Taylor Veterinary Hospital

Our Reference [redacted] January 10, Ms [redacted] This letter is in reply to your inquiry with the Revdex.com reference # [redacted] The [redacted] Baggage team have reviewed and responded to your inquiries and closed the case reference [redacted] Below you will find the two last responses regarding this claim [redacted] , I understand that we have not resolved this entirely to your satisfaction and apologise for being unable to do more to help this timeSincerely MaK*** January 6, 2018Dear *** [redacted] Thank you for your further correspondenceSince your claim was submitted an intensive investigation in to the loss of the baggage and your claim has been conducted.I would like to explain that our job is to transport the bags of our passengers from their origin to destination and on rare occasions these bags are delayed Even rarer are the circumstances where a bag is not locatedBags are tracked for their entire journeys and it is only where the tracking stops that we are unable to trace the whereabouts of the bags In your case our investigations have shown that your bags were loaded onto the aircraft and have shown that they all arrivedAfter all bags had been delivered to the hall and remaining passengers had retrieved their bags, no bags were found in the baggage hall or surrounding airport areas between the aircraft and hallAll other lost bag reports made after this flight have been resolved, and no bags have been returned by other passengers; so all the bags were correctly accounted forTherefore, we have been able to conclude that we have provided the complete carriage of your bagOn this basis I must decline your claim for a missing baggage, as there is no evidence of this being the caseThank you for taking the time to contact usKind Regards,Stephen W [redacted] Baggage Services January 8, 2018Dear *** [redacted] Thank you for your further emailI am sorry to learn that you're disappointed with my colleagues' response; I assure you no discourtesy was intended Having fully reviewed your claim, I must confirm that our records show that your luggage was scanned and loaded onto your flight with us on the 10th December In this instance, we have therefore fulfilled our contractual obligation which is to transit your bag to your final destinationI have to advise also that our liability ends upon the last scan of a passengers baggage once it has been placed onto the carouselThe reasoning for this is because once your baggage enters the carousel system it enters into the public area of the baggage hall for which we cannot be liable for the security of passengers baggageThis is due to the potential risk of another passenger taking baggage not belonging to themselvesWith the above in mind, I am sincerely sorry to say that we cannot accept liability for the loss of your baggage and for the subsequent claim you have submitted If you took out private travel/home insurance, I'd respectfully recommend that you refer your claim to them on this occasion *** [redacted] , once again I'm sorry for the further disappointment my answer may cause; however I do hope this has clarified our position in respect of your claimKind RegardsRebecca B [redacted] Baggage Services Customer Relations US

Hospitalized care is categorized into different categories 1) Intensive Care with IV Fluids- $per day2) Extensive Care - $per day3) Moderate Care - $per day4) Minimal Care- $per day Ms [redacted] was charged Moderate care however with hourly walk by's she should have been charged for extensive care