fri, Aug 21, 2015 at 1:58 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org> The customer ordered wrong lock and when he reordered the right locks, he sent back the wrong locks damaged.  So my question is why are we...

penalized for this.  We also sent this to the chargeback department and we won they did not allow the chargeback to go through.  Christine G[redacted]Chief Operations Officer - COO

I have attached what we sent to the Credit Card Company which we won, so there is no reason he should be mad other than not happy with the out come.  We take care of our customers and try to satisfy every one, but some times we can not make them happy no matter what we try to do.  
Chief Operations Officer
Chris G[redacted]