Taylor Williams E.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business response is absolutely untrue. I was told by Susan that I would have to pay the $150 shipping fee and also make sure the chair was put on a palet and when they recieved the chair I would be refunded.  At this point I have no trust in them and I didn't believe I would receive my full refund, and as I told Susan why would I be responsible for paying these fees when they were false advertising on there part. I also came across another bad review from another customer that shopped with this business and I attached the review also along with my videos of the chair and a picture.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We already stated we would issue a full refund to the customer and have the chair picked up . Just have it packed.

A customer called us and ordered a chair in a particular color. We bought the fabric and changed the upholstery which cost us $200. We packed and shipped it to [redacted]. She was not fully satisfied with the paint in a few spots. We sent her touch up paint. We also offered to pick up the...

chair and pay for shipping. All she has to do is have it ready for pick up and we will take care of the rest. I did try contacting her several times to make pick up arrangements with no response She will receive a full refund we just need the chair back packed and ready. We can send the shipping company today to pick up or anytime she is available. She will receive her full refund after the shipping company has the chair in their possession. Thank You Susan s[redacted]